Notice Information
Notice Title
Provision of Independent Complaint Officers Framework
Notice Description
Hull City Council (The Authority) has awarded three contracts to tenders from interested organisations to provide Independent Complaint Officers services. The tender was completed as an open procedure consisting of a one stage process. The contract is anticipated to commence 1st September 2025 ending by 31st August 2029 with an option to extend for a period of 2 x 12 month periods. The Authority has estimated the value of the Services to be PS60,000 per annum with the total contract value been PS360,000.00.
Lot Information
Lot 1
The Children Act 1989 requires Councils, which provide children's services, to set up a three stage complaints process. Councils must make sure they administer the procedure properly and effectively, considering the extensive guidance available. The key elements of the Independent Complaints Officer Service are to provide: * an independent and objective view about the investigation of complaints. * highly sensitive investigations within the authority in relation to complaints under the Children Act made by children, young people and their families. * a provision of a comprehensive, open, transparent and fair consideration of the complaint by scope and defining limitations of the complaint to be investigated * Sensitive and thorough interviewing of the complainant; consideration of social work records and other relevant information; interviewing staff and other people relevant to the complaint; and analysing information. * Produce a high-quality report which is analytical, factual, evidence-based and addresses the statement of complaint. * Undertake investigation within the statutory timescales. * Attend Stage 3 review panels if appropriate * relevant opinions based on specialist skills, knowledge and awareness that they have in respect of the presenting complaint. * assurance that the young person is at the heart of every decision taken. * assurance that the investigation is conducted in accordance with 'Getting the Best from Complaints' Social Care Complaints and Representations for Children, Young People and Others. * Assurance that all participants are treated with respect throughout the process.
Options: Option to extend 2 x 12 month periods at the sole discretion of the Authority.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04e674
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/028769-2025
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
85 - Health and social work services
98 - Other community, social and personal services
-
- CPV Codes
85300000 - Social work and related services
85310000 - Social work services
85311300 - Welfare services for children and young people
98000000 - Other community, social and personal services
Notice Value(s)
- Tender Value
- £240,000 £100K-£500K
- Lots Value
- £240,000 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- £20,000 Under £100K
Notice Dates
- Publication Date
- 30 May 20258 months ago
- Submission Deadline
- 24 Feb 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 14 May 20259 months ago
- Contract Period
- 31 Aug 2025 - 31 Aug 2029 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- HULL CITY COUNCIL
- Contact Name
- Lucy Pattinson
- Contact Email
- lucy.pattinson@hullcc.gov.uk
- Contact Phone
- +44 1482615737
Buyer Location
- Locality
- HULL
- Postcode
- HU1 2AA
- Post Town
- Hull
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE1 East Yorkshire and Northern Lincolnshire
- Small Region (ITL 3)
- TLE11 Kingston upon Hull, City of
- Delivery Location
- TLE11 Kingston upon Hull, City of
-
- Local Authority
- Kingston upon Hull, City of
- Electoral Ward
- St Andrew's & Docklands
- Westminster Constituency
- Kingston upon Hull West and Haltemprice
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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