Commercial Ticketing and Retail Systems

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    "id": "ocds-h6vhtk-04e9ce-2026-05-21T11:18:27+01:00",
    "date": "2026-05-21T11:18:27+01:00",
    "ocid": "ocds-h6vhtk-04e9ce",
    "description": "(SC Ref:832580)",
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        "id": "HES/C/4301",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
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        "title": "Commercial Ticketing and Retail Systems",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72222300",
            "description": "Information technology services"
        },
        "mainProcurementCategory": "services",
        "description": "Provision of commercial ticketing and retail systems",
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            "awardCriteriaDetails": "Lots 1 and 2"
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                "id": "1",
                "title": "Ticketing System",
                "description": "Historic Environment Scotland (HES) has a requirement for a modern, functionally rich and adaptable ticketing system to take our visitor business to the next level. HES has a varied estate of sites, each with their own slightly different requirements; some are predominantly pre-booked, while many rely on walk-up ticketing. HES also sells afternoon teas, events tickets and multi-site passes. A new ticketing system must provide a first-class seamless process for online ticket transactions, along with intuitive point of sale and back-office processes that enables first class customer service and booking management. The following headline areas are within the scope of this ticketing system tender. - Online ticketing - Walk-up ticketing - Ticket collection kiosks - Travel Trade booking management - Explorer Passes - Education bookings - Admissions Gift Aid Management - Membership - Integration to Microsoft Dynamics 365, our primary membership & CRM System - Access control for ticket validation - Payment gateway integrations - Interface (file export) to Oracle Fusion - Reporting Further information can be found in the document attached with this notice.",
                "status": "cancelled",
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                    "currency": "GBP"
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                    "description": "The initial contract term will be 5 years with the option to extend for another 3 years and then a final 2 years (5+3+2 contract). The maximum possible contract length if all extensions are used will therefore be 120 months (10 years)."
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                "secondStage": {
                    "minimumCandidates": 8,
                    "maximumCandidates": 8
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            },
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                "id": "2",
                "title": "Retail System",
                "description": "HES requires a mainstream mid-market retail management system with functionality to cover planning, buying, merchandising, warehousing, reporting and full omni-channel management as we continue to develop our online offer and experience for the retail customer. The following headline areas are within the scope of this retail system tender: - All Retail Buying & Merchandising Processes - Warehouse Management for both general product management & eCommerce fulfilment - Integration to Shopify to have a fully managed stock ecosystem - Store Operations & Compliance - Mobile PoS for pop-up shops & event retailing - EPoS functionality - Integration to Oracle Fusion - Integration with Ticketing system - Reporting Further information can be found in the document attached with this notice.",
                "status": "cancelled",
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        "communication": {
            "futureNoticeDate": "2025-05-12T00:00:00+01:00"
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                    "type": "economic",
                    "description": "HES use Scotbis, an independent provider of business credit reports, to assess the financial standing of tenderers. The overall aim of this assessment is to ensure, as far as possible, that any potential Supplier will not have financial difficulties that endanger their ability to perform the Contract. If financial information cannot be gained from that source Historic Environment Scotland will request that you provide full audited accounts for the last full financial year. If Suppliers cannot provide any of the assurances as detailed above, and it is determined by HES that your financial strength is not adequate, then your company may not pass the financial evaluation. If you can provide the assurances as detailed above, HES may explore these options with you before determining whether your company can be taken forward in this procurement exercise. Bank details may also be sought to support the above.",
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                "locality": "Edinburgh",
                "region": "UKM75",
                "postalCode": "EH9 1SH",
                "countryName": "United Kingdom"
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                "telephone": "+44 1316688866",
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