Planning

Haringey Council Procurement for Out of Hours Call Handling Service

LONDON BOROUGH OF HARINGEY

This public procurement record has 1 release in its history.

Planning

07 Mar 2025 at 12:40

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The London Borough of Haringey is initiating a procurement process for high quality, low cost out of hours call handling services. This procurement falls under the telecommunications services category and is key to providing responsive emergency contact handling for diverse local urban communities. The procurement is currently in the planning stage with a key milestone set for 21 March 2025, which requires suppliers to engage by completing the Soft Market Testing (SMT) Questionnaire. The contract period is set to begin on 1 October 2025 and will run until 30 September 2030, emphasising the importance of timely and empathetic communication in handling emergencies within the borough.

This tender offers a significant growth opportunity for businesses specialising in telecommunications or emergency contact handling services, particularly those that are small and medium-sized enterprises (SMEs). Companies with the capability to provide responsive and empathetic service delivery, understanding the locality and the dynamic needs of different communities, would be well-suited to compete for this contract. Successful bidders have the chance to contribute to a vital service that supports community well-being and safety in Haringey, thus positioning themselves as key suppliers within this essential public service domain.

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Notice Information

Notice Title

Haringey Council Procurement for Out of Hours Call Handling Service

Notice Description

Haringey Council require a high quality, low cost out of hours emergency contact handling service to commence on the 30th of September 2025. Haringey Council provides a comprehensive range of services that are essential for the well-being of our residents and the effective functioning of Haringey as a borough. The services offered by the council include social services, environmental services, highways and housing services. They play a vital role in creating a vibrant, safe, and sustainable community. The Out of Hours Service is central to Haringey Council meeting the urgent needs of diverse local urban communities. Individual calls are often very urgent, affecting individual or community wellbeing, and can also relate to life threatening situations. The Services must be delivered in a manner that is responsive and empathetic to the needs of these different communities, with understanding of the locality and its key features.

Planning Information

Suppliers can contribute to this preliminary market engagement by completing the Soft Market Testing (SMT) Questionnaire and return via the e-tendering portal. https://s2c.waxdigital.co.uk/ProcurementLBHaringey/

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04ea7e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/008340-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Mar 202511 months ago
Submission Deadline
Not specified
Future Notice Date
21 Mar 2025Expired
Award Date
Not specified
Contract Period
30 Sep 2025 - 30 Sep 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HARINGEY
Contact Name
Not specified
Contact Email
kayode.salami@haringey.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
N22 7TR
Post Town
North London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
TLI43 Haringey and Islington
Local Authority
Haringey
Electoral Ward
Woodside
Westminster Constituency
Southgate and Wood Green

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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