Contract for the provision of Debt Collection Services

{
    "tag": [
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    "id": "ocds-h6vhtk-04eb44-2025-07-24T15:15:26+01:00",
    "date": "2025-07-24T15:15:26+01:00",
    "ocid": "ocds-h6vhtk-04eb44",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PWGC-6513-PQLZ",
            "name": "Home Office",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PWGC-6513-PQLZ"
            },
            "address": {
                "streetAddress": "2 Marsham Street",
                "locality": "London",
                "postalCode": "SW1P 4DF",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI32"
            },
            "contactPoint": {
                "name": "Asylum Support Procurement Team",
                "email": "asylumsupportprocurementteam@homeoffice.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.gov.uk/government/organisations/home-office",
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthorityCentralGovernment",
                        "description": "Public authority - central government"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PWGC-6513-PQLZ",
        "name": "Home Office"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "It is our intention to invite those suppliers that express an interest in this procurement to complete an initial Supplier Questionnaire, subject to parties signing a Non-Disclosure Agreement. The Authority will then take the decision on whether we wish to conduct further market engagement activities i.e. Industry Day and subsequent 1:1 engagement sessions with prospective bidders. 1. To express an interest, participants must first be registered on the Home Office eSourcing Suite. If you have not yet registered, this can be done online at https://homeoffice.app.jaggaer.com/web/login.html by following the Register Here Link. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering and who will be entering into a contract if invited to do so. 2. Email: ASRAProcurementTeam@homeoffice.gov.uk Title of email: Debt Collection Services - Expression of Interest Email to include: Organisation name, Contact name, E-mail address and telephone number.",
                "dueDate": "2025-05-16T23:59:59+01:00",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "008627-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/008627-2025",
                "datePublished": "2025-03-11T08:34:22Z",
                "format": "text/html"
            },
            {
                "id": "042847-2025",
                "documentType": "plannedProcurementNotice",
                "noticeType": "UK3",
                "description": "Planned procurement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/042847-2025",
                "datePublished": "2025-07-24T15:11:42+01:00",
                "format": "text/html"
            },
            {
                "id": "042850-2025",
                "documentType": "plannedProcurementNotice",
                "noticeType": "UK3",
                "description": "Planned procurement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/042850-2025",
                "datePublished": "2025-07-24T15:15:26+01:00",
                "format": "text/html"
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        ]
    },
    "tender": {
        "id": "project_18803",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Contract for the provision of Debt Collection Services",
        "description": "Description: The Home Office seeks a commercial partner for the provision of debt collection services. Debt owed to the authority (the Home Office) arises in a number of different ways including fines and penalties, charges and staff overpayments. This can be against individuals and organisations who predominantly are in the UK, but some may be based overseas. The Home Office has in the past established debt management and collections service suppliers for debt recovery services in respect of its overdue debt. Such services including the handling of court recovery procedures on behalf of the home office and the provision of other debt recovery services to facilitate the recovery of all forms of debt and reduce the average debtor payment time. The content of this Notice, including the nature of works and services including start date of contract, may be the subject to change. The contract is expected to commence in January 2026 and run until January 2029, with a potential extension to January 2030. Additional Information: Prior market engagement has taken place under a UK2 Preliminary Market Engagement Notice. Suppliers who participated in that process and signed a non-disclosure agreement (NDA) that was confirmed by the Home Office do not need to take any further action. Those NDAs remain valid and will cover participation in this tender. New suppliers wishing to access background materials or participate in the tender must first register on the Home Office Jaggaer eSourcing portal: https://homeoffice.app.jaggaer.com. Once registered, suppliers should email asylumsupportprocurementteam@homeoffice.gov.uk using the subject line: Project_18803 Debt Collection Service and include the following details: * Organisation name * Contact name * Email address * Telephone number Instructions for signing the NDA and accessing the background documents will then be provided. Please note that all aspects of the procurement process, including document access, clarifications, and tender submission will be managed exclusively through the Home Office Jaggaer eSourcing portal.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79940000",
                        "description": "Collection agency services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "75242000",
                        "description": "Public law and order services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "66000000",
                        "description": "Financial and insurance services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79100000",
                        "description": "Legal services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "98000000",
                        "description": "Other community, social and personal services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "75231240",
                        "description": "Probation services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            },
            {
                "id": "2",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79940000",
                        "description": "Collection agency services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "75242000",
                        "description": "Public law and order services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "66000000",
                        "description": "Financial and insurance services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79100000",
                        "description": "Legal services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "98000000",
                        "description": "Other community, social and personal services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "75231240",
                        "description": "Probation services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "2"
            }
        ],
        "value": {
            "amountGross": 2400000,
            "amount": 2000000,
            "currency": "GBP"
        },
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "lots": [
            {
                "id": "1",
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2026-01-20T00:00:00+00:00",
                    "endDate": "2029-01-20T23:59:59+00:00",
                    "maxExtentDate": "2030-01-19T23:59:59+00:00"
                },
                "hasRenewal": true,
                "status": "planned",
                "title": "Initial Collection",
                "description": "This lot covers early-stage debt recovery activity, including debtor contact by telephone, email, and letter; negotiation of payment plans; and non-legal efforts to recover outstanding debt owed to the Home Office.",
                "value": {
                    "amountGross": 1200000,
                    "amount": 1000000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Quality",
                            "description": "For both lots, this criterion assesses the bidder's ability to deliver debt collection services effectively, including their approach to Management Information, Social Value, Operational Delivery, and Implementation.",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Price",
                            "description": "Evaluates the bidder's proposed commission structure, including any activity based rates for delivering the service.",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "Bidders must have appropriate legal standing and financial stability; no specific thresholds are set at this stage but may be assessed as part of the tender process."
                        },
                        {
                            "type": "technical",
                            "description": "Bidders must demonstrate relevant experience in delivering debt collection services of similar scale and complexity. The ability to comply with UK-based data storage and processing requirements will also be expected."
                        }
                    ]
                },
                "renewal": {
                    "description": "The contract includes a single optional 1-year extension, which may be used to ensure continuity of service during reprocurement or in response to operational or policy changes."
                }
            },
            {
                "id": "2",
                "title": "Litigation and Enforcement",
                "description": "This lot covers litigation, legal escalation and enforcement services, including issuing proceedings, obtaining court judgments, and taking enforcement action to recover debts on behalf of the Home Office.",
                "status": "planned",
                "value": {
                    "amountGross": 1200000,
                    "amount": 1000000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Quality",
                            "description": "For both lots, this criterion assesses the bidder's ability to deliver debt collection services effectively, including their approach to Management Information, Social Value, Operational Delivery, and Implementation.",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Price",
                            "description": "Evaluates the bidder's proposed commission structure, including any activity based rates for delivering the service.",
                            "numbers": [
                                {
                                    "number": 40,
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                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "Bidders must have appropriate legal standing and financial stability; no specific thresholds are set at this stage but may be assessed as part of the tender process."
                        },
                        {
                            "type": "technical",
                            "description": "Bidders must demonstrate relevant experience in delivering debt collection services of similar scale and complexity. The ability to comply with UK-based data storage and processing requirements will also be expected."
                        }
                    ]
                },
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2026-01-20T00:00:00+00:00",
                    "endDate": "2029-01-20T23:59:59+00:00",
                    "maxExtentDate": "2030-01-19T23:59:59+00:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The contract includes a single optional 1-year extension, which may be used to ensure continuity of service during reprocurement or in response to operational or policy changes."
                }
            }
        ],
        "communication": {
            "futureNoticeDate": "2025-09-01T23:59:59+01:00"
        },
        "status": "planned",
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "coveredBy": [
            "GPA"
        ],
        "submissionMethodDetails": "https://homeoffice.app.jaggaer.com/ All submissions and clarifications must be made via the Home Office Jaggaer eSourcing portal. Suppliers must be registered on the system to access the tender documents and submit a response.",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2025-10-03T16:00:00+01:00"
        },
        "enquiryPeriod": {
            "endDate": "2025-09-30T09:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2025-11-03T23:59:59+00:00"
        },
        "lotDetails": {
            "awardCriteriaDetails": "Supplier may bid for one or both lots, and may be awarded both lots."
        },
        "hasRecurrence": true,
        "recurrence": {
            "dates": [
                {
                    "startDate": "2029-07-31T23:59:59+01:00"
                }
            ]
        },
        "contractTerms": {
            "financialTerms": "Full invoicing instructions will be provided at tender stage."
        }
    },
    "language": "en"
}