Notice Information
Notice Title
Provision of Information Technology (IT), Customer and Revenue and Benefits services
Notice Description
The London Borough of Barnet is undertaking Pre-Market Engagement (PME) to gather insights and inform its procurement strategy for future provision of Information Technology (IT), Customer and Revenue and Benefits services. This exercise seeks feedback on what we believe is an exciting opportunity to partner with a forward-thinking London Borough and assess a range of delivery models for future service provision. This notice is issued in accordance with sections 16 and 17 of the Procurement Act 2023 to seek market input before the commencement of a formal procurement process. The procurement approach will follow the structured process outlined in the Sourcing Playbook https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1163766/Sourcing_ Playbook_Final.pdf to ensure transparency, value for money, and fair competition. This engagement aims to: * Assess market capability and interest. * Gather feedback on proposed service requirements. * Understand innovation and best practices. * Inform the final procurement approach and lot structure. We want to hear from a range of suppliers, including local and national SME's to ensure best value mix and assess benefits and dis-benefits of different models, including single source and multi-source solutions. Areas of scope may change following pre-market engagement and enter the formal procurement stage. The below groups elements of service provision together. IT : Service Desk and Service Management - Fully managed IT support services. Security Management - Cybersecurity, risk management, and compliance. /Network Infrastructure, Connectivity, and Unified Communications - Secure and reliable network services, Transition and Transformation of New Services and Architectures - Support for IT modernization and transition activities. Application Maintenance and Support - Ongoing support and optimization of business applications. End User Computing, Hosting, and Server Maintenance - Device management, cloud/on-premise hosting, and infrastructure support. Telephony - Provision and maintenance of telephony solutions, including VoIP. Customer Services : Contact Centre Services - Handling inbound/outbound calls, chats, online inquiries, and social media interactions, along with new ways to access services., Workforce management and performance monitoring. Contact Centre Platform - Contact centre platform for telephony and digital customer interactions. Contact Centre (CCas) and Web Platform - Using new technologies, support partners, and managing infrastructure hosting and maintenance. Transition and Transformation - Supporting the modernization of customer service operations and the introduction of new technologies and service models. Revenue and Benefits: Housing Benefit and Council Tax Support Scheme Administration - Processing and management of benefit claims and support schemes. Systems and Control - Robust financial systems, data integrity, and governance frameworks. Housing Benefit Overpayment Recovery and Welfare & Discretionary Spend-Debt recovery, welfare support, and discretionary payments management. Inclusive, Accessible, and Usable Products and Services - Ensuring services are customer-focused and accessible for all residents. Culture, Community, and Innovation - Encouraging service innovation, community engagement, and continuous improvement. Transition and Transformation - Support for process modernisation and implementation of new service models. The final procurement model may involve an open procurement process but some elements may be awarded through existing framework agreements where appropriate. To view this notice, please click here: https://londonbarnet.delta-esourcing.com/delta/viewNotice.html?noticeId=934037591
Planning Information
Supplier Engagement Event • Date: 26/03/25 • Time: 14:00hrs - 16:00hrs • Platform: MS Teams • Agenda: Overview of procurement objectives and scope Detailed discussion of service requirements Next steps and indicative procurement timeline Q&A session with suppliers Following the event, additional engagement activities may include: • Request for Information (RFI) / Market Questionnaire – Suppliers can provide feedback on procurement models, lotting strategies, and service delivery approaches. • One-to-One Discussions – The authority may engage directly with selected suppliers to explore innovative solutions. 5. Supplier Registration and Participation To participate in this Pre-Market Engagement, suppliers are required to register on Barnet’s procurement portal https://londonbarnet.delta-esourcing.com/ Registration on the Central Digital Platform is not required at this stage for market engagement; however, it will be necessary afterwards to be able to review a tender or submit a bid. Registration to Barnet Portal Benefits: • Receive procurement updates and notifications. • Access engagement materials and key procurement documents. • Provide input into the procurement design. • Prepare for the upcoming tender process. Interested suppliers should confirm their participation in the Supplier Engagement Event by 15:00hrs 24 March 2025 via: Project Team London Borough of Barnet Email: scrprogramme@barnet.gov.uk Please ensure email subject states: Registration for IT, CS & R&B Service Supplier Engagement Event 26 March 2025
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04ed7c
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/009518-2025
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- UK2 - Preliminary Market Engagement Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
66 - Financial and insurance services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
48000000 - Software package and information systems
48730000 - Security software package
48732000 - Data security software package
48800000 - Information systems and servers
66000000 - Financial and insurance services
79342300 - Customer services
Notice Value(s)
- Tender Value
- £30,000,000 £10M-£100M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 14 Mar 202511 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- 15 Jun 2025Expired
- Award Date
- Not specified
- Contract Period
- 1 Sep 2026 - 31 Aug 2031 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Planning
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON BOROUGH OF BARNET
- Contact Name
- Susan Lowe
- Contact Email
- procurement@barnet.gov.uk
- Contact Phone
- 07956 307511
Buyer Location
- Locality
- LONDON
- Postcode
- NW9 4EW
- Post Town
- North West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI7 Outer London - West and North West
- Small Region (ITL 3)
- TLI71 Barnet
- Delivery Location
- TLI71 Barnet
-
- Local Authority
- Barnet
- Electoral Ward
- Colindale North
- Westminster Constituency
- Hendon
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/009518-2025
14th March 2025 - Preliminary market engagement notice on Find a Tender
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-04ed7c-2025-03-14T16:05:07Z",
"date": "2025-03-14T16:05:07Z",
"ocid": "ocds-h6vhtk-04ed7c",
"initiationType": "tender",
"parties": [
{
"id": "GB-PPON-PQGD-7479-CGVN",
"name": "London Borough of Barnet",
"identifier": {
"scheme": "GB-PPON",
"id": "PQGD-7479-CGVN"
},
"address": {
"streetAddress": "2 Bristol Avenue",
"locality": "London",
"postalCode": "NW9 4EW",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKI71"
},
"contactPoint": {
"name": "Susan Lowe",
"email": "procurement@barnet.gov.uk",
"telephone": "07956 307511"
},
"roles": [
"buyer"
],
"details": {
"classifications": [
{
"scheme": "UK_CA_TYPE",
"id": "publicAuthoritySubCentralGovernment",
"description": "Public authority - sub-central government"
}
]
}
}
],
"buyer": {
"id": "GB-PPON-PQGD-7479-CGVN",
"name": "London Borough of Barnet"
},
"planning": {
"milestones": [
{
"id": "engagement",
"type": "engagement",
"description": "Supplier Engagement Event * Date: 26/03/25 * Time: 14:00hrs - 16:00hrs * Platform: MS Teams * Agenda: Overview of procurement objectives and scope Detailed discussion of service requirements Next steps and indicative procurement timeline Q&A session with suppliers Following the event, additional engagement activities may include: * Request for Information (RFI) / Market Questionnaire - Suppliers can provide feedback on procurement models, lotting strategies, and service delivery approaches. * One-to-One Discussions - The authority may engage directly with selected suppliers to explore innovative solutions. 5. Supplier Registration and Participation To participate in this Pre-Market Engagement, suppliers are required to register on Barnet's procurement portal https://londonbarnet.delta-esourcing.com/ Registration on the Central Digital Platform is not required at this stage for market engagement; however, it will be necessary afterwards to be able to review a tender or submit a bid. Registration to Barnet Portal Benefits: * Receive procurement updates and notifications. * Access engagement materials and key procurement documents. * Provide input into the procurement design. * Prepare for the upcoming tender process. Interested suppliers should confirm their participation in the Supplier Engagement Event by 15:00hrs 24 March 2025 via: Project Team London Borough of Barnet Email: scrprogramme@barnet.gov.uk Please ensure email subject states: Registration for IT, CS & R&B Service Supplier Engagement Event 26 March 2025",
"dueDate": "2025-06-15T23:59:59Z",
"status": "scheduled"
}
],
"documents": [
{
"id": "009518-2025",
"documentType": "marketEngagementNotice",
"noticeType": "UK2",
"description": "Preliminary market engagement notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/009518-2025",
"datePublished": "2025-03-14T16:05:07Z",
"format": "text/html"
}
]
},
"tender": {
"id": "ocds-h6vhtk-04ed7c",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"title": "Provision of Information Technology (IT), Customer and Revenue and Benefits services",
"description": "The London Borough of Barnet is undertaking Pre-Market Engagement (PME) to gather insights and inform its procurement strategy for future provision of Information Technology (IT), Customer and Revenue and Benefits services. This exercise seeks feedback on what we believe is an exciting opportunity to partner with a forward-thinking London Borough and assess a range of delivery models for future service provision. This notice is issued in accordance with sections 16 and 17 of the Procurement Act 2023 to seek market input before the commencement of a formal procurement process. The procurement approach will follow the structured process outlined in the Sourcing Playbook https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1163766/Sourcing_ Playbook_Final.pdf to ensure transparency, value for money, and fair competition. This engagement aims to: * Assess market capability and interest. * Gather feedback on proposed service requirements. * Understand innovation and best practices. * Inform the final procurement approach and lot structure. We want to hear from a range of suppliers, including local and national SME's to ensure best value mix and assess benefits and dis-benefits of different models, including single source and multi-source solutions. Areas of scope may change following pre-market engagement and enter the formal procurement stage. The below groups elements of service provision together. IT : Service Desk and Service Management - Fully managed IT support services. Security Management - Cybersecurity, risk management, and compliance. /Network Infrastructure, Connectivity, and Unified Communications - Secure and reliable network services, Transition and Transformation of New Services and Architectures - Support for IT modernization and transition activities. Application Maintenance and Support - Ongoing support and optimization of business applications. End User Computing, Hosting, and Server Maintenance - Device management, cloud/on-premise hosting, and infrastructure support. Telephony - Provision and maintenance of telephony solutions, including VoIP. Customer Services : Contact Centre Services - Handling inbound/outbound calls, chats, online inquiries, and social media interactions, along with new ways to access services., Workforce management and performance monitoring. Contact Centre Platform - Contact centre platform for telephony and digital customer interactions. Contact Centre (CCas) and Web Platform - Using new technologies, support partners, and managing infrastructure hosting and maintenance. Transition and Transformation - Supporting the modernization of customer service operations and the introduction of new technologies and service models. Revenue and Benefits: Housing Benefit and Council Tax Support Scheme Administration - Processing and management of benefit claims and support schemes. Systems and Control - Robust financial systems, data integrity, and governance frameworks. Housing Benefit Overpayment Recovery and Welfare & Discretionary Spend-Debt recovery, welfare support, and discretionary payments management. Inclusive, Accessible, and Usable Products and Services - Ensuring services are customer-focused and accessible for all residents. Culture, Community, and Innovation - Encouraging service innovation, community engagement, and continuous improvement. Transition and Transformation - Support for process modernisation and implementation of new service models. The final procurement model may involve an open procurement process but some elements may be awarded through existing framework agreements where appropriate. To view this notice, please click here: https://londonbarnet.delta-esourcing.com/delta/viewNotice.html?noticeId=934037591",
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "48000000",
"description": "Software package and information systems"
},
{
"scheme": "CPV",
"id": "48730000",
"description": "Security software package"
},
{
"scheme": "CPV",
"id": "48732000",
"description": "Data security software package"
},
{
"scheme": "CPV",
"id": "48800000",
"description": "Information systems and servers"
},
{
"scheme": "CPV",
"id": "66000000",
"description": "Financial and insurance services"
},
{
"scheme": "CPV",
"id": "79342300",
"description": "Customer services"
}
],
"deliveryAddresses": [
{
"region": "UKI71",
"country": "GB",
"countryName": "United Kingdom"
}
],
"relatedLot": "1"
}
],
"value": {
"amountGross": 36000000,
"amount": 30000000,
"currency": "GBP"
},
"mainProcurementCategory": "services",
"aboveThreshold": true,
"lots": [
{
"id": "1",
"contractPeriod": {
"startDate": "2026-09-01T00:00:00Z",
"endDate": "2031-08-31T23:59:59Z"
},
"status": "planning"
}
],
"status": "planning"
},
"language": "en"
}