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Tender for UKROEd Project MApp (Management Application) CRM Phase 2

UKROED LIMITED

This public procurement record has 5 releases in its history.

Award

29 Jan 2026 at 17:00

UK7 - Contract Details Notice
Award

04 Dec 2025 at 13:27

UK6 - Contract Award Notice
TenderUpdate

12 Jun 2025 at 14:14

UK4 - Tender Notice
Tender

12 Jun 2025 at 12:44

UK4 - Tender Notice
Planning

18 Mar 2025 at 16:35

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

UKROEd Limited has concluded its procurement process for the UKROEd Project MApp CRM Phase 2, seeking a delivery partner to deploy an integrated business management solution. This significant contract, awarded to Cranmore Consulting Limited, emphasizes the provision of IT services, including consulting and software development, within a budget of GBP 500,000. Located in Manchester, UKROEd is a public authority under the sub-central government category, aiming to enhance its National Driver Offender Retraining Scheme. The contracting phase commenced on 19th January 2026 and extends until 18th January 2030, with an option for extensions for up to four additional years. The procurement method was a competitive flexible procedure, demonstrating UKROEd’s move to improve its digital infrastructure through investments in systems like Microsoft Dynamics 365.

This tender represents a significant opportunity for businesses, particularly SMEs, specializing in IT services, CRM solutions, and digital transformation. With a planned investment in technology enhancement, businesses engaged in IT consulting and support could leverage this project to showcase their expertise in deploying low or no-code CRM systems. The contract promises further opportunities through its phased extensions and the potential for additional component deliveries, which can foster sustained growth and collaboration. Businesses with competency in integrating solutions within the Microsoft Power Platform ecosystem would find themselves particularly well-suited for this partnership, given the current technological strategy outlined by UKROEd.

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Notice Information

Notice Title

Tender for UKROEd Project MApp (Management Application) CRM Phase 2

Notice Description

UKROEd is undertaking a tender to procure a delivery partner for implementation of its MApp Phase 2 requirements. UKROEd has worked hard to establish its role as trusted governor of the National Driver Offender Retraining Scheme and while stakeholder feedback is consistently positive, we also know that accessing our systems and services, and our communications, can sometimes feel disjointed. 'Behind the scenes' some of our systems and processes are not as efficient and effective as we would wish. UKROEd has expanded rapidly since its creation in 2016. The company has recently developed its first Digital Strategy and within this, identified several areas of activity that would benefit from some digital investment. To address the challenges, UKROEd has commissioned Project MApp (Management Application), which will deliver an integrated business management solution that seeks to improve organisational and staff efficiency, ensure high data quality and accuracy to support timely decision making, and provide an exceptional user experience for our staff and external stakeholders. It will deliver the consolidation (and where possible automation) of critical business processes around an integrated solution. This holistic solution will not be a single logical product or technology platform and will at least comprise of a Learning Management Solution (LMS) and a Customer Relationship Management System (CRM), to be sourced separately but branded and acting (where required) cohesively as an integrated system. MApp in totality will facilitate much of UKROEd's core business including stakeholder engagement, trainer and provider licence management, training interventions (face-to-face and e-learning) and live events / conferences. Acknowledging the fact that an LMS has a simpler set of requirements and to start realising benefits as quickly as possible, these requirements were "frontloaded", with the procurement of an LMS being authorised as part of MApp 'Phase 1'. Phase 1 implementation is underway, with Open eLMS as the chosen technology platform. This tender exercise for 'Phase 2', will address the wider requirement set. UKROEd is seeking a delivery partner for implementation of its MApp Phase 2 requirements, centred around the deployment of an integrated, low/no-code CRM. Given the organisation's existing Microsoft 365 platform/application base, current technology strategy and internal skillset, it is anticipated the core CRM solution will likely comprise of Microsoft Dynamics 365, integrating with the Power Platform ecosystem for customer portal and full workflow capabilities. However, alternatives will also be considered. While the wider support model for MApp is to be determined, we would anticipate that the contracted delivery partner thereafter provides platform and application support for the implemented solution as part of a managed service. A budget envelope of GBP 500,000 has been established, within which prospective tenderers will be invited to submit capped implementation pricing (during invitation to submit a final tender - i.e. after dialogue) for delivery of all core components. As a small organisation with a limited budget, robust control over costs will be imperative.

Lot Information

Lot 1

Options: Contract contains concept of core components and additonal components, the former to be delivered via a capped time and materials pricing submission at award. The latter being optional scope that can be selected in addition, once the core components have been delievered. pricing for these will be agreed, at the point of decision to proceed is made subject to the overall pricing conditions of the contract and in accordance with the rate card submitted with the tender.

Renewal: Four further one year extensipons (4+1+1+1+1)

Planning Information

To participate in the Preliminary Market Engagement, please submit a request to tenders@phplaw.co.uk. A Preliminary Market Engagement Information pack will be shared by return of email which will include further information about the project and a link to a MS Form to enable you to provide feedback through an online questionnaire. UKROEd may opt to conduct further soft market testing in addition to this survey by arranging discussions and/or demonstrations directly with suppliers. If we opt to do so, please confirm in your email if you would be interested in participating. Please be advised that due to time and resource constraints, it is unlikely to be possible to make arrangements with every interested supplier, so a representative sample would be selected. These sessions would be minuted, with any implications on our requirements or tender approach transparently updated. No prospective supplier would be put at a disadvantage when it comes to a subsequent formal procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04eeb0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/008233-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£2,000,000 £1M-£10M
Lots Value
£2,000,000 £1M-£10M
Awards Value
£2,000,000 £1M-£10M
Contracts Value
£2,000,000 £1M-£10M

Notice Dates

Publication Date
29 Jan 20266 months ago
Submission Deadline
19 Sep 2025Expired
Future Notice Date
28 Apr 2025Expired
Award Date
3 Dec 20258 months ago
Contract Period
19 Jan 2026 - 18 Jan 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UKROED LIMITED
Additional Buyers

PHP Law LLP

UKROEd

UKROEd Limited

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M2 3BA
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD33 Manchester
Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

CRANMORE CONSULTING LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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