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Victims and Survivors of Terrorism Support Hub

Home Office

This public procurement record has 4 releases in its history.

TenderUpdate

03 Jul 2025 at 13:48

UK4 - Tender Notice
Tender

03 Jul 2025 at 12:46

UK4 - Tender Notice
PlanningUpdate

19 Mar 2025 at 17:42

UK2 - Preliminary Market Engagement Notice
Planning

19 Mar 2025 at 13:21

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Home Office, situated in London, is overseeing a procurement process for the implementation and operation of the "Victims and Survivors of Terrorism Support Hub". This process is currently at the tender stage, with the procedures being conducted via the open procedure method under the Procurement Act 2023. The total value of this contract stands at £2.5 million GBP gross. The services sought are classified under the category of guidance and counselling services with a primary focus on assisting victims and survivors of terrorism. Interested parties have until 1st September 2025 to submit tenders, with the award scheduled to be finalised by 1st October 2025. The initial phase of implementation is set to commence on 1st October 2025, potentially starting earlier if completed within six months, with the full contract activation expected by 1st April 2026.

This tender represents a significant opportunity for businesses specialising in social services and counselling, particularly those with experience in providing support in crisis situations. Small and medium enterprises (SMEs), as well as voluntary, community, and social enterprises (VCSEs), are encouraged to participate, given the contract's alignment with social value policy objectives such as improving health and well-being. Organisations that can demonstrate technical capacity, robust financial and legal resilience, and experience in delivering similar services will find this procurement particularly attractive. The open procedure format allows for widespread competition, enabling a diverse range of suppliers to engage with the Home Office's vision for enhanced support services for terror victims.

How relevant is this notice?

Notice Information

Notice Title

Victims and Survivors of Terrorism Support Hub

Notice Description

To engage an organisation(s) to provide services to implement and operate a dedicated Support Hub for victims and survivors of terrorism. The Home Office's Victims of Terrorism Unit (VTU) was established in March 2017 to provide effective and coordinated support to victims and survivors of terrorism. The unit also aims to collectively drive improvements to the package of support for victims and survivors, working closely with central and local government, emergency services, and third sector partners. Since October 2020, the VTU has funded support organisations to provide emotional and practical support to victims and survivors of terrorism, to help them cope with and recover from the impact of an attack. In 2020, the VTU undertook a review of the support available to victims and survivors of terrorism, to increase understanding of their needs, and to enhance the support provided to them. The review is complete and provided recommendations on how support to victims and survivors of terrorism can be improved. In response to the review's findings, the VTU is looking to award a contract for the implementation and operation of a dedicated Support Hub for victims and survivors of terrorism. The Support Hub proposes to address many of the recommendations outlined in the review to strengthen support for victims and survivors. There will be an initial implementation phase, which we expect to take upto six months, commencing on 1st October 2025. If the implementation does not take six months, then the contract can start before the 1st April 2026.

Lot Information

Lot 1

Options: 1. The authority reserves the right, to initiate financial transparency objectives, through open book contract management. https://www.gov.uk/government/publications/ppn-004-open-book-contract-management 2. Ownership of Intellectual Property Rights shall remain with the authority for IPR created by the contract. The authority may however wish to change this arrangement during the contract. 3. The authority reserves the right to amend and refine the award criteria (which includes price and other costs - Section 24 PA23) following launch but before bids are submitted. 4. The authority reserves the right to amend Schedule 16 to introduce a flexible approach to the requirement for a Security Working Group. 5. This contract may be modified to include information sharing during the contract term. 6. The buyer reserves the right to change any aspect of the tender up to the submission date for tenders.

Renewal: One year extension dependant upon funding and delivery of objectives.

Planning Information

The Home Office’s Victims of Terrorism Unit (VTU) was established in March 2017, with an overarching aim of providing effective, comprehensive and coordinated support to victims and survivors of terrorism. The unit also aims to collectively drive improvements to the package of support for victims and survivors, working closely with central and local government, emergency services and third sector partners. Since October 2020, the VTU has funded support organisations to provide emotional and practical support to victims and survivors of terrorism, to help them cope with and recover from the impact of an attack. In 2020, the VTU was commissioned to review the package of support available to victims and survivors of terrorism, to increase understanding of their needs and the support available to them, with a view to enhancing the support package. The review completed in 2023 and provided recommendations on how support to victims and survivors of terrorism can be improved. The VTU is now looking to run a commercial competition for services, with the aim to address some of the gaps in support identified through the review and provide a more comprehensive support package to victims and survivors of terrorism. As part of this process, the Home Office will be holding a virtual (Teams) early market engagement event on the 2nd April 2025 at 10:00am, and invites suppliers to register their interest to attend the event. • The purpose of market engagement is listed as the following under the act: a. developing the authority’s requirements and approach to the procurement; b. designing a procedure, conditions of participation or award criteria; c. preparing the tender notice and associated tender documents; d. identifying suppliers that may be able to supply the goods, services or works required; e. identifying likely contractual terms; and f. building capacity among suppliers in relation to the contract being awarded Please register for the event by emailing the commercial team at: collaborativeprocurement@homeoffice.gov.uk with the heading "Victims of Terrorism Market Day" Suppliers are encouraged to ask questions and provide feedback at the event. Please note the deadline for requests to participate is 12:00 mid-day on 28th March 2025 at which point teams invites will be issued. Places will be limited, and invitations will be based on a first come first serve basis where we cannot guarantee that everyone who expresses an interest to attend will be invited.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04ef09
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/037113-2025
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312300 - Guidance and counselling services

Notice Value(s)

Tender Value
£2,083,333 £1M-£10M
Lots Value
£2,083,333 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Jul 20251 years ago
Submission Deadline
1 Sep 2025Expired
Future Notice Date
1 May 2025Expired
Award Date
Not specified
Contract Period
1 Apr 2026 - 31 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Home Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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