Award

Carers Support Service

CUMBERLAND COUNCIL

This public procurement record has 4 releases in its history.

Award

04 Sep 2025 at 14:08

Award

10 Jun 2025 at 17:34

Tender

25 Mar 2025 at 17:01

Planning

20 Mar 2025 at 11:24

Summary of the contracting process

Cumberland Council, located in Carlisle, is managing a comprehensive public procurement process titled "Carers Support Service". This procurement is designed to provide essential support services across three distinct lots, focusing on young and adult carers, as well as digital support solutions. With contracts anticipated to start on 1 October 2025, the service delivery spans a region within the UK designated as UKD12. The entire procurement holds an anticipated maximum value of £4.337 million and follows an open procedure under the light touch regime. The contracts for the first two lots are set to run until 30 September 2027, with possible extensions to 2029, while the digital support lot runs for a shorter period until 30 September 2026, also with possible extensions.

This procurement opens up significant growth opportunities for businesses in the health and social work services sector, specifically those capable of providing comprehensive support to carers of all ages. The division into three lots allows for diverse participation, favouring small to medium enterprises and voluntary community social enterprises, given the project's coverage of young carers, adult carers, and digital support. Companies with expertise in digital solutions for self-help services and online assessments, as well as those experienced in managing support systems for multi-generational carers, are well-positioned to compete for these contracts. The procurement process ensures that quality, social value, and price are key criteria, providing an extensive opportunity for various businesses to leverage their specialties in delivering comprehensive carer support services.

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Notice Title

Carers Support Service

Notice Description

Cumberland Council's new Carers Support Service aims to ensure that unpaid Carers of all ages can benefit from support that meets their needs. The maximum total value of the contract for the initial terms and the extensions of all three lots is PS4.337m but no guarantee is given as to the actual value of the contract. There are 3 Lots. Lot 1 Young Carers and Parent Carer Support (this will be for the provision of the functions set out in paragraph for Carers aged 18 and below, Parent Carers for children with disabilities, Transition Carer Assessments, family working with multi-generational carer family units); Lot 2 Adult Carers (this will be for the provision of the functions set out above for all Carers aged 18 plus or to work with the provider of Lot 1 in supporting the needs of any Adult Carers they are working with); and Lot 3 Digital Carer support (this is for the delivery of identification and self-help support including access to an online Carers Assessment being developed separate to this contract by the Council. The contracts for Lots 1 and 2 are anticipated to commence on 1 October 2025 and will continue for a period of 2 years until 31st September 2027, unless terminated in accordance with the Conditions of Contract. The contract for Lot 3 is anticipated to commence on 1 October 2025 and will continue for 1 year until 31st September 2026, unless terminated in accordance with the Conditions of Contract. There will be three contracts issued for Lots 1, 2 and 3. (The contract terms and conditions for Lots 1 and 2 are the same). There is the potential for two 12-month contract extensions for Lots 1 and 2, depending on both the success in achieving the required outcomes and availability of further funding which if used would terminate 31st September 2029. In the case of Lot 3, there is a potential for 3 contract extensions of 12 months, depending on both the success in achieving the required outcomes and availability of further funding. Use of these optional extensions are at the absolute discretion of the Council.

Lot Information

Young Carers and Parent Carer Support

Assessments to decide whether the Young Carer has needs for support and whether these could be satisfied by services provided under Section 17 of the Children's Act. The assessment must also consider whether it is appropriate for the child to be providing the care.

Renewal: There is the potential for two 12-month contract extensions for Lot 1, depending on both the success in achieving the required outcomes and availability of further funding which if used would terminate 30th September 2029. Use of these optional extensions are at the absolute discretion of the Council.

Adult Carers

Carers have the same rights to assessment and support that are available to the cared for person. Local Authorities have a wellbeing duty which means that a Carer is entitled to an assessment and a potential support plan.

Renewal: There is the potential for two 12-month contract extensions for Lot 2, depending on both the success in achieving the required outcomes and availability of further funding which if used would terminate 30th September 2029. Use of these optional extensions are at the absolute discretion of the Council.

Digital Carers Support

The Provider will be required to establish a set of digitally based support functions and activities that will interface with the services being commissioned under Lot 2.

Renewal: There is the potential for three 12-month contract extensions for Lot 3, depending on both the success in achieving the required outcomes and availability of further funding which if used would terminate 30th September 2029. Use of these optional extensions are at the absolute discretion of the Council.

Planning Information

A Carers pre market engagement questionnaire to engage with providers re the Carers Support Service was sent out via the Council's e-procurement portal (The Chest). The questionnaire responses were to be used to inform the development of the future contract and service specification. This was sent out on 2nd January 2025 and responses were to be submitted by 2nd February 2025. A Cumberland Council Carers Contract Supplier Engagement Session will be held on 24th March 2025 from 10am until 12 noon on Microsoft Teams. The purpose of the session is to provide an overview of the Cumberland Carers Contract Agenda: 1. Overview of the tender and service specification - Joel Rasbash Commissioning Manager 2. Lot 1 Young Carers and Parent Carers - Guy Thompson - Project Officer, Children and Family Wellbeing 3. Lot 2 Adult Carers - Gemma Creighton - Best Interest Assessor - Adult Social Care and Housing 4. Lot 3 Digital Support - Joel Rasbash 5. Procurement process - Jacqui Sullivan / Allison Paterson (Procurement) 6. Supplier Questionnaire - Joel Rasbash 7. Q and A To receive an invitation to the session, please email peopleprocurement@cumberland.gov.uk by 21st March 2025 at 12 noon.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04ef94
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/053987-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£4,337,000 £1M-£10M
Lots Value
£4,337,000 £1M-£10M
Awards Value
£4,337,000 £1M-£10M
Contracts Value
£4,337,000 £1M-£10M

Notice Dates

Publication Date
4 Sep 20255 months ago
Submission Deadline
2 May 2025Expired
Future Notice Date
25 Mar 2025Expired
Award Date
26 May 20259 months ago
Contract Period
30 Sep 2025 - 30 Sep 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
CUMBERLAND COUNCIL
Contact Name
Not specified
Contact Email
peopleprocurement@cumbrerland.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
CARLISLE
Postcode
CA1 1RD
Post Town
Carlisle
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD1 Cumbria
Small Region (ITL 3)
TLD13 Cumberland
Delivery Location
TLD1 Cumbria

Local Authority
Cumberland
Electoral Ward
Castle
Westminster Constituency
Carlisle

Supplier Information

Number of Suppliers
3
Supplier Names

FAMILY ACTION

MOBILISE CARE

PEOPLE FIRST INDEPENDENT ADVOCACY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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