Summary of the contracting process

The University of Bath, a public authority and sub-central government entity located in Bath, is initiating a procurement process titled "CRM Future." This project, currently in the planning stage, falls under the category of goods, specifically customer relationship management (CRM) software packages. The procurement aims to explore options for enhancing or replacing the university’s current CRM capabilities. Key dates include the deadline for the Soft Market Testing Questionnaire submission on 4th April 2025, with the tender process expected to commence in October 2025 and conclude by the end of September 2027. Interested parties are encouraged to participate via the Delta eSourcing portal.

This tender offers significant opportunities for businesses specialising in CRM software solutions to demonstrate their products and services, potentially securing a contract with the University of Bath. Companies with innovative CRM technologies, scalability, and a strong track record in this sector would be particularly well-suited to compete. Engaging in this competitive procurement process can lead to substantial business growth, exposure, and the possibility to collaborate with a renowned academic institution.

Planning

CRM Future

UNIVERSITY OF BATH

Contract Timeline

Publication Date

25th March 2025 16:05:08 PM

Planning Deadline

4th April 2025 23:59:59 PM Expired
Contract Summary

The CRM Future project is investigating the options for enhancing the CRM capabilities, and associated business benefits, for the University. The project is considering all options, including enhancing the current solutions through to replacing it with one or more alternatives. With this Soft Market Test and Request for Information we are providing you with our knowledge to date, for the development of the CRM Future project and requesting information regarding your company and your products/services. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-title/8B8B82J7D9 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/8B8B82J7D9
Contract Details

Open Contracting ID

ocds-h6vhtk-04f8a0

Publication Source

Find a Tender Service

Procurement Stage

Planning

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Goods

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

CPV Division(s)
Awarding Authority

UNIVERSITY OF BATH

Buyer Name

Lester Hayward

Buyer Email

lh537@bath.ac.uk

Buyer Phone

01225384822

Buyer Address

Claverton Down, Bath, Bath and North East Somerset

Bath

BA2 7AY

United Kingdom

View contract on Find a Tender Service

CRM Future

UNIVERSITY OF BATH

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority