Care and Support Services, Carlton Dene Extra Care Housing

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-04f981-2026-02-16T13:31:37Z",
    "date": "2026-02-16T13:31:37Z",
    "ocid": "ocds-h6vhtk-04f981",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PJVD-6261-BPPJ",
            "name": "Westminster City Council",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PJVD-6261-BPPJ"
            },
            "address": {
                "streetAddress": "64 Victoria Street",
                "locality": "London",
                "postalCode": "SW1E 6QP",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI32"
            },
            "contactPoint": {
                "email": "procurementteammailbox@westminster.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.westminster.gov.uk/",
                "classifications": [
                    {
                        "id": "publicAuthoritySubCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        },
        {
            "id": "GB-PPON-PQYJ-8586-MYLL",
            "name": "Chosen Care Group Ltd",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PQYJ-8586-MYLL"
            },
            "address": {
                "streetAddress": "Cranbrook House, 61 Cranbrook Road",
                "locality": "Ilford",
                "postalCode": "IG1 4PG",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI53"
            },
            "contactPoint": {
                "email": "bala@chosencaregroup.com"
            },
            "roles": [
                "supplier",
                "tenderer"
            ],
            "details": {
                "scale": "sme",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        },
        {
            "id": "GB-PPON-PNWW-3834-QRPV",
            "name": "Care Sante London Limited",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PNWW-3834-QRPV"
            },
            "address": {
                "streetAddress": "Unit 7, The Village, Maisies Way,",
                "locality": "Alfreton",
                "postalCode": "De55 2DS",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKF12"
            },
            "roles": [
                "tenderer"
            ],
            "details": {
                "scale": "sme",
                "vcse": false
            }
        },
        {
            "id": "GB-PPON-PRVJ-2236-DLMY",
            "name": "Care-Away Limited",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PRVJ-2236-DLMY"
            },
            "address": {
                "streetAddress": "1a Claughton Road",
                "locality": "London",
                "postalCode": "E13 9PN",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI41"
            },
            "roles": [
                "tenderer"
            ],
            "details": {
                "scale": "sme",
                "vcse": false
            }
        },
        {
            "id": "GB-PPON-PRPZ-3127-HLXY",
            "name": "Eleanor Nursing and Social Care Ltd",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PRPZ-3127-HLXY"
            },
            "address": {
                "streetAddress": "15-17 London Road",
                "locality": "Bromley",
                "postalCode": "BR1 1DE",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI61"
            },
            "roles": [
                "tenderer"
            ],
            "details": {
                "scale": "large",
                "vcse": false
            }
        },
        {
            "id": "GB-PPON-PYDT-3863-XXJM",
            "name": "Hales Group Ltd",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PYDT-3863-XXJM"
            },
            "address": {
                "streetAddress": "10 Flag Business Exchange Vicarage Farm Road",
                "locality": "Peterborough",
                "postalCode": "PE1 5TX",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKH11"
            },
            "roles": [
                "tenderer"
            ],
            "details": {
                "scale": "large",
                "vcse": false
            }
        },
        {
            "id": "GB-PPON-PYBH-6981-DNTY",
            "name": "London Care Limted",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PYBH-6981-DNTY"
            },
            "address": {
                "streetAddress": "Cardinal House Abbeyfield Court, Abbeyfield Road",
                "locality": "Nottingham",
                "postalCode": "NG7 2SZ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKF14"
            },
            "roles": [
                "tenderer"
            ],
            "details": {
                "scale": "large",
                "vcse": false
            }
        },
        {
            "id": "GB-PPON-PPYL-4991-MGMM",
            "name": "Servesoul Limited",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PPYL-4991-MGMM"
            },
            "address": {
                "streetAddress": "PROCTER HOUSE, AVONDALE SQUARE,",
                "locality": "London",
                "postalCode": "SE1 5EZ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI44"
            },
            "roles": [
                "tenderer"
            ],
            "details": {
                "scale": "sme",
                "vcse": false
            }
        },
        {
            "id": "GB-PPON-PMGH-8857-XHDZ",
            "name": "Supreme Company and Sons Ltd (Supreme Homecare)",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PMGH-8857-XHDZ"
            },
            "address": {
                "streetAddress": "Unit 2 96 Romford Road,",
                "locality": "London",
                "postalCode": "E15 4EQ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI41"
            },
            "roles": [
                "tenderer"
            ],
            "details": {
                "scale": "sme",
                "vcse": false
            }
        },
        {
            "id": "GB-PPON-PXTQ-7635-HJJT",
            "name": "Thames Homecare Service Ltd",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PXTQ-7635-HJJT"
            },
            "address": {
                "streetAddress": "Third floor, CP House, 97-109 Uxbridge Road",
                "locality": "London",
                "postalCode": "W5 5TL",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI73"
            },
            "roles": [
                "tenderer"
            ],
            "details": {
                "scale": "sme",
                "vcse": false
            }
        },
        {
            "id": "GB-PPON-PBLL-1124-PDZZ",
            "name": "Westminster Homecare Ltd",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PBLL-1124-PDZZ"
            },
            "address": {
                "streetAddress": "LABS Hawley Lock, 1 Water Lane,",
                "locality": "London",
                "postalCode": "NW1 8NZ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI31"
            },
            "roles": [
                "tenderer"
            ],
            "details": {
                "scale": "large",
                "vcse": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PJVD-6261-BPPJ",
        "name": "Westminster City Council"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "Westminster City Council will be holding a virtual Market Engagement event on Teams on the 18th June 2025 where we will: * Provide further information relating to the service * Seek provider views on the service model * Seek provider views on the KPIs We previously shared a questionnaire with the market seeking provider views around supplementary services, as well as best practices. If you did not respond to this questionnaire previously, it is still live and you can find it on the link below. https://forms.office.com/Pages/ResponsePage.aspx?id=FcHYUH-3lUOjujtAfK8NiKlJzKL1SYdEoWFmv5qB3_tUNVRBV1g4NElBUVczUTVSWlBZUU9MNklIWC4u We are keen to hear your views and utilise your expertise to commission a high-quality service. We are particularly interested in working with organisations that can explore and create new approaches to improve the independence of residents. This Market Engagement is not a call for tenders or a pre-qualification exercise. If you are interested in attending the Market Engagement event, please express your interest via Jaggaer, the Councils tendering portal. If you are not already registered on Jaggaer please register on this link https://wcc.ukp.app.jaggaer.com Once you have registered, you will be able to express your interest in attending the event on this link https://wcc.ukp.app.jaggaer.com/go/8184352301972118A1D0 The Market Engagement event will take place virtually on Teams at 11am to 1pm on Wednesday 18th June 2025. The meeting invite to the event can be found on Jaggaer once you have registered, and completed the short questionnaire.",
                "dueDate": "2025-06-18T23:59:59+01:00",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "011555-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/011555-2025",
                "datePublished": "2025-03-27T13:19:19Z",
                "format": "text/html"
            },
            {
                "id": "028925-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/028925-2025",
                "datePublished": "2025-05-30T16:33:29+01:00",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "ocds-h6vhtk-04f981",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Care and Support Services, Carlton Dene Extra Care Housing",
        "description": "Westminster City Council requires a high-quality personalised Care and Support Service at Carlton Dene Extra Care Housing; Carlton Dene is a new development, which will be ready for handover in March 2026 so that the new service can be delivered from April 2026. The Carlton Dene building supports a variety of care and wellbeing services, including: * 65 Extra Care Housing Units * Resident Lounge * Staff Areas * Cafe Space (on-site but not part of the Contract) * Hairdressers and Therapy Space (on-site but not part of the Contract) The Authority owns the building, and the Residents will be tenants of Westminster City Council. Extra Care Housing offers self-contained, fully accessible properties with private front doors, bathrooms, kitchens, living areas, and storage space. Residents have legal rights to occupy underpinned by housing law, and the freedom to personalise their homes to suit their preferences. At Carlton Dene it is anticipated in the region of 985 personalised care hours with additional universal core hours for engagement, management, night support and oversight. A dedicated CQC Registered Manager is required to assist with care matters and co-ordinate support services. Staff will be available on-site 24/7. Carlton Dene will support the delivery of key Adult Social Care (ASC) principles: Personalisation; Prevention; Innovation; Integration and Local, by offering personalised care, giving residents choice and control over their support. The Service prevents isolation and promotes well-being by helping people stay independent in their community. Through innovation, the Service enhances digital inclusion and uses technology to support health and social needs. Integration with housing, the NHS, and social care ensures joined-up services, while a local approach allows residents to remain in the borough, creating employment and volunteering opportunities.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85310000",
                        "description": "Social work services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI32",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKI32",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKI32",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 21542592,
            "amount": 17952160,
            "currency": "GBP"
        },
        "mainProcurementCategory": "services",
        "specialRegime": [
            "lightTouch"
        ],
        "aboveThreshold": true,
        "lots": [
            {
                "id": "1",
                "contractPeriod": {
                    "startDate": "2026-04-01T00:00:00+01:00",
                    "endDate": "2033-03-31T23:59:59+01:00",
                    "maxExtentDate": "2036-03-31T23:59:59+01:00"
                },
                "status": "complete",
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "hasRenewal": true,
                "value": {
                    "amountGross": 21542592,
                    "amount": 17952160,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Quality",
                            "numbers": [
                                {
                                    "number": 80,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Price",
                            "numbers": [
                                {
                                    "number": 20,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "The Tenderer must have a mean average annual turnover in the past two years in excess of PS3,590,432 (the 'Turnover Threshold') based on accounts available from CreditSafe or information supplied by the Tenderer in it's ITT Response. The estimated annual value of the Contract is PS1,795,216. Based on reports and accounts obtained through CreditSafe or, if unavailable from that source, from information provided by the Tenderer in their PSQ response, the Authority will verify whether the Tenderer meets the four Ratio Tests set out in the ITT: Current Ratio must not be less than 0.75 being the hurdle for this ratio Debt to Equity Ratio must not be over 3 being the hurdle for this ratio Trade Creditors Ratio (Creditors Days) must be 60 days or less being the hurdle for this ratio; and Trade Debtors Ratio (Debtors Days) must be 60 days or less being the hurdle for this ratio A Tenderer will pass the Financial Risk Assessment if 3 of its 4 ratios clear the hurdles."
                        },
                        {
                            "type": "technical",
                            "description": "Tenderer's must have at least 75% of its relevant registered locations rated as 'Good' or 'Outstanding' by the Care Quality Commission (CQC). Tenderer's must provide relevant experience and contract examples."
                        }
                    ]
                },
                "renewal": {
                    "description": "The Authority shall be entitled at its absolute discretion to extend the Contract Period by a single period not exceeding three years."
                }
            }
        ],
        "communication": {
            "futureNoticeDate": "2025-07-21T23:59:59+01:00"
        },
        "status": "complete",
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "submissionMethodDetails": "https://wcc.ukp.app.jaggaer.com/ If your organisation is already registered with Jaggaer this link can be used https://wcc.ukp.app.jaggaer.com/go/58597555019883755BF6",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2025-09-18T12:00:00+01:00"
        },
        "enquiryPeriod": {
            "endDate": "2025-09-08T17:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2026-01-12T23:59:59+00:00"
        },
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "046997-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/046997-2025",
                "datePublished": "2025-08-07T15:25:13+01:00",
                "format": "text/html"
            }
        ],
        "riskDetails": "The service model may change in the course of the Contract using the Variation procedure. One such model is a core and flexi model. Further information can be found in the Contract Terms."
    },
    "language": "en",
    "bids": {
        "details": [
            {
                "id": "1",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-PPON-PNWW-3834-QRPV",
                        "name": "Care Sante London Limited"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "2",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-PPON-PRVJ-2236-DLMY",
                        "name": "Care-Away Limited"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "3",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-PPON-PRPZ-3127-HLXY",
                        "name": "Eleanor Nursing and Social Care Ltd"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "4",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-PPON-PYDT-3863-XXJM",
                        "name": "Hales Group Ltd"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "5",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-PPON-PYBH-6981-DNTY",
                        "name": "London Care Limted"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "6",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-PPON-PPYL-4991-MGMM",
                        "name": "Servesoul Limited"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "7",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-PPON-PMGH-8857-XHDZ",
                        "name": "Supreme Company and Sons Ltd (Supreme Homecare)"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "8",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-PPON-PXTQ-7635-HJJT",
                        "name": "Thames Homecare Service Ltd"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "9",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-PPON-PBLL-1124-PDZZ",
                        "name": "Westminster Homecare Ltd"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "10",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-PPON-PQYJ-8586-MYLL",
                        "name": "Chosen Care Group Ltd"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            }
        ],
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "value": 10,
                "relatedLot": "1"
            },
            {
                "id": "2",
                "measure": "finalStageBids",
                "value": 10,
                "relatedLot": "1"
            },
            {
                "id": "3",
                "measure": "smeFinalStageBids",
                "value": 6,
                "relatedLot": "1"
            },
            {
                "id": "4",
                "measure": "vcseFinalStageBids",
                "value": 0,
                "relatedLot": "1"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "status": "pending",
            "date": "2026-02-16T00:00:00+00:00",
            "value": {
                "amountGross": 20862349.85,
                "amount": 17385291.54,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-PPON-PQYJ-8586-MYLL",
                    "name": "Chosen Care Group Ltd"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "85300000",
                            "description": "Social work and related services"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "standstillPeriod": {
                "endDate": "2026-02-25T23:59:59+00:00"
            },
            "contractPeriod": {
                "startDate": "2026-05-01T00:00:00+01:00",
                "endDate": "2033-04-30T23:59:59+01:00",
                "maxExtentDate": "2036-04-30T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "The Authority shall be entitled at its absolute discretion to extend the Contract Period by a single period not exceeding three years."
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "013855-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/013855-2026",
                    "datePublished": "2026-02-16T13:31:37Z",
                    "format": "text/html"
                }
            ],
            "assessmentSummariesDateSent": "2026-02-16T00:00:00+00:00",
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-03-16T23:59:59+00:00",
                    "status": "scheduled"
                }
            ]
        }
    ]
}