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Care and Support Services, Carlton Dene Extra Care Housing

Westminster City Council

This public procurement record has 4 releases in its history.

Award

16 Feb 2026 at 13:31

UK6 - Contract Award Notice
Tender

07 Aug 2025 at 15:25

UK4 - Tender Notice
Planning

30 May 2025 at 16:33

UK2 - Preliminary Market Engagement Notice
Planning

27 Mar 2025 at 13:19

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Westminster City Council has concluded the public procurement process for providing Care and Support Services at Carlton Dene Extra Care Housing. The project is located in London, under the management of Westminster City Council, with the aim to deliver a range of social work and related services. The procurement concluded with the award to Chosen Care Group Ltd, a small to medium-sized enterprise. This award is valued at a contract gross amount of £20,862,349.85. The process was conducted using an open procedure, classified under a light-touch regime, and throughout, bidders competed in a single lot. The service is scheduled to commence on 1st May 2026, following the handover of Carlton Dene in March 2026, and the contract may extend up to three additional years post its initial period ending in April 2033.

This tender offers significant business opportunities, particularly for SMEs involved in providing personalised care solutions with a focus on innovation and integration within the community. The requirement for a CQC Registered Manager to coordinate services indicates opportunities in the management of healthcare services, staffing, and support functions suitable for entities specialising in social care service provision. The emphasis on digital inclusion and integrated services suggests further opportunities for businesses offering technology solutions in health and social care domains. By participating, organisations can leverage the project scope to foster community engagement and local employment, enhancing their service delivery portfolio and community footprint.

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Notice Information

Notice Title

Care and Support Services, Carlton Dene Extra Care Housing

Notice Description

Westminster City Council requires a high-quality personalised Care and Support Service at Carlton Dene Extra Care Housing; Carlton Dene is a new development, which will be ready for handover in March 2026 so that the new service can be delivered from April 2026. The Carlton Dene building supports a variety of care and wellbeing services, including: * 65 Extra Care Housing Units * Resident Lounge * Staff Areas * Cafe Space (on-site but not part of the Contract) * Hairdressers and Therapy Space (on-site but not part of the Contract) The Authority owns the building, and the Residents will be tenants of Westminster City Council. Extra Care Housing offers self-contained, fully accessible properties with private front doors, bathrooms, kitchens, living areas, and storage space. Residents have legal rights to occupy underpinned by housing law, and the freedom to personalise their homes to suit their preferences. At Carlton Dene it is anticipated in the region of 985 personalised care hours with additional universal core hours for engagement, management, night support and oversight. A dedicated CQC Registered Manager is required to assist with care matters and co-ordinate support services. Staff will be available on-site 24/7. Carlton Dene will support the delivery of key Adult Social Care (ASC) principles: Personalisation; Prevention; Innovation; Integration and Local, by offering personalised care, giving residents choice and control over their support. The Service prevents isolation and promotes well-being by helping people stay independent in their community. Through innovation, the Service enhances digital inclusion and uses technology to support health and social needs. Integration with housing, the NHS, and social care ensures joined-up services, while a local approach allows residents to remain in the borough, creating employment and volunteering opportunities.

Lot Information

Lot 1

Renewal: The Authority shall be entitled at its absolute discretion to extend the Contract Period by a single period not exceeding three years.

Planning Information

Westminster City Council will be holding a virtual Market Engagement event on Teams on the 18th June 2025 where we will: • Provide further information relating to the service • Seek provider views on the service model • Seek provider views on the KPIs We previously shared a questionnaire with the market seeking provider views around supplementary services, as well as best practices. If you did not respond to this questionnaire previously, it is still live and you can find it on the link below. https://forms.office.com/Pages/ResponsePage.aspx?id=FcHYUH-3lUOjujtAfK8NiKlJzKL1SYdEoWFmv5qB3_tUNVRBV1g4NElBUVczUTVSWlBZUU9MNklIWC4u We are keen to hear your views and utilise your expertise to commission a high-quality service. We are particularly interested in working with organisations that can explore and create new approaches to improve the independence of residents. This Market Engagement is not a call for tenders or a pre-qualification exercise. If you are interested in attending the Market Engagement event, please express your interest via Jaggaer, the Councils tendering portal. If you are not already registered on Jaggaer please register on this link https://wcc.ukp.app.jaggaer.com Once you have registered, you will be able to express your interest in attending the event on this link https://wcc.ukp.app.jaggaer.com/go/8184352301972118A1D0 The Market Engagement event will take place virtually on Teams at 11am to 1pm on Wednesday 18th June 2025. The meeting invite to the event can be found on Jaggaer once you have registered, and completed the short questionnaire.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04f981
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/013855-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85300000 - Social work and related services

85310000 - Social work services

Notice Value(s)

Tender Value
£17,952,160 £10M-£100M
Lots Value
£17,952,160 £10M-£100M
Awards Value
£17,385,291 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
16 Feb 20266 months ago
Submission Deadline
18 Sep 2025Expired
Future Notice Date
21 Jul 2025Expired
Award Date
16 Feb 20266 months ago
Contract Period
1 May 2026 - 30 Apr 2033 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Westminster City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1E 6QP
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI32 Westminster
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Chosen Care Group Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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