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Care and Support Services, Carlton Dene Extra Care Housing

Westminster City Council

This public procurement record has 5 releases in its history.

Award

06 Oct 2026 at 14:39

UK7 - Contract Details Notice
Award

16 Feb 2026 at 13:31

UK6 - Contract Award Notice
Tender

07 Aug 2025 at 15:25

UK4 - Tender Notice
Planning

30 May 2025 at 16:33

UK2 - Preliminary Market Engagement Notice
Planning

27 Mar 2025 at 13:19

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Westminster City Council bought a personalised care and support service for Carlton Dene Extra Care Housing, a council-owned development in London. The scheme has 65 accessible, self-contained homes for residents who are tenants of the council, alongside shared resident and staff areas. The service covers individual care and support, resident engagement, management, overnight support and oversight; the on-site café, hairdresser and therapy space are outside the contract. The model is intended to support residents’ independence, wellbeing and social connection, with care integrated with housing, NHS and social care services. The planned service also includes digital inclusion and technology to support health and social needs. Staff are to be available on site around the clock, with a dedicated registered manager coordinating care and support.

The procurement is complete and the contract has been awarded to Chosen Care Group Ltd, which has also signed the contract. The award was made on 16 February 2026 and the contract signed on 15 June 2026. The contract period runs from 15 June 2026 to 14 June 2033, with a single discretionary extension of up to three years. The awarded contract is valued at £17,385,291.54 excluding VAT (£20,862,349.85 including VAT). It was a single-lot, open procedure. Tenders were evaluated on quality, weighted at 80%, and price, weighted at 20%. Financial checks included turnover and liquidity, debt and debtor/creditor ratio tests; technical selection required relevant experience and contract examples, and at least 75% of relevant registered locations rated Good or Outstanding by the Care Quality Commission.

This award demonstrates demand from Westminster City Council for a substantial, long-term extra-care service combining personalised care with housing-based support. Credible providers need to deliver continuous on-site cover, coordinate a dedicated Care Quality Commission-registered manager, and provide care, engagement, management and night support for residents in accessible independent-living homes. The service requires a person-centred approach that promotes choice, independence and wellbeing, with the ability to work alongside housing, NHS and social care teams and use technology to support health needs and digital inclusion. Strong evidence of comparable care and support contracts will matter, as will a robust financial position meeting the buyer’s turnover and ratio tests. Providers should also be able to demonstrate that at least three-quarters of their relevant registered locations achieve a Good or Outstanding CQC rating. SMEs and voluntary or community organisations were considered suitable to compete.

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Notice Information

Notice Title

Care and Support Services, Carlton Dene Extra Care Housing

Notice Description

Westminster City Council requires a high-quality personalised Care and Support Service at Carlton Dene Extra Care Housing; Carlton Dene is a new development, which will be ready for handover in March 2026 so that the new service can be delivered from April 2026. The Carlton Dene building supports a variety of care and wellbeing services, including: * 65 Extra Care Housing Units * Resident Lounge * Staff Areas * Cafe Space (on-site but not part of the Contract) * Hairdressers and Therapy Space (on-site but not part of the Contract) The Authority owns the building, and the Residents will be tenants of Westminster City Council. Extra Care Housing offers self-contained, fully accessible properties with private front doors, bathrooms, kitchens, living areas, and storage space. Residents have legal rights to occupy underpinned by housing law, and the freedom to personalise their homes to suit their preferences. At Carlton Dene it is anticipated in the region of 985 personalised care hours with additional universal core hours for engagement, management, night support and oversight. A dedicated CQC Registered Manager is required to assist with care matters and co-ordinate support services. Staff will be available on-site 24/7. Carlton Dene will support the delivery of key Adult Social Care (ASC) principles: Personalisation; Prevention; Innovation; Integration and Local, by offering personalised care, giving residents choice and control over their support. The Service prevents isolation and promotes well-being by helping people stay independent in their community. Through innovation, the Service enhances digital inclusion and uses technology to support health and social needs. Integration with housing, the NHS, and social care ensures joined-up services, while a local approach allows residents to remain in the borough, creating employment and volunteering opportunities.

Lot Information

Lot 1

Renewal: The Authority shall be entitled at its absolute discretion to extend the Contract Period by a single period not exceeding three years.

Planning Information

Westminster City Council will be holding a virtual Market Engagement event on Teams on the 18th June 2025 where we will: • Provide further information relating to the service • Seek provider views on the service model • Seek provider views on the KPIs We previously shared a questionnaire with the market seeking provider views around supplementary services, as well as best practices. If you did not respond to this questionnaire previously, it is still live and you can find it on the link below. https://forms.office.com/Pages/ResponsePage.aspx?id=FcHYUH-3lUOjujtAfK8NiKlJzKL1SYdEoWFmv5qB3_tUNVRBV1g4NElBUVczUTVSWlBZUU9MNklIWC4u We are keen to hear your views and utilise your expertise to commission a high-quality service. We are particularly interested in working with organisations that can explore and create new approaches to improve the independence of residents. This Market Engagement is not a call for tenders or a pre-qualification exercise. If you are interested in attending the Market Engagement event, please express your interest via Jaggaer, the Councils tendering portal. If you are not already registered on Jaggaer please register on this link https://wcc.ukp.app.jaggaer.com Once you have registered, you will be able to express your interest in attending the event on this link https://wcc.ukp.app.jaggaer.com/go/8184352301972118A1D0 The Market Engagement event will take place virtually on Teams at 11am to 1pm on Wednesday 18th June 2025. The meeting invite to the event can be found on Jaggaer once you have registered, and completed the short questionnaire.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04f981
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/094328-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85300000 - Social work and related services

85310000 - Social work services

Notice Value(s)

Tender Value
£17,952,160 £10M-£100M
Lots Value
£17,952,160 £10M-£100M
Awards Value
£17,385,291 £10M-£100M
Contracts Value
£17,385,291 £10M-£100M

Notice Dates

Publication Date
6 Oct 20262 weeks ago
Submission Deadline
18 Sep 2025Expired
Future Notice Date
21 Jul 2025Expired
Award Date
16 Feb 20268 months ago
Contract Period
15 Jun 2026 - 14 Jun 2033 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Westminster City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1E 6QP
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI32 Westminster
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Chosen Care Group Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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