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PRO0919 Integrated Housing and Asset Management System

Your Housing Group

This public procurement record has 7 releases in its history.

AwardUpdate

29 Jul 2026 at 10:55

UK7 - Contract Details Notice
Award

27 May 2026 at 14:45

UK7 - Contract Details Notice
Award

30 Mar 2026 at 10:31

UK6 - Contract Award Notice
Tender

21 Jul 2025 at 15:25

UK4 - Tender Notice
Planning

29 Apr 2025 at 13:15

UK1 - Pipeline Notice
Planning

28 Mar 2025 at 16:27

UK3 - Planned Procurement Notice
Planning

28 Mar 2025 at 15:30

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Your Housing Group procured an integrated housing and asset management system to replace separate housing, asset management and customer relationship management software under its Your Systems Programme. The requirement is for a modern, cloud-based software platform bringing these functions together, with responsive browser access for staff working on housing schemes, in offices or remotely. It also includes customer, resident and tenant self-service facilities. The system is expected to support digital-first working, secure access, integration with third-party systems and high standards of penetration testing and cloud security. The buyer is Your Housing Group, based in Warrington, with the solution supporting its housing and asset-management operations. The procurement is classified as software packages and information systems.

The procurement is complete and awarded. Your Housing Group used an open competitive flexible procedure with multiple stages: questionnaire, dialogue, tenders, system demonstrations and preferred-tenderer discussions. One lot was evaluated on system requirements (50%), price (30%) and method statements (20%). Infinity Group Limited was awarded the contract on 30 March 2026 for £10,979,958.28 gross (£9,149,965.23 net). The contract was signed on 29 April 2026 and runs from 29 April 2026 to 28 April 2031, with extensions potentially taking it to 28 April 2041. The estimated contract value was £20,000,000 gross (£16,666,667 net). The contract includes optional additional modules, training and data transfer, and renewal provisions.

This procurement indicates demand for suppliers able to deliver a single integrated housing and asset-management platform rather than isolated applications. A credible competitor would need proven software for housing management, asset management and CRM, together with strong cloud delivery, responsive browser access and customer self-service. Evidence of secure design, penetration testing, data protection, cloud security compliance and robust access controls would be important. Capability in data migration, third-party interfaces and integrations, implementation planning, knowledge transfer, support and user training would also be relevant. The buyer required legal, financial and technical capacity, three customer references and a conflicts-of-interest declaration. The lot was identified as suitable for SMEs; the selected supplier was an SME, showing that delivery at this scale is not limited to the largest technology providers.

How relevant is this notice?

Notice Information

Notice Title

PRO0919 Integrated Housing and Asset Management System

Notice Description

Your Housing Group Limited invited suitably qualified and experienced suppliers to participate in a procurement in relation to a contract to provide an Integrated Housing and Asset Management System (software). This was to replace YHG's existing separate software and/or systems for housing and asset management as well as customer relationship management (CRM) under YHG's internal "Your Systems Programme". YHG undertook this procurement under the Competitive Flexible Procedure in accordance with Section 20(2)(b) of the Procurement Act 2023 (the Act) and as further detailed in documentation provided. This is a multi-stage tendering procedure. The aim for this contract is to efficiently consolidate and integrate solutions onto a modern cloud-based platform to leverage efficiencies and increase customer satisfaction. Responsive browser presentation will be expected to free staff to be more mobile and work more flexibly wherever required, on schemes, within offices or accessing systems securely from home. One other key goal is to provide excellent self-service facilities for customers, residents and tenants whenever needed or desired. A digital first and cloud methodology is being pursued across YHG. This makes the most of ICT investment, while potentially enabling staff to have access to solutions and applications, wherever they have connectivity. Cloud delivered applications proposed will be expected to enforce high standards of penetration testing and compliance, as well as adherence to cloud security principles. YHG sought principally one supplier and one system that would replace multiple other systems, however appreciate that this may include the use of additional third parties or sub-contractors to provide aspects of the system.

Lot Information

Lot 1

Options: YHG may Direct Award subsequent system "modules" related to the main housing and asset management system within the first 5 years of contract award to the successful Tenderer. These include software, systems or modules for: repairs management, repairs scheduling (including dynamic scheduling), risk management, contact centre telephony, other finance modules, HR/training/Payroll module(s), other modules provided by the Supplier to support Housing and Asset Management or Repairs functionality. This would done be through Schedule 5 Paragraph 8 of the Procurement Act 2023.

Renewal: 5 year initial period with the following potential extension periods: Extension 1: 3 years Extension 2: 3 years Extension 3: 2 years Extension 4: 2 years Maximum total contract length if all extensions taken out is 15 years.

Planning Information

YHG carried out soft market testing with 6 suppliers for this procurement in November 2024. Suppliers were given a soft market testing information pack and invited to demonstrations. This was all carried out prior to the introduction of the Procurement Act 2023. The suppliers invited and participated in the demonstrations were: Civica NEC Techlabs London Rubixx Esuasive MRI Software As the soft market period was concluded before the introduction of the Act, YHG is able to provide interested parties with copies of the soft market test information pack and clarification questions as part of this Preliminary Market Engagement. Please email procurement@yourhousinggroup.co.uk using the reference PRO0919 in your email to request copies. This process does not form part of the formal tender procedure to follow and no supplier shall be disadvantaged by either taking part or not taking part in this process.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04fa37
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/071579-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£16,666,667 £10M-£100M
Lots Value
£16,666,667 £10M-£100M
Awards Value
£9,149,965 £1M-£10M
Contracts Value
£16,666,667 £10M-£100M

Notice Dates

Publication Date
29 Jul 20264 weeks ago
Submission Deadline
8 Aug 2025Expired
Future Notice Date
12 May 2025Expired
Award Date
30 Mar 20265 months ago
Contract Period
29 Apr 2026 - 28 Apr 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Your Housing Group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WARRINGTON
Postcode
WA3 7QH
Postcode Area
Warrington
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD61 Warrington
Delivery Location
TLD North West (England)
Local Authority
Warrington
Electoral Ward
Birchwood
Westminster Constituency
Warrington North

Supplier Information

Number of Suppliers
1
Supplier Name

Infinity Group Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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