Transcription and Recording Services

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                "description": "The GPhC wishes to inform the market of our intention to procure the provision of Transcription and Recording Services. The purpose of this notice is to raise awareness of our upcoming sourcing activity, gauge accurate levels of market interest, and receive feedback on prospective plans/requirements in advance of the formal procurement process; to be announced through Tender Notice on Find a Tender Service in June 2025. Scope of services will include the: 1. Provision of high-quality audio recordings. 2. Provision of translation, interpretation, and video recording services (of/for hearings). 3. Supply of Agents -throughout the United Kingdom- to attend hearings. 4. Production and secure email provision of accurate and high-quality transcripts. 5. Redaction and secure email provision of transcripts. 6. Supply accurate management information/reports. We kindly ask that all interested suppliers submit the attached response form (please see corresponding Planned Procurement Notice) to Anna Kitoki at procurement@pharmacyregulation.org by 17:00 on 11.04.2025. Please note, any interest shown does not constitute a commitment to participate; and failure to show interest does not restrict suppliers from participating in this and/or any other procurement process run by the GPhC.",
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        "description": "The GPhC have procured the provision of Transcription and Recording services. This Contract has been awarded to 1 Tenderer(s)/Service Provider(s); and scope of services include: o Audio Recording 1. Supply of Loggers -throughout the United Kingdom- to attend and record in-person 'Fitness to Practise' hearings. 2. Provision and storage of high-quality audio recordings, enabling the production of verbatim transcriptions using current technologies. 3. Application of appropriate, effective and consistent audio recording(s) labelling/indexing practices. o Transcription 1. Provision of verbatim 'Fitness to Practise' hearing transcripts. 2. Secure email provision of complete transcripts on 'standard' request - within 10 working days. 3. Secure email provision of complete transcripts on 'urgent' request - within 5 working days. 4. Secure email provision of complete transcripts on 'expedited' request - within 3 working days. o Data Security and Information Governance 1. Compliance with the Data Protection Act 2018 and General Data Protection Regulation (GDPR), including registration with the Information Commissioner's Office (ICO). 2. ISO 15489 and BS 10012 accreditations, or appropriate Records Management policies and procedures in place, which are compliant with ISO 15489 and BS 10012 standards. 3. ISO 27001 accreditation, or appropriate Information Security policies and procedures in place, which are compliant with ISO 27001 standards. 4. Data processed within the United Kingdom, or another Country/Territory recognised by the United Kingdom Government as having equivalent levels of Data Protection. 5. Application of appropriate and effective measures/processes/procedures/systems to ensure all Agents, including but not limited to Loggers, Transcriptionists and Transcribers: i. respect confidentiality of Hearings. ii. provide secure and safe production, storage and transport of transcripts and recordings. o Communication 1. Application of an efficient and intuitive booking and cancellation system. 2. Application of an efficient invoicing system. o Account Management and Management Information (MI) 1. Provision of accurate management information/reports on demand, for but not limited to: i. usage. ii. expenditure.",
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