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Claims Handling and Litigation Services

NETWORK RAIL INFRASTRUCTURE LIMITED

This public procurement record has 2 releases in its history.

TenderUpdate

03 Apr 2025 at 15:19

UK4 - Tender Notice
Tender

01 Apr 2025 at 17:10

UK4 - Tender Notice
Summary of the contracting process

Network Rail Infrastructure Limited is inviting bids for the provision of Claims Handling and Litigation Services. This procurement is classified under the services category and focuses on insurance claims adjustment. The procurement stage is currently at the tender update stage. The deadline for expression of interest is 28th April 2025, with an enquiry period ending on 17th April 2025. The contract period is set to begin on 1st January 2026 and last until 31st December 2028, with possible extensions for up to two 12-month periods. The total estimated value of the contract is £9,000,000 GBP.

This tender presents significant opportunities for businesses specialising in insurance claims adjustment, particularly those with experience in the rail sector. These services include claims administration, compliance with statutory limitations, litigation support, digital claims management, and regular performance reporting. Participants are required to pass a Procurement Specific Questionnaire (PSQ) and will be evaluated based on technical and commercial criteria, with the highest scoring tenderer being awarded the contract. Enterprises with strong expertise in claims handling, a sound financial health score, relevant insurances, and a commitment to social value initiatives will be well-suited to compete. This contract offers substantial growth potential due to its high value and scope within Network Rail, one of the largest landowners in the UK.

How relevant is this notice?

Notice Information

Notice Title

Claims Handling and Litigation Services

Notice Description

Network Rail (NR) has a requirement to re-tender the contract for the Claims Handling and Litigation Services, which covers the following areas: i. Claims administration (logging, portal management, investigation, liability assessment, resolution). ii. Compliance with Statutory Limitation periods and legal timeframes. iii. Litigation support for complex claims. iv. Digital claims management and data analytics. v. Regular performance reporting and audits. Further details are set out in Appendix E - Specification.

Lot Information

Lot 1

Renewal: Extension is two 12 month period (1+1 years).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04fba1
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/012870-2025
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66518300 - Insurance claims adjustment services

Notice Value(s)

Tender Value
£7,500,000 £1M-£10M
Lots Value
£7,500,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Apr 20251 years ago
Submission Deadline
17 Apr 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jan 2026 - 31 Dec 2028 3-4 years
Recurrence
2029-12-31

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NETWORK RAIL INFRASTRUCTURE LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8SW
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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