CCHA-0290 Digital Transformation Partner Consultancy

{
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    "id": "ocds-h6vhtk-04fd23-2025-10-13T14:06:08+01:00",
    "date": "2025-10-13T14:06:08+01:00",
    "ocid": "ocds-h6vhtk-04fd23",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PTVV-3754-HQGM",
            "name": "Castles and Coasts",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PTVV-3754-HQGM"
            },
            "address": {
                "streetAddress": "Arcadia House, Balliol Business Park",
                "locality": "Newcastle Upon Tyne",
                "postalCode": "NE12 8EW",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKC22"
            },
            "contactPoint": {
                "name": "procurement",
                "email": "procurement@castlesandcoasts.co.uk",
                "telephone": "+44 8000851171"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://castlesandcoasts.co.uk/",
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthoritySubCentralGovernment",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-RS007617",
            "name": "CASTLES & COASTS HOUSING ASSOCIATION LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "RS007617"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PTVV-3754-HQGM"
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            ],
            "address": {
                "streetAddress": "5 Paternoster Row",
                "locality": "Carlisle",
                "postalCode": "CA38TT",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKD12"
            },
            "contactPoint": {
                "name": "CCHA Procurement",
                "email": "procurement@castlesandcoasts.co.uk",
                "telephone": "+44 8000851171"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://castlesandcoasts.co.uk/",
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthoritySubCentralGovernment",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        },
        {
            "id": "GB-PPON-PYNQ-8391-HMXD",
            "name": "ALTAIR CONSULTANCY AND ADVISORY SERVICES LIMITED",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PYNQ-8391-HMXD"
            },
            "address": {
                "streetAddress": "Tempus Wharf",
                "locality": "London",
                "postalCode": "SE16 4SA",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI44"
            },
            "contactPoint": {
                "name": "Ian Lever",
                "email": "ian.lever@altairltd.co.uk",
                "telephone": "07771 886886"
            },
            "roles": [
                "supplier",
                "tenderer"
            ],
            "details": {
                "scale": "sme",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
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    ],
    "buyer": {
        "id": "GB-PPON-PTVV-3754-HQGM",
        "name": "Castles and Coasts"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "CCHA are conducting preliminary market engagement (PME) for the purposes of; A) Developing the requirements and approach to the procurement, B) Designing a procedure, conditions of participation or award criteria, C) Preparing the tender notice and associated tender documents, D) Identifying likely contractual terms, and to better understand the information prospective suppliers will require in order to bid. CCHA would like to engage with suppliers with the following attributes: * Experience of delivering transformation programmes in a transformation partner capacity within the last 5 years. * Experience of designing and delivering complex transformational change which may include re-engineering services and processes, leveraging technologies in areas such as Property Maintenance, Housing & Tenancy Management, Customer Experience, Resident Self-Service, Workforce Optimisation and Income Management. * Understanding of the social housing sector and it's legal, regulatory and financial landscape. Suppliers are invited to register their interest in the PME by by emailing katie.scott@castlesandcoasts.co.uk . Following this, we shall issue a PME questionnaire. Suppliers should return completed questionnaires by 12 noon on Friday 11th April 2025. Questionnaires submitted after this date may not be reviewed and CCHA shall not be responsible for errors made by organisations in submitting their responses. Clarification questions should be submitted to Katie.scott@castlesandcoasts.co.uk. Following receipt of responses, CCHA intend to invite a selection of suppliers to discuss their responses via an MS Teams call on either Wednesday 16th April or Thursday 17th April. CCHA will notify suitable suppliers on Monday 14th April 2025. Participation in the PME will be at each organisations own cost and CCHA will not reimburse expenses for doing so. CCHA reserve the right to curtail the PME if response rates are high, and reject offers of engagement if suppliers' responses do not appear a close match to CCHA requirements. Participation or non-participation in the PME shall not preclude any suppliers from participating in any forthcoming tender, nor is it intended that any information supplied as part of the PME shall place any supplier at an advantage in a potential procurement process.",
                "dueDate": "2025-04-17T23:59:59Z",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "013012-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/013012-2025",
                "datePublished": "2025-04-04T10:55:24+01:00",
                "format": "text/html"
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        ]
    },
    "tender": {
        "id": "CCHA-0290",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "CCHA-0290 Digital Transformation Partner Consultancy",
        "description": "CCHA are seeking an experienced Digital Transformation Partner to provide a transformation management, design, and delivery, consultancy service. The successful Digital Transformation Partner will possess significant experience and expertise in partnering with organisations, in both a strategic and hands-on capacity, to successfully deliver Digital Transformation Programme benefits and outcomes, within a set budget and agreed timeframes. The Digital Transformation Partner will have demonstrable experience in designing and delivering complex transformational change, underpinned by advancing technologies, in areas such as Property Maintenance, Housing & Tenancy Management, Customer Experience, Digital Self-Service, Workforce Optimisation and Income Management. In addition, the successful Digital Transformation Partner will demonstrate an in-depth understanding of the legislative, regulatory and financial landscape for the sector. It is anticipated the partner will provide a number of services throughout the transformation programme which will include the provision of resources to lead, advise and/or support a range of programme activity: -Programme Governance -Planning, Monitoring and Control of Programme & project delivery -Customer experience research & journey mapping -Blueprint design & delivery (incorporating business, application, data and infrastructure architectures) -Process modelling and design, service design, and requirements elicitation and management -Technical Design, Delivery & Assurance -Programme Procurement Delivery -Communications Strategy & Planning -Change Management -Learning & Development -Resource Management -Risk & Issue Management -Quality and Assurance -Leadership & Stakeholder Engagement -Benefits Realisation & Management CCHA plan to conduct pre-market engagement and our tender may be modified as a result.",
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                        "country": "GB",
                        "countryName": "United Kingdom"
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                        "region": "UKC",
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                    },
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                        "region": "UKD",
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                        "countryName": "United Kingdom"
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                "relatedLot": "1"
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        ],
        "value": {
            "amountGross": 600000,
            "amount": 500000,
            "currency": "GBP"
        },
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
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                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2025-10-31T00:00:00Z",
                    "endDate": "2027-04-30T23:59:59+01:00",
                    "maxExtentDate": "2029-04-30T23:59:59+01:00"
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                "status": "complete",
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                "awardCriteria": {
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                            "name": "Price",
                            "description": "Contract will be awarded on the basis of Most Advantageous Tender on a mix of price and quality criteria described in the tender documentation.",
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                            "description": "Contract will be awarded on the basis of Most Advantageous Tender on a mix of price and quality criteria described in the tender documentation.",
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                "hasRenewal": true,
                "renewal": {
                    "description": "The initial term of the contract will be 18 months to allow for the delivery of Blueprint, process re-engineering, requirements gathering and Procurement phases of the Programme. There will be a further period of 12 months to allow for the Delivery and Release phases, followed by 2 x additional 6-month periods. There will be break clauses at the end of each of those periods, a break will be initiated by CCHA serving notice to the supplier."
                },
                "hasOptions": true,
                "options": {
                    "description": "Blueprint phase may identify additional scopes which would be included in the contract."
                }
            }
        ],
        "communication": {
            "futureNoticeDate": "2025-05-19T23:59:59Z"
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        "status": "complete",
        "procurementMethod": "selective",
        "procurementMethodDetails": "Competitive flexible procedure",
        "procedure": {
            "isAccelerated": true,
            "acceleratedRationale": "Pre-selected tenderers - utilities/not central government",
            "features": "Stage 1 Procurement Specific Questionnaire (PSQ) - open invitation Stage 2 Invitation to Participate (ITP) - open to five (5) selected tenderers following PSQ evaluation Stage 3 Assessment and Interview - open to three (3) selected tenderers following Initial Tender evaluation Process described in the ITP enclosed with the PSQ."
        },
        "submissionMethodDetails": "https://procontract.due-north.com/",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
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        "expressionOfInterestDeadline": "2025-07-28T17:00:00+01:00",
        "awardPeriod": {
            "endDate": "2025-10-08T23:59:59+01:00"
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            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "A-2640",
                "documentType": "biddingDocuments",
                "description": "Procurement Specific Questionnaire - bidders are invited to submit PSQ responses by 17:00 BST 28 July 2025",
                "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-2640",
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            {
                "id": "A-2641",
                "documentType": "biddingDocuments",
                "description": "Digital Transformation Partner Invitation to Participate - This must not be completed until bidders are notified that they have passed the PSQ stage and been selected to bid.",
                "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-2641",
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            {
                "id": "A-2642",
                "documentType": "biddingDocuments",
                "description": "Digital Transformation Services Agreement - Contract terms that apply to the procurement.",
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                "description": "Tender notice on Find a Tender",
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