Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

CCHA-0290 Digital Transformation Partner Consultancy

Castles and Coasts

This public procurement record has 3 releases in its history.

Award

13 Oct 2025 at 14:06

UK6 - Contract Award Notice
Tender

01 Jul 2025 at 18:04

UK4 - Tender Notice
Planning

04 Apr 2025 at 10:55

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Castles and Coasts Housing Association has concluded a procurement process seeking a Digital Transformation Partner Consultancy, titled "CCHA-0290 Digital Transformation Partner Consultancy." As a sub-central government public authority, Castles and Coasts is located in Newcastle Upon Tyne and operates across the north of England. The procurement reached its award stage on 13th October 2025, with the contract commencing on 24th October 2025 and expected to run through 23rd October 2027. This initiative falls under the services category with a focus on information systems technology and strategic planning, underlining key aspects like property maintenance and customer experience. The procurement method employed was selective, with a competitive flexible procedure that highlights price and quality in equal measure.

This tender presents a substantial opportunity for businesses with expertise in digital transformation, especially those able to manage complex projects involving advancing technologies within the housing sector. With a gross value of £600,000, it stands as an attractive prospect for established consultancies, particularly SMEs, aiming to expand their footprint in strategic project management and consultancy services. Businesses with a strong understanding of the legislative and financial contexts of the social housing sector, along with those capable of offering comprehensive programme governance, technical design, and stakeholder engagement, would be well-positioned to benefit from this significant partnership.

How relevant is this notice?

Notice Information

Notice Title

CCHA-0290 Digital Transformation Partner Consultancy

Notice Description

CCHA are seeking an experienced Digital Transformation Partner to provide a transformation management, design, and delivery, consultancy service. The successful Digital Transformation Partner will possess significant experience and expertise in partnering with organisations, in both a strategic and hands-on capacity, to successfully deliver Digital Transformation Programme benefits and outcomes, within a set budget and agreed timeframes. The Digital Transformation Partner will have demonstrable experience in designing and delivering complex transformational change, underpinned by advancing technologies, in areas such as Property Maintenance, Housing & Tenancy Management, Customer Experience, Digital Self-Service, Workforce Optimisation and Income Management. In addition, the successful Digital Transformation Partner will demonstrate an in-depth understanding of the legislative, regulatory and financial landscape for the sector. It is anticipated the partner will provide a number of services throughout the transformation programme which will include the provision of resources to lead, advise and/or support a range of programme activity: -Programme Governance -Planning, Monitoring and Control of Programme & project delivery -Customer experience research & journey mapping -Blueprint design & delivery (incorporating business, application, data and infrastructure architectures) -Process modelling and design, service design, and requirements elicitation and management -Technical Design, Delivery & Assurance -Programme Procurement Delivery -Communications Strategy & Planning -Change Management -Learning & Development -Resource Management -Risk & Issue Management -Quality and Assurance -Leadership & Stakeholder Engagement -Benefits Realisation & Management CCHA plan to conduct pre-market engagement and our tender may be modified as a result.

Lot Information

Lot 1

Options: Blueprint phase may identify additional scopes which would be included in the contract.

Renewal: The initial term of the contract will be 18 months to allow for the delivery of Blueprint, process re-engineering, requirements gathering and Procurement phases of the Programme. There will be a further period of 12 months to allow for the Delivery and Release phases, followed by 2 x additional 6-month periods. There will be break clauses at the end of each of those periods, a break will be initiated by CCHA serving notice to the supplier.

Planning Information

CCHA are conducting preliminary market engagement (PME) for the purposes of; A) Developing the requirements and approach to the procurement, B) Designing a procedure, conditions of participation or award criteria, C) Preparing the tender notice and associated tender documents, D) Identifying likely contractual terms, and to better understand the information prospective suppliers will require in order to bid. CCHA would like to engage with suppliers with the following attributes: • Experience of delivering transformation programmes in a transformation partner capacity within the last 5 years. • Experience of designing and delivering complex transformational change which may include re-engineering services and processes, leveraging technologies in areas such as Property Maintenance, Housing & Tenancy Management, Customer Experience, Resident Self-Service, Workforce Optimisation and Income Management. • Understanding of the social housing sector and it’s legal, regulatory and financial landscape. Suppliers are invited to register their interest in the PME by by emailing katie.scott@castlesandcoasts.co.uk . Following this, we shall issue a PME questionnaire. Suppliers should return completed questionnaires by 12 noon on Friday 11th April 2025. Questionnaires submitted after this date may not be reviewed and CCHA shall not be responsible for errors made by organisations in submitting their responses. Clarification questions should be submitted to Katie.scott@castlesandcoasts.co.uk. Following receipt of responses, CCHA intend to invite a selection of suppliers to discuss their responses via an MS Teams call on either Wednesday 16th April or Thursday 17th April. CCHA will notify suitable suppliers on Monday 14th April 2025. Participation in the PME will be at each organisations own cost and CCHA will not reimburse expenses for doing so. CCHA reserve the right to curtail the PME if response rates are high, and reject offers of engagement if suppliers’ responses do not appear a close match to CCHA requirements. Participation or non-participation in the PME shall not preclude any suppliers from participating in any forthcoming tender, nor is it intended that any information supplied as part of the PME shall place any supplier at an advantage in a potential procurement process.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04fd23
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/064789-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222000 - Information systems or technology strategic review and planning services

72224000 - Project management consultancy services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
£500,000 £500K-£1M
Awards Value
£500,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
13 Oct 202510 months ago
Submission Deadline
Not specified
Future Notice Date
20 May 2025Expired
Award Date
8 Oct 202510 months ago
Contract Period
24 Oct 2025 - 23 Oct 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Castles and Coasts
Additional Buyers

CASTLES & COASTS HOUSING ASSOCIATION LIMITED

Castles and Coasts Housing Association

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARLISLE
Postcode
NE12 8EW
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England), TLD North West (England)
Local Authority
North Tyneside
Electoral Ward
Longbenton & Benton
Westminster Constituency
Newcastle upon Tyne North

Supplier Information

Number of Suppliers
1
Supplier Name

ALTAIR CONSULTANCY AND ADVISORY SERVICES LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...