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Kent Carers Support Service

Kent County Council

This public procurement record has 2 releases in its history.

Award

03 Nov 2025 at 17:46

UK6 - Contract Award Notice
Tender

30 Jun 2025 at 16:31

UK4 - Tender Notice
Summary of the contracting process

Kent County Council has awarded the Kent Carers Support Service contract through an open procurement process using a competitive flexible procedure. The contract aims to support unpaid carers across Kent, replacing existing services with a focus on areas such as wellbeing, young carers' transition, and emergency breaks. The awarded contract is divided into two geographical lots, with Imago Community securing Lot 2 for West Kent. The contract, valued at £47,220,600 gross, spans from 1st April 2026 to 31st March 2029, with potential extensions up to 2033. Key deadlines include the end of the standstill period on 12th November 2025 and a future contract signature scheduled for 28th November 2025. The main procurement category is services, under a specialised light-touch regime, indicating a focus on health and social work services within the region.

This tender provides significant opportunities for businesses specialising in social support services, especially SMEs and VCSEs, due to the council's emphasis on community engagement and the resilience of local infrastructure. With criteria prioritising a provider's service model, technical capabilities, and their ability to support carers effectively, businesses that demonstrate strong local knowledge and innovative approaches to service delivery are well-positioned to compete. The procurement approach encourages a focus on not just economic delivery but also social value, offering a platform for organisations to establish their footprint in Kent and strengthen their community ties, contributing positively to local socio-economic structures.

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Notice Information

Notice Title

Kent Carers Support Service

Notice Description

Kent County Council are seeking to re-procure a Kent Carers Support Service which is aimed at supporting unpaid carers within the county. This new service will replace two current services; The Carers Community Navigation Service and Carers Short Breaks service. Key Areas of Service Delivery: Building from the Kent Adult Carers Strategy the following key areas of service delivery have been identified for the Kent Carers Support Service: i) Identifying and Recognising Carers, including Seldom-Heard Carers ii) Empowering Carers: information, advice and training in ways that they can understand iii) Prevention and Wellbeing especially for lifestyle risk factors, mental health and information and advice iv) Support for Young Carers' Transition to Adulthood v) Carers Assessment vi) Carers Breaks vii) Emergency Breaks viii) Carers Personal Budgets

Lot Information

Kent Carers Support Service - East Kent

Kent Carers Support Service to be delivered in the following geographical areas: Ashford, Canterbury, Dover, Thanet, Folkestone and Hythe.

Renewal: Potential extension of 2 x up to 24 months is available

Kent Carers Support Service - West Kent

Kent Carers Support Service to be delivered in the following geographical areas: Dartford, Gravesham, Swanley, Sevenoaks, Maidstone, Sevenoaks, Tonbridge and Malling, Tunbridge Wells and Swale.

Renewal: Potential extension of 2 x up to 24 months is available

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04fe04
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/070631-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

85100000 - Health services

85300000 - Social work and related services

Notice Value(s)

Tender Value
£47,220,600 £10M-£100M
Lots Value
£47,220,600 £10M-£100M
Awards Value
£18,530,235 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
3 Nov 20259 months ago
Submission Deadline
1 Aug 2025Expired
Future Notice Date
Not specified
Award Date
31 Oct 202510 months ago
Contract Period
1 Apr 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active, Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Kent County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MAIDSTONE
Postcode
ME14 1XQ
Postcode Area
Rochester
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ45 Mid Kent
Delivery Location
TLJ4 Kent
Local Authority
Maidstone
Electoral Ward
Penenden Heath
Westminster Constituency
Maidstone and Malling

Supplier Information

Number of Suppliers
1
Supplier Name

Imago Community

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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