Integrated Mediation and Disagreement Resolution For Young People and Parents and Carers of Children with Special Educational Needs and/or Disabilities

NORFOLK COUNTY COUNCIL

There are 2 contracts in this contracting process.

Summary of the contracting process

Norfolk County Council is seeking to award a contract for the provision of Integrated Mediation and Disagreement Resolution services for young people, parents, and carers of children with special educational needs and/or disabilities (SEND). The procurement falls under the industry category of health and social work services. The procurement is at the tender stage, and the open procedure will be utilised. The tender process commenced on 17 April 2025, with key deadlines including the enquiry period ending on 9 May 2025, tender submission by 19 May 2025, and an expected award date by 20 June 2025. This contract, valued at £600,000 (gross value £720,000), is expected to start on 1 September 2025, and will run until 31 August 2028, covering regions UKH15 to UKH17 within the United Kingdom. The service is specifically linked to the requirements of the Children and Families Act 2014 and will aid in the resolution of disagreements related to Education, Health and Care Plans (EHCPs) among other SEND provisions.

This tender presents significant opportunities for businesses specialising in mediation and disagreement resolution, particularly those experienced with SEND provisions. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are especially encouraged to participate due to the suitability criteria that favour these types of organisations. The detailed requirements and structured support framework outlined in the procurement documents open avenues for businesses to expand their contract portfolios and establish a strong presence within the public sector. Additionally, the financial assessment and focus on service quality and management criteria provide competitive advantages for businesses with robust service delivery plans and financial stability. This opportunity is ideal for businesses with expertise in health, social care, and education dispute resolution, seeking growth by partnering with local authorities and health commissioners.

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Tender

Integrated Mediation and Disagreement Resolution For Young People and Parents and Carers of Children with Special Educational Needs and/or Disabilities

NORFOLK COUNTY COUNCIL

Contract Timeline

Publication Date

17th April 2025 10:55:38 AM

Tender Deadline

19th May 2025 10:00:00 AM 29 days remaining
Contract Summary

Norfolk County council is looking to award a contract for the provision of SEND Mediation and Disagreement Resolution. The Children and Families Act 2014 requires Mediation and Disagreement Resolution (MDR) services to be put in place by Local Authorities and health commissioners. Norfolk's MDR service is jointly commissioned between Norfolk County Council and NHS Norfolk and Waveney Integrated Care Board (ICB). Disagreement Resolution and Mediation is a voluntary, private and confidential process. The aim is to bring people together in a facilitated way to find solutions to their disagreements. It can save time and pressure for all involved and it can help re-build relationships that have broken down. Early resolution of disagreements benefits children, young people, parents, carers, institutions, and professionals' party to the disagreement. •Mediation focuses on elements of an Education Health and Care Plan (EHCP) in education, social care, or health. It is used at various stages of the process and is specifically linked to decisions about EHCP needs assessments and plans. •Disagreement Resolution focuses on any element of SEND provision, not just those who are being assessed for (or have) an EHCP.
Contract Details

Open Contracting ID

ocds-h6vhtk-0503a6

Publication Source

Find a Tender Service

Procurement Stage

Tender

Procurement Method

Open

Procurement Method Details

Open Procedure

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

CPV Division(s)
Awarding Authority

NORFOLK COUNTY COUNCIL

Buyer Name

Buyer Email

sourcingteam@norfolk.gov.uk

Buyer Phone

Buyer Address

County Hall, Martineau Lane

Norwich

NR1 2DH

United Kingdom

View contract on Find a Tender Service

Planning

Integrated Mediation and Disagreement Resolution For Young People and Parents and Carers of Children with Special Educational Needs and/or Disabilities

NORFOLK COUNTY COUNCIL

Contract Timeline

Publication Date

16th April 2025 08:43:24 AM
Contract Summary

This is a Preliminary Market Engagement Notice(PMEN) for information purposes only. It is not a formal invitation to tender. Norfolk County council is looking to award a contract for the provision of SEND Mediation and Disagreement Resolution. The Children and Families Act 2014 requires Mediation and Disagreement Resolution (MDR) services to be put in place by Local Authorities and health commissioners.
Contract Details

Open Contracting ID

ocds-h6vhtk-0503a6

Publication Source

Find a Tender Service

Procurement Stage

Planning

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

CPV Division(s)
Awarding Authority

NORFOLK COUNTY COUNCIL

Buyer Name

Buyer Email

sourcingteam@norfolk.gov.uk

Buyer Phone

Buyer Address

County Hall, Martineau Lane

Norwich

NR1 2DH

United Kingdom

View contract on Find a Tender Service

Integrated Mediation and Disagreement Resolution For Young People and Parents and Carers of Children with Special Educational Needs and/or Disabilities

NORFOLK COUNTY COUNCIL

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Integrated Mediation and Disagreement Resolution For Young People and Parents and Carers of Children with Special Educational Needs and/or Disabilities

NORFOLK COUNTY COUNCIL

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority