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Management of Norwich Bus Station and Park and Ride Sites

Norfolk County Council

This public procurement record has 7 releases in its history.

AwardUpdate

22 May 2026 at 17:10

UK7 - Contract Details Notice
Award

29 Apr 2026 at 14:16

UK7 - Contract Details Notice
Award

16 Feb 2026 at 13:00

UK6 - Contract Award Notice
TenderUpdate

16 Jul 2025 at 10:04

UK4 - Tender Notice
Tender

07 Jul 2025 at 16:11

UK4 - Tender Notice
Planning

24 May 2025 at 11:19

UK1 - Pipeline Notice
Planning

16 Apr 2025 at 15:03

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Norfolk County Council has successfully concluded a procurement process for the "Management of Norwich Bus Station and Park and Ride Sites" focusing on the services industry category. This tender was executed using an open, competitive flexible procedure, aiming to provide a fully managed service with a single point of responsibility for all services across the Norwich Bus Station and Park and Ride sites. The process reached the completion stage, with the contract being executed on 27 March 2026 and later countersigned by the Council on 7 April 2026. The regional focus is on various parts of the United Kingdom, including Norwich and other specified regions, with AECOM LIMITED assisting as a procuring entity. The overall project, spanning 10 years with a potential maximum extension period up to April 2036, started operations on 5 April 2026, with an estimated contract value of £10,688,808.

This procurement represents a significant opportunity for businesses with expertise in public transport and facilities management to expand their operational footprint. Companies specialising in bus station operations, facilities maintenance, and related services are well-suited to compete for similar contracts. Large-scale organisations like KONECTBUS LIMITED, which was awarded the contract, exemplify the potential for sustained business growth through collaborative engagements with public sector projects. Businesses with a proven track record in delivering high-quality service management and operational safety compliance within the transport sector can leverage such tenders to gain strategic market positions and drive long-term growth.

How relevant is this notice?

Notice Information

Notice Title

Management of Norwich Bus Station and Park and Ride Sites

Notice Description

The contract is for an Operator with experience of public transport to provide a fully managed service with a single point of responsibility for managing and delivering all of the specified Services they are contracted to deliver across the Norwich Bus Station site. The Operator will also be required to undertake facilities management and maintenance of the Norwich Park and Ride sites. The contract value in this notice is for the full 10 years of the contract including all options, it does not include indexation which will apply in addition. The contract was executed by the Operator on 27 March 2026 and countersigned by the Council on 7 April 2026. FTS does not permit you to enter a contract signing date that falls after the start date.

Lot Information

Lot 1

Renewal: This contract is for an initial term of 5 years plus up to a further 5 years at the Council's discretion. The estimated value in this notice is for the full 10 years of the contract not including indexation.

Planning Information

Market engagement was undertaken under the Public Contracts Regulations 2015. A Prior Information Notice was issued on 21 February 2025 Reference 2025/S 000-006653. Interested suppliers were instructed to register on Intend, the Council's e-procurement system. Suppliers had until noon on 3 March 2025 to express an interest. All suppliers that expressed an interest were invited to attend one-to-one sessions and were each allocated a 45 minute slot over Teams on the 12 or 13 March 2025. A preliminary market consultation document was available on Intend for suppliers that expressed an interest in participating. The document set out the topics and specific questions to be covered in the 45 minute consultation sessions. The same questions were posed to all participants and were as follows: Contract structure and scope a. Currently the requirement for both Park and Ride site maintenance and Norwich Bus Station operation management as well as facilities management & maintenance, are all part of one contract. Is this structure attractive to the market? b. Would any amendments to the scope of the requirement make the contract more attractive/ deliverable? c. Are there any opportunities for making the contract more efficient whilst still meeting the objectives? Tender Process d. The Council is proposing to undertake a competitive flexible procedure under the Procurement Act 2023. It is anticipated that there will be a selection process, the Council will invite the top scoring suppliers (number to be defined) that have demonstrated that they meet the conditions of participation, to submit initial tenders. The Council would have the right to accept initial tenders in accordance with the contents of the Invitation to Submit Initial Tenders. Otherwise, the Council intends to invite the Bidders to discuss their bids and to invite revised draft final tenders from these Bidders. This will be undertaken via Teams. Please provide your feedback on the proposed procurement route. Contract Term e. The Council is proposing a Contract commencement of 28th September 2025 with an initial term of four and a half years which would come to an end on 30th March 2030. There would be an option to extend for a further 3 years. Please provide feedback on the proposed contract term. Terms and Conditions of Contract f. The Council is proposing the utilisation of NEC FM Short Contract. Is this form of contract acceptable to you? If not, please state why. g. Are there any other forms of Contract that you would propose to be appointed under? Lease h. The draft lease is included with this preliminary market consultation. Please provide any feedback you may have. Transition i. Should you be successful in obtaining the Contract, please confirm that a transition time of 2 months is acceptable. Commercial j. The Council is proposing a semi comprehensive fixed price for the Contract. Known elements will be priced. The Contractor will be responsible for repairs up to a set value. Any repairs over this will be priced using a pre agreed schedule of rates. Any other Comments k. Suppliers will be invited to submit any other comments they may have on the proposed contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050431
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/048271-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

63 - Supporting and auxiliary transport services; travel agencies services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

63712100 - Bus station services

79993000 - Building and facilities management services

Notice Value(s)

Tender Value
£6,200,000 £1M-£10M
Lots Value
£6,200,000 £1M-£10M
Awards Value
£10,688,808 £10M-£100M
Contracts Value
£10,688,808 £10M-£100M

Notice Dates

Publication Date
22 May 20263 months ago
Submission Deadline
11 Aug 2025Expired
Future Notice Date
13 Jun 2025Expired
Award Date
2 Feb 20266 months ago
Contract Period
5 Apr 2026 - 5 Apr 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Norfolk County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk
Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

KONECTBUS LIMITED

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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