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Provision of an Urgent Access Primary Care Service (Out of Hours, Single Point of Access and Outbreak Management) in Herefordshire and Worcestershire

NHS Herefordshire and Worcestershire Integrated Care Board

This public procurement record has 4 releases in its history.

TenderUpdate

05 Feb 2026 at 14:30

Tender Notice
Award

22 Dec 2025 at 15:36

Award Notice
Tender

19 Jun 2025 at 11:34

Tender Notice
Planning

16 Apr 2025 at 15:56

Planning Notice
Summary of the contracting process

The NHS Herefordshire and Worcestershire Integrated Care Board has concluded the procurement of an Urgent Access Primary Care Service (Out of Hours, Single Point of Access, and Outbreak Management) in Herefordshire and Worcestershire, UK. This contract award comes after a thorough evaluation in compliance with the Health Care Services (Provider Selection Regime) Regulations 2023. The procurement, divided into two lots, has resulted in contracts awarded to Taurus Healthcare Limited for Herefordshire and Practice Plus Group Urgent Care Limited for Worcestershire. These contracts, with lifetime values of approximately £15.2 million and £42.8 million respectively, will commence on 8th July 2026, with an initial duration of three years and options for extensions up to 2032.

For businesses, this tender offers significant opportunities to engage in the healthcare sector, specifically within the regions of Herefordshire and Worcestershire. Organisations specialising in health services and capable of providing a seamless urgent care response will find this tender valuable, particularly those meeting quality, value, and social value criteria outlined in the procurement process. The structured extension options also promise long-term engagement for businesses prepared to deliver consistent and integrated healthcare services. This tender creates a conducive environment for growth for small to medium enterprises and larger companies eager to expand their footprint in public health service provision.

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Notice Information

Notice Title

Provision of an Urgent Access Primary Care Service (Out of Hours, Single Point of Access and Outbreak Management) in Herefordshire and Worcestershire

Notice Description

This Intention to Award Notice is issued in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023. The Procurement relates to the Invitation to Tender for the provision of an Urgent Access Primary Care Service (Out of Hours, Single Point of Access and Outbreak Management) in the counties of Herefordshire and Worcestershire, UK.

Lot Information

Herefordshire

This Intention to Award Notice is issued in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023. The Procurement relates to the Invitation to Tender for the provision of an Urgent Access Primary Care Service (Single Point of Access, Out of Hours, and Outbreak Management). The procurement was split into two lots. Lot 1 is service provision for the county of Herefordshire, UK. This notice is an intention to award a contract under the competitive process. The contract will be for a period of 3 (three) years with the option to extend for a further 2 (two) year period, plus 1 (one) further year, subject to mutual agreement. (The total lifetime of the contract is therefore 6 (six) years.) NHS Standard Contract Terms and Conditions will apply. The anticipated contract commencement date is 08th July 2026. The approximate lifetime value of the contract for Lot 1 (Herefordshire) including the available extension periods is PS15,225,917.94. Contracts for existing GP-Led Out of Hours services in the counties of Herefordshire and Worcestershire are due to expire on 7th July 2026, therefore, the ICB has been seeking to procure a new Urgent Access Primary Care Service (to include an Out of Hours service, a contribution of clinical staff for the provision of primary care advice in the two existing Single Points of Access (SPoAs), and an Outbreak Management service) for the local resident patient population. The proposed Urgent Access Primary Care Service (SPoA, Out of Hours, and Outbreak Management) will contribute towards the following outcomes for the local resident patient population: * Improved access for patients to urgent and emergency care advice, assessments and interventions * Positive patient-reported experience, resulting from timely and informative care * Improved patient-reported ease of navigation to the most appropriate service * Effective urgent care responses that prevent unnecessary acute hospital admissions and maximise independent living, including end-of-life care at home * Effective urgent care responses that contribute to the reduction of health inequalities that people are experiencing. These services are classed as Health Care services under The Health Care Services (Provider Selection Regime) Regulations 2023 (PSR). The ICB has adopted a Competitive Process in accordance with Regulations 6(7) and 11 of the PSR Regulations. Under the PSR Regulations, the ICB was required to assess bids based on basic Selection Criteria, Five Key Criteria (as defined in Regulation 5 of the PSR), and any other elements relevant to contract award. The ICB applied the Crown Commercial Services Selection Questionnaire for the basic Selection Criteria.

Worcestershire

This Intention to Award Notice is issued in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023. The Procurement relates to the Invitation to Tender for the provision of an Urgent Access Primary Care Service (Single Point of Access, Out of Hours, and Outbreak Management). The procurement was split into two lots. Lot 2 is service provision for the county of Worcestershire, UK. This notice is an intention to award a contract under the competitive process. The contract will be for a period of 3 (three) years with the option to extend for a further 2 (two) year period, plus 1 (one) further year, subject to mutual agreement. (The total lifetime of the contract is therefore 6 (six) years.) NHS Standard Contract Terms and Conditions will apply. The anticipated contract commencement date is 08th July 2026. The approximate lifetime value of the contract for Lot 2 (Worcestershire) including the available extension periods is PS42,805,938.00. Contracts for existing GP-Led Out of Hours services in the counties of Herefordshire and Worcestershire are due to expire on 7th July 2026, therefore, the ICB has been seeking to procure a new Urgent Access Primary Care Service (to include an Out of Hours service, a contribution of clinical staff for the provision of primary care advice in the two existing Single Points of Access (SPoAs), and an Outbreak Management service) for the local resident patient population . The proposed Urgent Access Primary Care Service (SPoA, Out of Hours, and Outbreak Management) will contribute towards the following outcomes for the local resident patient population: * Improved access for patients to urgent and emergency care advice, assessments and interventions * Positive patient-reported experience, resulting from timely and informative care * Improved patient-reported ease of navigation to the most appropriate service * Effective urgent care responses that prevent unnecessary acute hospital admissions and maximise independent living, including end-of-life care at home * Effective urgent care responses that contribute to the reduction of health inequalities that people are experiencing. These services are classed as Health Care services under The Health Care Services (Provider Selection Regime) Regulations 2023 (PSR). The ICB has adopted a Competitive Process in accordance with Regulations 6(7) and 11 of the PSR Regulations. Under the PSR Regulations, the ICB was required to assess bids based on basic Selection Criteria, Five Key Criteria (as defined in Regulation 5 of the PSR), and any other elements relevant to contract award. The ICB applied the Crown Commercial Services Selection Questionnaire for the basic Selection Criteria.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050444
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/010539-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
Not specified
Lots Value
£61,198,525 £10M-£100M
Awards Value
Not specified
Contracts Value
£58,031,855 £10M-£100M

Notice Dates

Publication Date
5 Feb 20268 months ago
Submission Deadline
6 Aug 2025Expired
Future Notice Date
1 Jul 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Herefordshire and Worcestershire Integrated Care Board
Additional Buyers

NHS Herefordshire and Worcestershire Integrated Care Board (ICB)

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WORCESTER
Postcode
WR3 7NS
Postcode Area
Worcester
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG12 Worcestershire CC
Delivery Location
TLG11 Herefordshire, County of, TLG12 Worcestershire CC
Local Authority
Worcester
Electoral Ward
Claines
Westminster Constituency
Worcester

Supplier Information

Number of Suppliers
2
Supplier Names

Taurus Healthcare Limited

Practice Plus Group Urgent Care Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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