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Passenger Transport (Taxis) & Travel Care Open Framework for Vulnerable Children, Young People & Adults

Westminster City Council

This public procurement record has 5 releases in its history.

Award

24 Jul 2026 at 13:40

UK6 - Contract Award Notice
Tender

22 Jan 2026 at 12:02

UK4 - Tender Notice
Planning

23 May 2025 at 14:22

UK1 - Pipeline Notice
Planning

20 May 2025 at 14:26

UK2 - Preliminary Market Engagement Notice
Planning

17 Apr 2025 at 10:43

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Westminster City Council and the Royal Borough of Kensington & Chelsea awarded an open framework for taxi and travel-care services for vulnerable children, young people and adults. The requirement covers passenger transport, including home-to-school and social-care journeys, with varying route patterns and levels of passenger support. Services are delivered for residents of Westminster and Kensington & Chelsea, in London. The framework is intended to support individual transport requirements allocated according to route suitability, passenger needs, vehicle suitability, safeguarding compliance and provider capacity. It is a passenger transport service opportunity, classified under CPV 60120000 (taxi services), and is suitable for small and medium-sized enterprises and voluntary, community and social enterprises. The framework uses a single flexible arrangement rather than fixed lots, allowing providers to be matched to individual requirements.

This procurement has been awarded following an open procedure. The award was made on 22 July 2026 to Abbey Wood Station Minicabs Ltd, Addision Lee Ltd, Barre Transport Ltd, Cascade Car Service Ltd, Comfy Connect Ltd, Curo Transport Limited, Euro Plus Private Hire Ltd, Exora International Limited, Green Destinations Ltd, GT GETTAXI (UK) LIMITED, Gulf Cars & Travel Ltd, HATS Group Ltd, Imperial Couriers UK Ltd, Location Cars Ltd, London Hire Community Services, MMR Homecare Limited and Oasis Care and Training Agency. The awarded value is £47,200,000 excluding VAT (£56,700,000 including VAT). The awarded framework period runs from 6 August 2026 to 31 July 2029. The tender deadline was 23 February 2026, with enquiries closing on 16 February 2026. Evaluation weighted commercial factors at 40%, with quality criteria covering mobilisation, operations, safeguarding, workforce, communication, vehicles, assurance and social value.

This award demonstrates sustained demand from two London councils for taxi, private-hire and travel-care operators able to provide safe transport for vulnerable passengers. Credible future participants will need suitable vehicles, competent drivers, appropriate operating capacity and robust safeguarding arrangements, supported by the required legal, insurance and right-to-operate compliance. The evaluation shows that safeguarding, workforce management, mobilisation, vehicle and environmental performance, communication, risk control, quality assurance and social value all matter alongside price. The successful supplier group includes both SMEs and larger transport, care and mobility businesses, showing that the requirement can accommodate different operating scales. Providers with dependable route-level capacity, accessible or passenger-appropriate vehicles, effective staffing controls and experience supporting children, young people or adults with additional needs would be well aligned with this buyer’s requirement.

How relevant is this notice?

Notice Information

Notice Title

Passenger Transport (Taxis) & Travel Care Open Framework for Vulnerable Children, Young People & Adults

Notice Description

Open Framework for Passenger Transport (Taxis) & Travel Care for Vulnerable Children, Young People & Adults. This Framework is being conducted in accordance with the Procurement Act 2023 ("PA23") using the Open Procedure. It will use an Open Framework model with three iterations across an eight-year period (3+3+2). Framework Issue 1 - Initial Procurement 2025/26 for the first 3-year term (06/08/2026 - 31/07/2029) Framework Issue 2 - Re-opening of the Framework (anticipated 2028/29) for the second 3-year term (01/08/2029 - 31/07/2032) Framework Issue 3 - Re-opening of the Framework (anticipated 2031/32) for the final 2-year term (01/08/2032 - 31/07/2034) The maximum framework value is PS47.2m ex VAT as published in the Tender Notice. The anticipated expenditure over the framework series is currently estimated at PS45.48m ex VAT. The difference represents contingency/headroom and does not constitute committed spend.

Planning Information

Westminster City Council and the Royal Borough of Kensington and Chelsea is inviting taxi transport providers to a virtual market engagement event in preparation for the upcoming procurement of its Special Educational Needs (SEN) Taxi Transport Framework. Event Details: - Thursday 12th June 2025, 12:00 - 14:00. - Online (Microsoft Teams - joining link will be shared upon registration This session is designed to engage with current and potential providers of Taxi and Travel Care services to: - Present an overview of the proposed service model - Discuss and receive feedback on draft Key Performance Indicators (KPIs) - Explore the introduction of a new service Lot, aligned to evolving demand and market capacity - Understand provider capabilities, challenges, and innovation opportunities - Share the high-level timetable for tender publication and mobilisation Who should attend: - Taxi/PHV operators delivering home-to-school, SEND, or adult social care transport - Providers with experience in travel care assistance or passenger escort services - Local SMEs and VCSEs interested in accessible transport solutions - Organisations considering entering the London transport services market How to register: Please express your interest in attending by emailing jrichardson1@westminster.gov.uk by Tuesday, 11th June 2025 at 12:00 PM. Joining instructions will be issued upon registration. This engagement relates to a forthcoming Framework Agreement under the Procurement Act 2023, which Westminster City Council intends to launch. Attendance at this event will not affect future participation but is strongly encouraged to shape the service model and ensure proportionality, fairness and value for money.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050498
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/070302-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

60 - Transport services (excl. Waste transport)

CPV Codes

60120000 - Taxi services

Notice Value(s)

Tender Value
£47,318,792 £10M-£100M
Lots Value
£47,318,792 £10M-£100M
Awards Value
£47,200,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
24 Jul 20262 months ago
Submission Deadline
23 Feb 2026Expired
Future Notice Date
1 Aug 2025Expired
Award Date
22 Jul 20262 months ago
Contract Period
6 Aug 2026 - 31 Jul 2029 2-3 years
Recurrence
2026-05-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Westminster City Council
Additional Buyers

Royal Borough of Kensington and Chelsea

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1E 6QP
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
17
Supplier Names

Abbey Wood Station Minicabs Ltd

Addision Lee Ltd

Barre Transport

CASCADE CAR SERVICE LTD

COMFY CONNECT LTD

Curo Transport Ltd

Euro Plus Private Hire Ltd

Exora International Ltd

Green Destinations Ltd

GT GETTAXI (UK) LIMITED

Gulf Cars & Travel Ltd

HATS Group Ltd

Imperial Couriers UK Ltd

LOCATION CARS LTD

London Hire Community Services Ltd

MMR HOMECARE LIMITED

Oasis Care and Training Agency

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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