Tender

WBS Customer Relationship Management System

UNIVERSITY OF WARWICK

This public procurement record has 1 release in its history.

Tender

17 Apr 2025 at 21:33

Tender Notice
Summary of the contracting process

The University of Warwick has issued a tender for a full-featured modern Customer Relationship Management (CRM) system to support Warwick Business School's marketing, recruitment, and admissions functions for its MBA and Executive Education programmes. The procurement is in the tender stage, with the submission deadline set for 15th May 2025 at 12:00pm. The anticipated contract start date is 11th August 2025, with a duration of three years and an option for two one-year extensions thereafter. The total value of the contract is estimated at £320,000, and the procurement follows an open procedure under the Goods category, specifically targeting Administration software packages. The University of Warwick is located in Coventry, United Kingdom.

This tender represents a valuable opportunity for software development firms specialising in CRM systems and educational software packages to secure a substantial contract and establish a strong partnership with a prestigious educational institution. Businesses adept at providing robust, scalable CRM solutions that include functionalities such as admissions portals and core CRM systems will be well-suited for this tender. With the contract permitting electronic ordering and payment, and renewal options available, this project can offer sustained business growth and long-term collaboration prospects for the successful bidder.

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Notice Information

Notice Title

WBS Customer Relationship Management System

Notice Description

The University of Warwick has a requirement to purchase a full featured modern Customer Relationship Management (CRM) system to support the marketing, recruitment and admissions functions for Warwick Business School's MBA and Executive Education programmes. The University will require Initial Phase completed by as soon as possible after appointment, for active use by 1st March 2026. Initial Phase would include Minimum Viable Product (MVP), maintaining existing functionality and the provision of a robust admissions portal and Core CRM system. In order to express interest in this opportunity please go to the University of Warwick In-Tend supplier portal (https://in-tendhost.co.uk/universityofwarwick).The University of Warwick is not a contracting authority for the purposes of the Public Contracts Regulations 2015 (as amended) or the Procurement Act 2023 and associated Procurement Regulations 2024 (and as may be amended from time to time) and its procurement activities are not sub

Lot Information

Lot 1

The University of Warwick has a requirement to purchase a full featured modern Customer Relationship Management (CRM) system to support the marketing, recruitment and admissions functions for Warwick Business School's MBA and Executive Education programmes. The University will require Initial Phase completed by as soon as possible after appointment, for active use by 1st March 2026. Initial Phase would include Minimum Viable Product (MVP), maintaining existing functionality and the provision of a robust admissions portal and Core CRM system. In order to express interest in this opportunity please go to the University of Warwick In-Tend supplier portal (https://in-tendhost.co.uk/universityofwarwick).

Renewal: The initial contract duration will be 3 years; the University reserves the right to extend this contract on an annual basis for an additional 2 years thereafter.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050543
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/016078-2025
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

48190000 - Educational software package

48219300 - Administration software package

48510000 - Communication software package

Notice Value(s)

Tender Value
£320,000 £100K-£500K
Lots Value
£320,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Apr 202510 months ago
Submission Deadline
15 May 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
10 Aug 2025 - 10 Aug 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF WARWICK
Contact Name
Lili Shih
Contact Email
li-li.shih@warwick.ac.uk
Contact Phone
+44 2476150871

Buyer Location

Locality
COVENTRY
Postcode
CV4 7JJ
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
TLG33 Coventry
Local Authority
Coventry
Electoral Ward
Wainbody
Westminster Constituency
Coventry South

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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