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Customer Experience Training - GEMS3

FIRST GREATER WESTERN LIMITED

This public procurement record has 2 releases in its history.

Award

13 Aug 2025 at 14:18

UK6 - Contract Award Notice
Tender

22 Apr 2025 at 16:25

UK4 - Tender Notice
Summary of the contracting process

The procurement process, initiated by First Greater Western Limited, involved the contracting of Customer Experience Training under the title 'GEMS3'. As part of the private utility sector, this selective procurement followed a competitive flexible procedure. It concluded with an award on 13th August 2025. Situated in Wiltshire, the contract spanned services linked to personnel training and staff development, with a focus on the UKK region. The contract period is set from 15th September 2025 to 31st March 2027, with the possibility of extension until March 2028. The stands were fully awarded to Train 4 Change Limited, an SME operating from Cirencester, for a gross amount of GBP 820,038.

This tender offers substantial business growth opportunities, particularly for SMEs specialising in training and development services. Businesses equipped with innovative approaches in delivering engaging and effective learning experiences stand to benefit significantly by enhancing their portfolio through such public utility contracts. The selective and competitive nature of the procurement process, involving expressions of interest and pre-qualification questionnaires, favours experienced firms with proven ability to meet quality and pricing criteria, ensuring long-term collaborations in the public sector.

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Notice Information

Notice Title

Customer Experience Training - GEMS3

Notice Description

Customer Experience Training - GEMS3 Tender

Lot Information

Lot 1

Options: Additional training services

Renewal: Additional training services if required.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0505e0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/048428-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

80 - Education and training services

CPV Codes

79632000 - Personnel-training services

79633000 - Staff development services

80000000 - Education and training services

Notice Value(s)

Tender Value
£700,000 £500K-£1M
Lots Value
£700,000 £500K-£1M
Awards Value
£683,365 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
13 Aug 20251 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
13 Aug 20251 years ago
Contract Period
15 Sep 2025 - 31 Mar 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FIRST GREATER WESTERN LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WILTSHIRE
Postcode
SN1 1HL
Postcode Area
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
TLK South West (England)
Local Authority
Swindon
Electoral Ward
Central
Westminster Constituency
Swindon South

Supplier Information

Number of Suppliers
1
Supplier Name

TRAIN 4 CHANGE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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