Award

Customer Support Fund - Off Gas Warmth

NORTHERN GAS NETWORKS LIMITED

This public procurement record has 2 releases in its history.

Award

14 May 2025 at 14:43

UK6 - Contract Award Notice
Award

25 Apr 2025 at 11:37

UK5 - Transparency Notice
Summary of the contracting process

The procurement process titled "Customer Support Fund - Off Gas Warmth" is managed by Northern Gas Networks Limited, a private utility company based in Colton, Leeds. This contract falls under the services category, specifically focusing on research and development services and related consultancy services. The procurement stage is complete, with the contract awarded on 25th April 2025 and set to run from 1st July 2025 to 31st March 2026. The procurement method used was a direct award, justified by the established relationships and unique capabilities of the supplier, Communitas Energy CIC. This process is designed to extend support for financially struggling customers by providing additional funding for gas connections and heating measures across various regions including the UKC, UKD1, and UKE in the United Kingdom.

This tender offers significant opportunities for businesses, particularly those involved in community energy initiatives and customer support services, to engage in impactful work that addresses energy poverty. Firms specialising in energy consultancy, social enterprise, and those with a track record of supporting vulnerable communities would find this contract particularly profitable. The direct award process underscores the necessity of established relationships and exclusive access to customer data, suggesting that businesses with unique insights or pre-existing service delivery frameworks in the utilities sector could leverage such opportunities for growth and expansion.

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Notice Information

Notice Title

Customer Support Fund - Off Gas Warmth

Notice Description

The Customer Support Fund aims to support customers who are faced with financial hardship. It is recognised that many customers are facing considerable challenges in terms of hardship however, still fail to meet minimum standards required, for the funding of a new gas connection and heating measures via national / Government support mechanisms. The support provided via this fund, helps fuel poor customers who fall short of requirements due to nuances of the support mechanisms mentioned above. NGN are looking to extend this contract to provide additional funding to support customers from 1st July 2025 until 31st March 2026.

Procurement Information

Our fuel poor partner CE, are the only supplier who will have the established customer relationship and access to relevant information through their fuel poor assessment work and therefore the ability to determine appropriate applicants for the Customer Support Fund, as outlined in this contract. It would not be possible to have the same set up with any other supplier as a result of this. This further extension is to provide additional funding to support customers from 1st July 2025 until 31st March 2026. The funding which has already been provided via this mechanism has been utilised and additional funding has become available. Without this additional funding, CE will no longer be able to support customers in this regard.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050796
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/021402-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£262,500 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
14 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Apr 202510 months ago
Contract Period
30 Jun 2025 - 31 Mar 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTHERN GAS NETWORKS LIMITED
Contact Name
Not specified
Contact Email
procurement@northerngas.co.uk
Contact Phone
Not specified

Buyer Location

Locality
COLTON LEEDS
Postcode
LS15 8TU
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Garforth & Swillington
Westminster Constituency
Leeds East

Supplier Information

Number of Suppliers
1
Supplier Name

COMMUNITAS ENERGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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