Planning

New Build Customer Journey Support

PEABODY TRUST

This public procurement record has 1 release in its history.

Planning

29 Apr 2025 at 13:39

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Peabody Trust, a sub-central public authority based in London, is currently in the planning stage of a procurement process titled "New Build Customer Journey Support". This initiative aims to enhance the customer experience for new build clients across various tenures, including social rent, shared ownership, and market sale. The procurement falls under the industry category of business and management consultancy services, with a focus on marketing management. Interested parties are invited to express interest by 15 May 2025. The contract period is set to commence on 1 July 2025 and is expected to last until 30 June 2026, with the possibility of renewal extending up to 2027.

This procurement presents significant opportunities for businesses specialising in business and management consultancy, marketing management, and related services. Companies applying must be capable of managing and implementing end-to-end customer journey touchpoints for housing developments, which can significantly impact Peabody’s reputation in providing high-quality customer experiences. SME consultancies and larger firms with expertise in project management, site support, and customer engagement are particularly well-suited to compete, especially those with a track record in delivering measurable outcomes and aligning with organisational values akin to Peabody’s.

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Notice Information

Notice Title

New Build Customer Journey Support

Notice Description

The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey which is crucial in strengthening our reputation. The service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuing that the customer experience is elevated, consistent and aligned with Peabody's organisational values. The process to be developed is to include, but is not limited to: - Site set up - Asset Development & Adaptation - Onsite Support - Measurement & review - Project Management & Reporting - Detailed Asset Development & Management For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-title/3R6YFH4XPE To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/3R6YFH4XPE

Planning Information

At the moment we are seeking EOI from potential providers interested and capable of providing these services with a view to understanding market interest and options, cost structures and developing our specification before we go out to the market. Providers interested should email damon.pickard@peabody.org.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050947
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/017652-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79400000 - Business and management consultancy and related services

79413000 - Marketing management consultancy services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Apr 20259 months ago
Submission Deadline
Not specified
Future Notice Date
15 May 2025Expired
Award Date
Not specified
Contract Period
1 Jul 2025 - 30 Jun 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PEABODY TRUST
Contact Name
Damon Pickard
Contact Email
damon.pickard@peabody.org.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SE1 7JB
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified
Local Authority
Southwark
Electoral Ward
St George's
Westminster Constituency
Bermondsey and Old Southwark

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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