Tender

Patient/Citizen Communication, Engagement and Hybrid Mail Solutions

NHS SHARED BUSINESS SERVICES

  • Contract Timeline

    Publication Date

    29th April 2025 14:58:41 PM

    Tender Deadline

    4th June 2025 11:00:00 AM   Expired

  • Contract Summary

    One-and two-way communications through a range of solutions and communication channels; digital (online) communications, email, SMS, interactive voice response (IVR), agent calls, hybrid mail, surveys & feedback (e.g., NHS Friends and Family Test (FFT) and workforce communications. Lot Structure - Lot 1 - Digital Communications Digital communications including patient portals, Artificial Intelligence, and appointment management  - Lot 2 - Messaging Digital messaging including SMS, Whats App etc - Lot 3 - Voice Agent calls & IVR - Lot 4 - Hybrid Mail Digital first Hybrid Mail solutions - Lot 5 - Patient Experience FFT Surveys & Patient Feedback - Lot 6 - Workforce Communications Workforce communications including paging and digital smart badges  - Lot 7 - Combined Solutions End to end solution encompassing elements from any Lot which the customer can build from the modularised Lot structure 

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-050972

    Publication Source

    Find a Tender Service

    Procurement Stage

    Tender

    Procurement Method

    Open

    Procurement Method Details

    Open Procedure

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

    Framework

  • Contract Classification

    CPV Code(s)

    CPV Division(s)

  • Awarding Authority

    NHS SHARED BUSINESS SERVICES

    Buyer Name

    Buyer Email

    nsbs.categorymanagementsourcing@nhs.net

    Buyer Phone

    Buyer Address

    Three Cherry Trees Lane

    Hemel Hempstead

    HP2 7AH

    United Kingdom