Tender
Patient/Citizen Communication, Engagement and Hybrid Mail Solutions
NHS SHARED BUSINESS SERVICES
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Contract Timeline
- Publication Date
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29th April 2025 14:58:41 PM
- Tender Deadline
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4th June 2025 11:00:00 AM Expired
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Contract Summary
One-and two-way communications through a range of solutions and communication channels; digital (online) communications, email, SMS, interactive voice response (IVR), agent calls, hybrid mail, surveys & feedback (e.g., NHS Friends and Family Test (FFT) and workforce communications. Lot Structure - Lot 1 - Digital Communications Digital communications including patient portals, Artificial Intelligence, and appointment management  - Lot 2 - Messaging Digital messaging including SMS, Whats App etc - Lot 3 - Voice Agent calls & IVR - Lot 4 - Hybrid Mail Digital first Hybrid Mail solutions - Lot 5 - Patient Experience FFT Surveys & Patient Feedback - Lot 6 - Workforce Communications Workforce communications including paging and digital smart badges  - Lot 7 - Combined Solutions End to end solution encompassing elements from any Lot which the customer can build from the modularised Lot structure 
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Contract Details
- Open Contracting ID
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ocds-h6vhtk-050972
- Publication Source
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Find a Tender Service
- Procurement Stage
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Tender
- Procurement Method
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Open
- Procurement Method Details
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Open Procedure
- Procurement Category
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Services
- Tender Suitability
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- Framework / DPS
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Framework
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Contract Classification
- CPV Code(s)
- CPV Division(s)
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Awarding Authority
- Buyer Name
- Buyer Email
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nsbs.categorymanagementsourcing@nhs.net
- Buyer Phone
- Buyer Address
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Three Cherry Trees Lane
Hemel Hempstead
HP2 7AH
United Kingdom