Award

Hybrid, Bulk and Digital Mail Services

WEST LOTHIAN COUNCIL

This public procurement record has 1 release in its history.

Award

29 Apr 2025 at 15:58

Summary of the contracting process

This procurement process pertains to West Lothian Council, located in Livingston, United Kingdom. The contract, titled "Hybrid, Bulk and Digital Mail Services," falls under the industry category of mailing services with a CPV code of 79571000. The process reached the award stage on the 29th of April, 2025, under the authority of the Scottish Government's Postal Services Framework SP-19-035, Lot 2. The procurement method employed was a limited award procedure without the prior publication of a call for competition. The contract, valued at £800,000, was successfully awarded to Critiqom, as of the latest update. The ongoing need for hybrid, bulk, and digital mail services highlights the emphasis on transforming and reducing costs associated with traditional mailing methods.

This opportunity signifies significant potential for businesses specializing in mailing and electronic mail services, particularly those adept in integrating advanced technologies for hybrid and digital communication. SMEs like Critiqom have successfully engaged with this procurement, showcasing the demand for innovative mailing solutions within regional authorities. Businesses focusing on secure data transfer and developing digital communication strategies will find opportunities to grow by aligning with such frameworks. Given the council's comprehensive use across various departments, service providers with robust, scalable mailing solutions are well-positioned to compete and perhaps collaborate on future tenders of a similar nature.

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Notice Title

Hybrid, Bulk and Digital Mail Services

Notice Description

Provision of a hybrid bulk and digital mail service. Hybrid mail allows users to develop mail items at the desktop for production off site by the supplier. A bulk mail service is fulfilled by the secure transfer of data files for production off site by the supplier. A digital mail service provides alternative options to the physical print of mail items including SMS and E-mail communications.

Lot Information

Lot 1

Hybrid and Bulk Mail Services is available across the council and current service users include Revenues, Housing, Anti-Poverty Service and Planning. In the period July 2023 to June 2024 a total of 193,364 items of bulk mail were issued and 143,659 items of hybrid mail were issued. There was a requirement for the ongoing use of hybrid and bulk mail as well as digital mail options. Hybrid mail allows users to develop mail items at the desktop for production off site by the supplier. A bulk mail service is fulfilled by the secure transfer of data files for production off site by the supplier. A digital mail service provides alternative options to the physical print of mail items, including SMS and E-mail communications. The use of hybrid, bulk and digital mail services will facilitate further transformational change and reduce the costs of print, production and mailing when compared to traditional methods. Additional information: This is a call-off from the Scottish Governments Postal Services Framework SP-19-035; Lot 2 - Hybrid, scheduled, bulk and digital mail.

Procurement Information

This is a call-off from the Scottish Governments Postal Services Framework SP-19-035; Lot 2 - Hybrid, scheduled, bulk and digital mail.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05098f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/017753-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

72412000 - Electronic mail service provider

79570000 - Mailing-list compilation and mailing services

79571000 - Mailing services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£800,000 £500K-£1M

Notice Dates

Publication Date
29 Apr 20259 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
28 Apr 202510 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
WEST LOTHIAN COUNCIL
Contact Name
Lisa Mallaghan
Contact Email
lisa.mallaghan@westlothian.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LIVINGSTON
Postcode
EH54 6FF
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM14 West Lothian
Delivery Location
TLM78 West Lothian

Local Authority
West Lothian
Electoral Ward
Livingston South
Westminster Constituency
Livingston

Supplier Information

Number of Suppliers
1
Supplier Name

CRITIQOM

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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