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Hearing Service

Cumberland Council

This public procurement record has 5 releases in its history.

ContractAmendment

19 Aug 2026 at 15:23

UK10 - Contract Change Notice
Award

14 Oct 2025 at 11:46

UK7 - Contract Details Notice
TenderUpdate

03 Jul 2025 at 07:17

UK4 - Tender Notice
Tender

02 Jul 2025 at 12:09

UK4 - Tender Notice
Planning

02 May 2025 at 11:51

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Cumberland Council commissioned a hearing service for adults in Cumberland who are d/Deaf, hard of hearing or have dual sensory loss, including 16- and 17-year-olds moving from children’s to adult social care. The service covers four connected areas: information, advice and guidance; Care Act assessments; assessment, selection and purchase of specialist equipment; and prevention and deaf-awareness training. Referrals may come from the council, NHS, other public or third-sector organisations, or individuals themselves. The work is a combined health, social care and equipment service delivered for residents of Cumberland. It is intended to support people with hearing or dual sensory needs through practical advice, formal assessment, suitable equipment and community education.

This below-threshold open competition is complete and was awarded to BID SERVICES. The contract was signed on 1 September 2025 and has an active contract period from 1 August 2026 to 31 March 2027, with one extension of up to 12 months available, potentially to 31 August 2027. Its maximum value is £170,150 gross (£141,791 excluding VAT). The competition had one lot and accepted electronic submissions. Evaluation weighted quality at 80%, social value at 10% and price at 10%. The tender submission deadline was 23 July 2025 at 10:00, and the enquiry deadline was 16 July 2025 at 10:00. The lot was identified as suitable for SMEs and voluntary, community and social enterprises.

This requirement suits organisations combining specialist deaf and hard-of-hearing support with community-based health or social care delivery. A credible provider would need a clear understanding of the needs of the Deaf community, staff able to communicate in British Sign Language, and the competence to carry out Care Act and related needs assessments. It would also need practical capability in selecting and purchasing specialist equipment that meets individual care and support needs, alongside experience delivering prevention activity, events and deaf-awareness training. The service demonstrates demand for an integrated provider rather than a narrowly focused equipment supplier or advice agency. Strong quality delivery and measurable social value would be important commercially, since these together accounted for 90% of the evaluation.

How relevant is this notice?

Notice Information

Notice Title

Hearing Service

Notice Description

Cumberland Council have commissioned a provider to deliver an advice and equipment service for people who are d/Deaf, hard of hearing or have dual sensory loss. The service comprises four main elements: * Information, advice and guidance * Care Act assessments * Equipment * Prevention and deaf awareness training. It will be available to all adults (and young people aged 16-17 in transition from adult social care to children's services) who are d/Deaf, hard of hearing or have dual sensory loss and are resident in Cumberland. Referrals will come from the council, NHS, other public or third sector organisations, as well as from people themselves. The maximum budget for this contract for the duration of the agreement ( initial term of 12 months with a potential extension of one up to 12-month period) is PS170,150.

Lot Information

Lot 1

Renewal: There is the potential for a contract extension of one 12-month period, depending on both the success in achieving the required outcomes and availability of further funding.

Planning Information

Whoever delivers the service must understand the needs of the Deaf community, have staff that are able to communicate in BSL, be competent in carrying out needs assessments, selecting and purchasing specialist equipment to meet care and support needs and have experience in delivering events to promote prevention and deaf awareness.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050c20
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/079112-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK10 - Contract Change Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

85300000 - Social work and related services

Notice Value(s)

Tender Value
£141,791 £100K-£500K
Lots Value
£141,791 £100K-£500K
Awards Value
Not specified
Contracts Value
£141,791 £100K-£500K

Notice Dates

Publication Date
19 Aug 20261 weeks ago
Submission Deadline
23 Jul 2025Expired
Future Notice Date
19 May 2025Expired
Award Date
1 Sep 202512 months ago
Contract Period
1 Aug 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cumberland Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARLISLE
Postcode
CA1 1RD
Postcode Area
Carlisle
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD1 Cumbria
Small Region (ITL 3)
TLD13 Cumberland
Delivery Location
TLD1 Cumbria
Local Authority
Cumberland
Electoral Ward
Castle
Westminster Constituency
Carlisle

Supplier Information

Number of Suppliers
1
Supplier Name

BID SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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