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Horizon Replacement Services - Replacement Service Provider

Post Office Limited

This public procurement record has 19 releases in its history.

Award

25 Sep 2026 at 11:37

UK7 - Contract Details Notice
AwardUpdate

09 Sep 2026 at 15:01

UK7 - Contract Details Notice
AwardUpdate

02 Sep 2026 at 13:41

UK7 - Contract Details Notice
AwardUpdate

28 Jul 2026 at 12:06

UK6 - Contract Award Notice
AwardUpdate

16 Jul 2026 at 15:28

UK6 - Contract Award Notice
AwardUpdate

03 Jul 2026 at 10:01

UK6 - Contract Award Notice
AwardUpdate

26 Jun 2026 at 11:52

UK6 - Contract Award Notice
AwardUpdate

12 Jun 2026 at 15:53

UK6 - Contract Award Notice
Award

05 Jun 2026 at 09:50

UK7 - Contract Details Notice
AwardUpdate

02 Jun 2026 at 12:06

UK6 - Contract Award Notice
Award

21 May 2026 at 10:10

UK6 - Contract Award Notice
TenderUpdate

20 Aug 2025 at 09:04

UK4 - Tender Notice
TenderUpdate

11 Aug 2025 at 11:20

UK4 - Tender Notice
TenderUpdate

22 Jul 2025 at 18:13

UK4 - Tender Notice
Tender

21 Jul 2025 at 10:12

UK4 - Tender Notice
Planning

08 May 2025 at 17:03

UK3 - Planned Procurement Notice
Planning

08 May 2025 at 16:55

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

08 May 2025 at 15:35

UK1 - Pipeline Notice
Planning

08 May 2025 at 15:25

UK1 - Pipeline Notice
Summary of the contracting process

Post Office Limited has procured a cloud-based, commercial off-the-shelf electronic point-of-sale (EPOS) system delivered as software as a service for its branch operations across the United Kingdom. The supplier must configure the platform to meet Post Office requirements with minimal bespoke customisation, then provide ongoing application support, maintenance, service management and incident resolution. The work also covers software updates and security patches, monitoring and operational reporting, continuous improvement, and integration with Horizon Replacement Programme services and third-party systems where required. The supplier supports adoption, optimisation and future service development. Physical deployment of technology to branches is outside this requirement. The contract allows Post Office to commission additional services and enhancements through its contractual mechanisms.

The procurement is complete and the contract has been awarded to OneView Commerce, Inc.; the contract was signed on 22 August 2026. The award was made on 26 June 2026 for £141 million excluding VAT. The contract runs from 22 August 2026 to 27 June 2036, with up to two discretionary one-year extensions. This is Lot 2 of a two-lot procurement, covering the COTS EPOS software-as-a-service supplier; the other lot covered replacement service-provider work. The competition used an open competitive flexible procedure. Bids were assessed on quality (65%), commercial terms (25%) and social value (10%). Two bidders submitted final-stage bids for this lot. The contract includes scope for additional services, projects and deliverables, and agreed monthly service targets include critical-service availability above 99.95%, high-priority recovery within four hours, and accurate, valid EPOS transaction data.

This award demonstrates sustained demand from Post Office Limited for a supplier able to run a cloud-based EPOS platform as a managed service across a national branch operation. A credible competitor for this specific requirement would need a proven, configurable off-the-shelf product that can meet operational needs without extensive bespoke development, alongside the capacity to provide long-term application support, service management, incident resolution, security updates and continuous optimisation. Strong integration capability is important, including working with the wider Horizon replacement programme and third-party systems. Suppliers would also need to demonstrate reliable service operations, monitoring and reporting, data integrity, resilience and rapid recovery, as well as the ability to support adoption and enhancements over an extended contract. The evaluation gave the greatest weight to quality, with commercial terms and social value also scored.

How relevant is this notice?

Notice Information

Notice Title

Horizon Replacement Services - Replacement Service Provider

Notice Description

This UK 7 Contract Details Notice concerns the conclusion of the Lot 2 contract only. Lot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited ("FSL" or "Fujitsu"), on a Walk In Take Over ("WITO") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies. Lot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf ("COTS") EPOS system, provided as software as a service ("SaaS"). The system must meet the Authority's specific requirements with minimal bespoke customisations. The supplier will provide the software, associated support and maintenance services, software updates, security management and continuous optimisation services necessary to support Post Office Limited's branch operations and the delivery of Horizon Replacement Programme outcomes. Physical deployment of technology to branches is not included The contract includes the ability for Post Office Limited to commission additional services, enhancements and related deliverables through established contractual mechanisms where required to support future business needs and service developments Lot 2 requires the supplier to: - provide and maintain a cloud-based commercial off-the-shelf EPOS platform delivered as SaaS; - configure the solution to meet Post Office Limited's business and operational requirements; - provide ongoing application support, maintenance, service management and incident resolution; - deliver software updates, security patches, product enhancements and continuous improvement activities; - support integration with associated Horizon Replacement Programme services and third-party systems where required; - provide environment management, monitoring, reporting and operational performance management; and - support adoption, optimisation and future service developments throughout the contract term. The Contract value is PS141,000,000 excluding VAT, for an initial 10 year term. The Authority may extend the contract up to two times at its discretion, and in each case for an additional year.

Lot Information

Replacement Service Provider

Options: This is set out in Schedule 2 of the draft contract that deals with the optional outcomes. Schedule 2 of the draft contract will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.

Renewal: Lot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion). Schedule 2 of the draft contract provides for other extension options.

COTS-EPOS-SaaS Supplier

Options: This is set out in the requirements document that deal with the optional outcomes. The requirements document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.

Renewal: Lot 2 will have an initial term of 10 years plus two optional 1-year extensions (to be exercised at POL's discretion). Schedule 2 of the draft contract provides for other extension options.

Planning Information

Post Office intends to hold a preliminary market engagement event via Microsoft Teams on the 21/5/2025 at 11:00 BST. Attendees are asked to register their expressions of interest in attending by completing the following Web3 expressions of interest form. http://redirect.transaxions.com/events/qqork

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050efb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/090918-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

51 - Installation services (except software)

72 - IT services: consulting, software development, Internet and support

CPV Codes

48110000 - Point of sale (POS) software package

48480000 - Sales, marketing and business intelligence software package

48481000 - Sales or marketing software package

48800000 - Information systems and servers

48810000 - Information systems

48820000 - Servers

48920000 - Office automation software package

48930000 - Training and entertainment software package

51100000 - Installation services of electrical and mechanical equipment

51110000 - Installation services of electrical equipment

51210000 - Installation services of measuring equipment

51600000 - Installation services of computers and office equipment

51610000 - Installation services of computers and information-processing equipment

51620000 - Installation services of office equipment

72200000 - Software programming and consultancy services

72210000 - Programming services of packaged software products

72220000 - Systems and technical consultancy services

72230000 - Custom software development services

72240000 - Systems analysis and programming services

72250000 - System and support services

72260000 - Software-related services

72300000 - Data services

72400000 - Internet services

72500000 - Computer-related services

72600000 - Computer support and consultancy services

72610000 - Computer support services

72800000 - Computer audit and testing services

72810000 - Computer audit services

72820000 - Computer testing services

72900000 - Computer back-up and catalogue conversion services

72910000 - Computer back-up services

72920000 - Computer catalogue conversion services

Notice Value(s)

Tender Value
£410,000,000 £100M-£1B
Lots Value
£410,000,000 £100M-£1B
Awards Value
£410,000,000 £100M-£1B
Contracts Value
£410,000,000 £100M-£1B

Notice Dates

Publication Date
25 Sep 20261 months ago
Submission Deadline
Not specified
Future Notice Date
30 Jun 2025Expired
Award Date
21 May 20265 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Post Office Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC2V 7ER
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Bassishaw
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
2
Supplier Names

Accenture (UK) Limited

OneView Commerce, Inc.

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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