Notice Information
Notice Title
NCC1547 Automation of Revenues and Benefits
Notice Description
The Revenues and Benefits (R&B) departments are responsible for the billing and collection of Council Tax and Business Rates (Revenues) and the support of our residents who are entitled to claim benefits to support them (Benefits). There are many manual processes across the department, and this can lead to higher costs of running the service, backlogs and delays. We want to maximise the accessibility of the service to customers and the efficiency of running the services. The scope of this procurement is in two phases. * Firstly, to review processes and build a business case for subsequent automation of the processes and other digital transformation that will benefit the customer and the R&B team by making the processes accessible and efficient. * The second phase would be to implement the automations and transformation for the suitable processes, preferably using the Microsoft suite of tools (already procured by The Council). Each of the automation opportunities will be evaluated based on the business case and only taken forward if it offers value for money. If any process is taken forward as suitable the supplier will deliver the automation and once signed off as 'live' will then be owned by The Council to run, going forward. Suitable handover should be provided by the supplier to ensure that BAU teams can operate the process and The Council's Digital and IT Team can support going forward from a technical perspective.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-051304
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/055417-2025
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Below threshold - open competition
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72212920 - Office automation software development services
Notice Value(s)
- Tender Value
- £100,000 £100K-£500K
- Lots Value
- £100,000 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- £40,108 Under £100K
Notice Dates
- Publication Date
- 10 Sep 20255 months ago
- Submission Deadline
- 16 Jun 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 21 Aug 20256 months ago
- Contract Period
- 31 Aug 2025 - 31 Mar 2027 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NORTHUMBERLAND COUNTY COUNCIL
- Contact Name
- Mrs Teresa Skelly
- Contact Email
- teresa.skelly@northumberland.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- MORPETH
- Postcode
- NE61 2EF
- Post Town
- Newcastle upon Tyne
- Country
- England
-
- Major Region (ITL 1)
- TLC North East (England)
- Basic Region (ITL 2)
- TLC4 Northumberland, Durham and Tyne & Wear
- Small Region (ITL 3)
- TLC42 Northumberland
- Delivery Location
- TLC2 Northumberland, and Tyne and Wear
-
- Local Authority
- Northumberland
- Electoral Ward
- Morpeth Kirkhill
- Westminster Constituency
- North Northumberland
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/055417-2025
10th September 2025 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/021234-2025
14th May 2025 - Tender notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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