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Care and Support at Home Framework

Bournemouth, Christchurch and Poole Council

This public procurement record has 4 releases in its history.

Award

13 Aug 2026 at 13:02

UK6 - Contract Award Notice
Tender

12 Feb 2026 at 11:57

UK4 - Tender Notice
Planning

05 Nov 2025 at 19:35

UK2 - Preliminary Market Engagement Notice
Planning

14 May 2025 at 14:35

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Bournemouth, Christchurch and Poole Council has commissioned health and social care services across the Bournemouth, Christchurch and Poole conurbation. Lot 1 is an outcomes-focused Care and Support at Home framework for adults aged 18 and over whose needs can be met through flexible, person-centred homecare, including people with long-term conditions, learning disabilities or autism, and mental health needs that do not require highly specialist or complex intervention. Lot 2 covers a Waking Night Assessment Service for people returning home after hospital admission caused by long-term health conditions or acute incidents, providing short-term, assessment-led night care. The framework is intended to move away from time-and-task care towards support based on people’s strengths, aspirations, safety and connection. It is classified as health and social work services.

The procurement is complete and was awarded on 12 August 2026 using an open competitive flexible procedure. Evaluation comprised compliance checks, quality assessment and price submission. Lot 1 was awarded to 50 suppliers for a framework, including Metro Homecare, Flow Healthcare, Magnus Care, Agincare UK, Care South and other providers. Its awarded value is £212,949,800 gross. The contract runs from 1 October 2026 to 30 September 2031, with extensions available to 30 September 2033. Lot 2, Waking Night Assessment Service, was awarded to Agincare UK Limited for £452,600 gross. Its contract runs from 1 October 2026 to 30 September 2028, with extensions available to 30 September 2030. Quality carried 90% of the evaluation and price 10%.

This award demonstrates substantial, continuing demand from BCP Council for regulated homecare delivered close to the people receiving it. A credible future supplier will need an outcomes-focused, person-centred operating model rather than a purely time-and-task service, with the ability to support adults across long-term conditions, learning disabilities or autism, and mental health needs without relying on highly specialist interventions. Suppliers should be able to provide safe, flexible care in homes across the BCP area and manage individual packages and framework call-offs. For the waking-night requirement, relevant capability includes short-term, assessment-led night support after hospital discharge and effective transition planning. A CQC-registered office in or within five miles of the BCP conurbation, a Good-or-better CQC rating, and a registered manager are central credibility requirements.

How relevant is this notice?

Notice Information

Notice Title

Care and Support at Home Framework

Notice Description

Bournemouth, Christchurch and Poole Council (BCP Council) is seeking providers to join the new Outcomes-Focused Framework for Care and Support at Home, designed to transform the way care is delivered across our communities. This updated approach places people, their strengths, and aspirations at the heart of everything we do. BCP Council Adult Social Care's (ASC) vision is to support people to live fulfilling lives, in ways they choose, and in environments where they feel safe and connected The Care and Support at Home Framework is committed to a progressive approach that will embed outcomes focus throughout the duration of this contract. This means moving away from the traditional 'time and task' model of care towards a model that is person-centred, flexible, and empowering. The Framework is designed to provide comprehensive support for all adults aged 18 years and over within the BCP Council conurbation, whose needs can be met through Care and Support at Home services, and do not require highly specialist or complex interventions. The Care and Support at Home Framework also includes a Waking Night Assessment Service as an additional Lot within this tender opportunity. The Waking Night Assessment Service is specifically commissioned to support people who have had an admission to hospital due to long-term health conditions or acute incidents, and who require short-term, assessment driven night care to enable a safe, effective, and timely transition back to their home environment. Contract Duration as follows: Lot 1 - Care and Support at Home Framework will be 5 years with the option to extend for a further 2 years (5+1+1). Lot 2 - Waking Night Assessment Service will be 2 years with the option to extend for a further 2 years (2+1+1).

Lot Information

Care and Support at Home Framework

Renewal: Options to extend are subject to satisfactory performance throughout the life of the contract and the council's confirmation of funding availability (budget).

Waking Night Assessment Service

Renewal: Options to extend are subject to satisfactory performance throughout the life of the contract and the Council's confirmation of funding availability (budget).

Planning Information

Market Engagement Event - Care and Support at Home Bournemouth, Christchurch, and Poole (BCP) Council is pleased to invite providers to a virtual Market Engagement Event taking place on Friday 28 November 2025, 10:00am-12:00 via Microsoft Teams. The purpose of the session is to outline our commissioning intentions for the upcoming Care and Support at Home framework contract. This session is open to all providers with an interest in delivering Care and Support at Home services across the BCP area to include Long Term Conditions, Learning Disabilities/and or Autism and Mental Health individuals that do not require specialist or complex Care and Support. This session will provide insight into BCP Council's future vision for the service, and will explore how this work connects with key themes such as the Three Conversations Model that is being implemented within front-line Adult Social Care teams within BCP. The future framework aims to enhance outcomes for individuals receiving care and their support networks through an improved, strengths based person-centred approach to delivery. This aligns with BCP Council's broader ambition to help all residents live fulfilling lives, maximising opportunity for all. The Care and Support at Home tender opportunity is anticipated to be published via Supplying the South West in Early 2026. To register your attendance for the Market Engagement Event, please contact Gemma Brooks, Strategic Commissioning Manager for Homecare and Reablement, by email at gemma.brooks@bcpcouncil.gov.uk by midday on Wednesday 26 November 2025. Please include your full name, email address, and Organisation name. Please note: participation or non-participation in this market engagement event will not affect any organisation's eligibility in future procurement processes. The event is intended solely to inform and engage with the market, and attendance does not confer any competitive advantage.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-051343
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/077233-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£214,194,450 £100M-£1B
Lots Value
£214,194,450 £100M-£1B
Awards Value
£213,402,400 £100M-£1B
Contracts Value
Not specified

Notice Dates

Publication Date
13 Aug 20261 weeks ago
Submission Deadline
23 Mar 2026Expired
Future Notice Date
7 Jan 2026Expired
Award Date
12 Aug 20262 weeks ago
Contract Period
1 Oct 2026 - 30 Sep 2028 2-3 years
Recurrence
2033-10-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Bournemouth, Christchurch and Poole Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BOURNEMOUTH
Postcode
BH2 6DY
Postcode Area
Bournemouth
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK63 Bournemouth, Christchurch and Poole
Delivery Location
TLK24 Bournemouth, Christchurch and Poole
Local Authority
Bournemouth, Christchurch and Poole
Electoral Ward
Bournemouth Central
Westminster Constituency
Bournemouth West

Supplier Information

Number of Suppliers
52
Supplier Names

ABACUS CARE SOLUTIONS LTD

ABICARE SERVICES LIMITED

ADADA LTD.

ADONAI CARE SERVICES LTD

ADRIEL CARE LIMITED

AGINCARE UK LIMITED

ALL CARE (GB) LIMITED

ALTOGETHER CARE - CONTRACT MANAGEMENT LTD

ANCO CARE SERVICES LIMITED

APEX PRIME CARE LTD

BESPOKE CARE SERVICES EAST DORSET LTD

BOURNEMOUTH RAINBOW LTD

BRIGHT LONDON CARE LIMITED

CANDLELIGHT HOMECARE SERVICES LIMITED

CARE DYNAMICS LIMITED

CARE SOUTH

CAREPOINT SERVICES LIMITED

CARINGSMART LTD

CHRISTCHURCH CARE LIMITED

CINOX HEALTHCARE LTD

CLEAR PATHWAY CARE LTD

EDITH HEALTHCARE LIMITED

ELEANOR NURSING AND SOCIAL CARE LIMITED

EMJ QUALITY HOMECARE (DORSET) LTD

FAIRHOPE LTD

FLOW HEALTHCARE. LTD

GREEN LANES PROJECTS LIMITED

HALLCARE SOUTH LIMITED

HOLISTIC CARE 4U LTD

HORIZON HOMECARE (SOUTHERN) LTD

IMPRESSIONS CARE SOLUTIONS LIMITED

IVY HOMECARE LIMITED

KLASS CARE LIMITED

LIBERTY PRIVATE CARE LTD

LIFECOME CARE LIMITED

M C CARE SOLUTIONS LTD

MAGNUS CARE LTD

METRO HOMECARE LTD

MOREPOWER LIMITED

Mrs Lynn Georgina Hart T/A Aucklands Care

POTENSIAL LIMITED

PRIORY CARE SERVICES LTD

REDJACKET SPECIALIST CARE LTD

SAGE CARE LIMITED

SHAUNA HEALTH CARE SERVICE SOLUTIONS LIMITED

SWANTON CARE & COMMUNITY LIMITED

TENDA HANDS HOMECARE LTD

TENDER CARE SERVICES LIMITED

THE PINES HOMECARE LTD

TRIPLE CARE HEALTHCARE SERVICES LIMITED

WORK EXPERIENCE LIMITED

Wisteria Care

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

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