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SBC0425 Soft Facilities Management Contract - Corporate Estate Provision of Cleaning and Physical Security Services

Stevenage Borough Council

This public procurement record has 4 releases in its history.

Award

27 Jul 2026 at 17:52

UK6 - Contract Award Notice
TenderUpdate

13 Aug 2025 at 11:09

UK4 - Tender Notice
Tender

12 Aug 2025 at 17:23

UK4 - Tender Notice
Planning

08 Apr 2025 at 14:54

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Stevenage Borough Council procured a single soft facilities management service for its corporate estate in Stevenage. The scope covers planned and reactive cleaning across approximately ten council-managed sites, including offices, a bus interchange and a museum. It also includes end-user consumables and hygiene-bin services, with additional properties receiving the hygiene-bin service only. Physical security is required at Daneshill House during normal weekday working hours and at the indoor market at weekends, with potential ad hoc cleaning and security services. The procurement is primarily for cleaning and sanitation services, with facilities management and security services also included. The work is delivered across the borough of Stevenage. The requirement is managed as one integrated contract rather than separate lots, with the lead supplier responsible for the complete service.

The procurement has reached the award stage. SBFM Ltd was selected on 23 July 2026 for a contract valued at £2,000,000 excluding VAT (£2,400,000 including VAT). The awarded contract period is 1 September 2026 to 31 August 2029, with an option to extend by up to two further 12-month periods, to a maximum end date of 31 August 2031. The council used a selective competitive flexible procedure under the Procurement Act 2023, with a pre-selection questionnaire followed by tendering. Evaluation was based on price (50%), quality (40%) and social value (10%). Five final-stage bids were received. A standstill period was scheduled to end on 6 August 2026, with contract signature scheduled for 7 August 2026. Sites may be added or removed if the corporate estate changes.

This outcome indicates demand for an integrated cleaning-led facilities management supplier able to combine routine and reactive cleaning with consumables, hygiene-bin services and physical security. A credible future competitor would need a minimum annual turnover of £800,000 and demonstrable experience delivering comparable services in size, scope and complexity; public sector experience is helpful but not essential. The lead contractor must deliver the cleaning element directly, although subcontracting other elements is permitted. Security provision requires Security Industry Authority accreditation for the supplier and relevant staff or subcontractors. The requirement is suitable for small and medium-sized enterprises and voluntary, community or social enterprises, but the single-contract structure favours a supplier with sufficient operational capacity to coordinate multiple sites, manage a complete service and respond to ad hoc requirements.

How relevant is this notice?

Notice Information

Notice Title

SBC0425 Soft Facilities Management Contract - Corporate Estate Provision of Cleaning and Physical Security Services

Notice Description

Stevenage Borough Council is seeking suitable Suppliers to tender for a Soft Facilities Management Contract for the provision of Cleaning and Physical Security Services for its Corporate Estate. It also includes the provision of 'end-user' consumables and 'Hygiene' bin Services. This procurement is for the tendering of a contract which will include provision for a range of planned and reactive cleaning services for approximately ten corporately managed sites within the Borough. The exact nature and location of each property will be outlined in the Site-Specific details document (which is contained in the draft ITT pack issued for information with this PSQ). The properties range from offices, a bus interchange centre through to a museum. There are some additional properties which are included for the 'hygiene' bin service only. Two of the main sites have a requirement for physical security services, Daneshill House on Monday - Friday normal working hours and for the indoor market at weekends only. There is a potential ad hoc service requirement on both service areas. There is a mandatory minimum annual turnover requirement of PS800,000 for this contract. Suppliers must have experience of delivering similar services in contracts of comparable size, scope, and complexity. Public sector experience is desirable but not essential. The requirement is for is a single contract only without 'lots' for the purposes of streamlined management and resourcing for the Council. Sub-contracting is permitted however a single lead contractor is responsible for the delivery of the contract in its entirety. Due to the ratio of cleaning being the core service, the lead contractor is required to directly deliver the cleaning element. Security Industry Council accreditation is mandatory for the Supplier and their staff (or sub-contractor). Suppliers wishing to take part in this project are invited to "express interest" which will give access to the full procurement documents in the e-tendering system. You must complete and submit a Pre Selection Questionnaire (PSQ) by the deadline on the portal https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home Any questions relating to this tender must be made via correspondence on the website, in accordance with the procurement documents and can be addressed to the main contact as shown in the details above. Please allow sufficient time to make your return as late returns will not be permitted by the system.

Lot Information

Lot LOT-0001

Renewal: the option to extend up to a further 2 years (through two 12-month increments)

Planning Information

Stevenage Borough Council invite suitable companies that provide Soft Facilities Management Services to attend an engagement session at Stevenage Borough Council, Ingelheim Lounge on the 1st floor, Daneshill House, Danestrete, Stevenage, SG1 1HN on Tuesday 29th April. The event will run from 10:00 a.m. to 13:00 p.m. A market engagement presentation pack will be available for you to download, and this outlines the details of the opportunity, services required, and the social value and procurement process. Members of the Council’s Facilities Management, Procurement, and Social Value teams will be in attendance to discuss the details of the opportunity, services required and the procurement process. Please note that the market engagement session will not be via a presentation. The session will be via a “drop in” session where attendees will have the opportunity to ask questions on a one-to-one basis. Dependant on market interest you may be allocated a specific time slot to “drop in.” Organisations wishing to attend the market engagement session are requested to register their interest via the correspondence function on the portal by 12pm Wednesday 23rd April 2025. Please ensure you include the names and job titles of the attendees (max of 2 attendees per company) and a contact telephone number and email address. The Council will then issue a confirmation. Bidders will not be able to join the session if they have not had a confirmation from the Council. Organisations must ensure that access to the system is available to their representatives dealing with the contract and that this contact is updated as and when required. The Council will not be liable for the lack of delegated access within the organisation and will not directly send any documentation or communication regarding the opportunity, as this shall only be exclusively available through the portal. Organisations are responsible for allowing sufficient time to submit their interest. The Council accepts no liability whatsoever for tenders that are not submitted due to internet connectivity issues, transmission delays or errors.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-051514
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/070966-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

39 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products

79 - Business services: law, marketing, consulting, recruitment, printing and security

90 - Sewage, refuse, cleaning and environmental services

CPV Codes

39830000 - Cleaning products

79710000 - Security services

79713000 - Guard services

79993100 - Facilities management services

90900000 - Cleaning and sanitation services

90910000 - Cleaning services

Notice Value(s)

Tender Value
£2,000,000 £1M-£10M
Lots Value
£2,000,000 £1M-£10M
Awards Value
£2,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
27 Jul 20261 months ago
Submission Deadline
1 Sep 2025Expired
Future Notice Date
27 May 2025Expired
Award Date
23 Jul 20261 months ago
Contract Period
1 Sep 2026 - 31 Aug 2029 3-4 years
Recurrence
2030-04-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Stevenage Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STEVENAGE
Postcode
SG1 1HN
Postcode Area
Stevenage
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
TLH23 Hertfordshire CC
Local Authority
Stevenage
Electoral Ward
Old Town
Westminster Constituency
Stevenage

Supplier Information

Number of Suppliers
1
Supplier Name

SBFM Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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