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Telecoms Network and Infrastructure Framework

Procurement for Housing

This public procurement record has 4 releases in its history.

Award

04 Feb 2026 at 09:34

UK6 - Contract Award Notice
Tender

22 Sep 2025 at 16:49

UK4 - Tender Notice
Planning

22 Aug 2025 at 09:07

UK2 - Preliminary Market Engagement Notice
Planning

16 May 2025 at 08:49

UK1 - Pipeline Notice
Summary of the contracting process

The public procurement process led by Procurement for Housing (PfH) has concluded the award stage of its Telecoms Network and Infrastructure Framework, focusing on providing telecommunications and associated services to enhance digital connectivity across the UK. Located in Birchwood, Warrington, PfH delivers procurement solutions for the social housing sector through a detailed framework agreement that includes services like cloud-based solutions, unified communications, mobile communications, and Internet of Things (IoT) technologies. This open procedure covers England, Wales, Scotland, and Northern Ireland, with contracts scheduled to commence from 23 February 2026, following a standstill period ending on 13 February 2026.

This tender presents significant growth opportunities for businesses in the telecommunications industry, particularly for small and medium enterprises (SMEs), given PfH's dedication to engaging a diverse supplier base. With lots addressing network infrastructure, unified communications, mobile and 5G solutions, and digital inclusion, companies specialising in IT services, network management, and digital infrastructure are well-positioned to benefit. The framework's scope allows for tailoring to specific member needs, enabling participants to broaden their service offerings and penetrate the public sector market effectively. Businesses that can deliver high-quality, innovative solutions to enhance connectivity and service delivery in social housing and public sectors will find this tender advantageous.

How relevant is this notice?

Notice Information

Notice Title

Telecoms Network and Infrastructure Framework

Notice Description

Established in 2004, Procurement for Housing (PfH) is a national procurement consortium dedicated to the social housing sector and supported by the National Housing Federation (NHF), Chartered Institute of Housing (CIH) and HouseMark. Collectively our Members manage more than 90% of UK' social housing stock, with PfH helping them to achieve efficiency savings using a wide range of services including framework agreements, dynamic purchasing systems, spend analyses, strategy reviews, consolidated billing and comprehensive reporting. PfH is a contracting authority under section 2 of the Procurement Act 2023 and a centralised procurement authority under section 1(4) of that Act. Please refer to www.pfh.co.uk for additional information. PfH is administered by Inprova Limited and is headquartered in the North West of England with over 20 years of expertise and experience offering a complete procurement solutions package across outsourcing, technology and consultancy. By integrating procurement services and technology, Inprova operates as a delivery partner, supporting business performance improvement for the public sector. PfH is establishing a Framework Agreement for Telecommunications and Associated Services. The framework will provide services and associated products relating to networking and security including cloud-based solutions, voice solutions, unified communications, mobile communications and total communications, in addition to providing solution to support digital inclusion and solutions utilising the Internet of Things technologies. The Framework will be divided into lots which will be set out in the Tender Notice.

Lot Information

Lot 1 - Network Infrastructure, Services, Hardware & Cybersecurity

This lot covers the design, deployment, and management of core network infrastructure, including full-fibre, leased lines, WAN/LAN solutions, and associated hardware. It supports secure, high-performance connectivity across estates, enabling digital transformation and future-proofing member networks. Services include installation, maintenance, and optimisation, with options for managed network services and hardware procurement. Associated products and services may be tailored to meet specific member needs, supporting the effective delivery of the lot's offerings. The provisions of this lots are available throughout the entirety of England, Wales, Scotland and Northern Ireland.

Renewal: The Framework Agreement will be let for 3 years, with an optional extension of a further 12 months.

Lot 2a - Unified Communications & Collaboration (Licence based)

This lot provides integrated communication solutions to support hybrid working, customer engagement, and internal collaboration across housing and public sector organisations nationwide. All products and services are licence-based, enabling flexible access and scalable deployment. Offerings include cloud telephony (VoIP, SIP Trunking, Hosted PBX), collaboration platforms (Microsoft Teams, Zoom, Webex, Slack), and unified messaging tools (voicemail-to-email, SMS gateways, internal chat). These services are designed to enhance connectivity across remote and office-based teams, with support for softphones, mobile apps, and video conferencing hardware. Associated products and services may be tailored to meet specific member needs, supporting the effective delivery of the lot's offerings. The provisions of this lots are available throughout the entirety of England, Wales, Scotland and Northern Ireland.

Renewal: The Framework Agreement will be let for 3 years, with an optional extension of a further 12 months.

Lot 2b - Unified Communications & Collaboration (Pay-as- you-go)

This lot offers flexible, integrated communication solutions designed to support hybrid working, customer service, and internal collaboration across housing and public sector organisations. Delivered on a pay-as-you-go basis, members can scale usage according to demand and budget. Services include cloud telephony (VoIP, SIP Trunking, Hosted PBX), collaboration platforms (Microsoft Teams, Zoom, Webex, Slack), and unified messaging tools such as voicemail-to-email, SMS gateways, and internal chat. Hybrid work enablement is supported through softphones, mobile apps, and video conferencing hardware, ensuring seamless connectivity across remote and office-based teams. To enhance service delivery, this lot also includes intelligent contact centre solutions with omnichannel support, CRM integration, CCaaS platforms, AI call routing, sentiment analysis, and workforce management tools. AI is selectively integrated to improve analytics, automate meeting tasks, and optimise contact centre performance without adding complexity. Analytics and reporting tools provide valuable insights into communication usage and quality. Associated products and services may be tailored to meet specific member needs, supporting the effective delivery of the lot's offerings. Associated products and services may be tailored to meet specific member needs, supporting the effective delivery of the lot's offerings. The provisions of this lots are available throughout the entirety of England, Wales, Scotland and Northern Ireland.

Renewal: The Framework Agreement will be let for 3 years, with an optional extension of a further 12 months.

Lot 3 - SmartConnect - Mobile, 5G & Hardware Solutions

This lot provides mobile connectivity and infrastructure to support workforce mobility, smart estate management, and real-time data processing across housing and public sector organisations. It includes flexible mobile voice and data plans (4G/5G SIMs, pooled and unlimited data), a wide range of supported devices (smartphones, tablets, rugged hardware), and centralised mobile device management (MDM) with AI-based health monitoring. These services enable organisations to stay connected on the move and deploy smart devices across estates, enhancing operational efficiency and responsiveness. Advanced technologies such as private 5G networks and edge computing are also included, offering high-performance wireless coverage for campuses and faster local data processing. AI is selectively applied to optimise network performance, support intelligent decision-making, and enhance analytics. Associated products and services may be tailored to meet specific member requirements, ensuring the effective delivery of the lot's offerings. This Framework will also cover associated goods and services and will be available for use across England, Wales, Scotland, and Northern Ireland.

Renewal: The Framework Agreement will be let for 3 years, with an optional extension of a further 12 months.

Lot 4 - Digital Inclusion, Wi-Fi & IOT Solutions

This lot is designed to bridge the digital divide by delivering inclusive, affordable digital services to residents in social housing and underserved communities across the UK. It supports access to connectivity, devices, and digital skills through community Wi-Fi, affordable broadband (including social tariffs and voucher schemes), and device access programmes such as loan schemes and refurbished equipment distribution. Digital skills training is also included, with AI-personalised learning paths to support individual progress. These services are delivered in partnership with councils, charities, and social enterprises to maximise social value and community impact. Enhanced with IoT connectivity, this lot enables smarter, safer environments through applications such as environmental monitoring and assisted living. It includes low-power, wide-area connectivity (NB-IoT, LTE-M), scalable SIM provisioning, and AI-based anomaly detection for real-time device management. AI is also used to optimise Wi-Fi performance, personalise learning, and measure impact through sentiment analysis and inclusion KPIs. Associated products and services may be tailored to meet specific member needs, ensuring the effective delivery of the lot's offerings. This Framework will be available for use across England, Wales, Scotland, and Northern Ireland.

Renewal: The Framework Agreement will be let for 3 years, with an optional extension of a further 12 months.

Planning Information

As part of our commitment to transparency, we are undertaking a market engagement exercise and publishing a Prior Market Engagement (PME) notice to gauge supplier interest and gather insight into potential solutions for our forthcoming Inclusive Telecommunications Framework. This framework will serve permissible users across the public sector. The purpose of this exercise is to: Ensure the scope of the framework is comprehensive and inclusive of appropriate solutions. Understand market capabilities and capacity to meet the needs of public sector customers. Mitigate risks by testing assumptions and refining requirements before the procurement process. Ensure the framework offers value and is viable for both customers and the supply chain. Feedback from this engagement will help shape the final framework specification, ensuring it is aligned with customer needs, commercially sustainable, and supportive of a diverse and competitive supplier base.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-051536
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/009769-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Dynamic, Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

03 - Agricultural, farming, fishing, forestry and related products

30 - Office and computing machinery, equipment and supplies except furniture and software packages

31 - Electrical machinery, apparatus, equipment and consumables; lighting

32 - Radio, television, communication, telecommunication and related equipment

45 - Construction work

48 - Software package and information systems

50 - Repair and maintenance services

51 - Installation services (except software)

64 - Postal and telecommunications services

71 - Architectural, construction, engineering and inspection services

72 - IT services: consulting, software development, Internet and support

73 - Research and development services and related consultancy services

75 - Administration, defence and social security services

80 - Education and training services

98 - Other community, social and personal services

CPV Codes

03000000 - Agricultural, farming, fishing, forestry and related products

30000000 - Office and computing machinery, equipment and supplies except furniture and software packages

30200000 - Computer equipment and supplies

31000000 - Electrical machinery, apparatus, equipment and consumables; lighting

32000000 - Radio, television, communication, telecommunication and related equipment

45000000 - Construction work

45310000 - Electrical installation work

45314000 - Installation of telecommunications equipment

48000000 - Software package and information systems

50000000 - Repair and maintenance services

50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

50310000 - Maintenance and repair of office machinery

51000000 - Installation services (except software)

51300000 - Installation services of communications equipment

64000000 - Postal and telecommunications services

71000000 - Architectural, construction, engineering and inspection services

71316000 - Telecommunication consultancy services

72000000 - IT services: consulting, software development, Internet and support

73000000 - Research and development services and related consultancy services

73400000 - Research and Development services on security and defence materials

75000000 - Administration, defence and social security services

80000000 - Education and training services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£82,500,000 £10M-£100M
Lots Value
£59,000,000 £10M-£100M
Awards Value
£37,000,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
4 Feb 20266 months ago
Submission Deadline
3 Nov 2025Expired
Future Notice Date
22 Sep 2025Expired
Award Date
30 Jan 20266 months ago
Contract Period
23 Feb 2026 - 22 Feb 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Procurement for Housing
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRCHWOOD, WARRINGTON
Postcode
WA2 0YL
Postcode Area
Warrington
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD61 Warrington
Delivery Location
Not specified
Local Authority
Warrington
Electoral Ward
Poulton North
Westminster Constituency
Warrington North

Supplier Information

Number of Suppliers
14
Supplier Names

Abzorb Group Ltd

Avoira Ltd

Britannic Technologies

Central Networks and Technologies Ltd

CloudClevr Ltd

Daisy Communications Limited

Database for Business Ltd

Exchange Communications Installations Limited

HybrIT Services Ltd

Incline-IT Limited

KESTRONICS Limited

MLL Telecom Ltd

Social Telecoms CIC

Southern Communications Corporate Solutions

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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