PfH Telecoms Network and Infrastructure Framework

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    "date": "2025-09-22T16:49:52+01:00",
    "ocid": "ocds-h6vhtk-051536",
    "initiationType": "tender",
    "planning": {
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            {
                "id": "022002-2025",
                "documentType": "plannedProcurementNotice",
                "noticeType": "UK1",
                "description": "Pipeline notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/022002-2025",
                "datePublished": "2025-05-16T08:49:02+01:00",
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                "id": "050703-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/050703-2025",
                "datePublished": "2025-08-22T09:07:59+01:00",
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        "milestones": [
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                "id": "engagement",
                "type": "engagement",
                "description": "As part of our commitment to transparency, we are undertaking a market engagement exercise and publishing a Prior Market Engagement (PME) notice to gauge supplier interest and gather insight into potential solutions for our forthcoming Inclusive Telecommunications Framework. This framework will serve permissible users across the public sector. The purpose of this exercise is to: Ensure the scope of the framework is comprehensive and inclusive of appropriate solutions. Understand market capabilities and capacity to meet the needs of public sector customers. Mitigate risks by testing assumptions and refining requirements before the procurement process. Ensure the framework offers value and is viable for both customers and the supply chain. Feedback from this engagement will help shape the final framework specification, ensuring it is aligned with customer needs, commercially sustainable, and supportive of a diverse and competitive supplier base.",
                "dueDate": "2025-09-15T23:59:59+01:00",
                "status": "scheduled"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-COH-07662661",
            "name": "Procurement for Housing",
            "identifier": {
                "scheme": "GB-COH",
                "id": "07662661"
            },
            "address": {
                "streetAddress": "2 Olympic Way",
                "locality": "Birchwood, Warrington",
                "postalCode": "WA2 0YL",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKD61"
            },
            "contactPoint": {
                "name": "Central Procurement Team",
                "email": "supportservices@pfh.co.uk"
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            }
        },
        {
            "id": "GB-PPON-PRLY-9676-WPTJ",
            "name": "Procurement for Housing",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PRLY-9676-WPTJ"
            },
            "address": {
                "streetAddress": "2 Olympic Way",
                "locality": "Birchwood, Warrington",
                "postalCode": "WA2 0YL",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKD61"
            },
            "contactPoint": {
                "name": "Stephanie Johnston",
                "email": "sjohnston@pfh.co.uk"
            },
            "roles": [
                "buyer"
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            "details": {
                "url": "http://www.procurementforhousing.co.uk",
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    "buyer": {
        "id": "GB-PPON-PRLY-9676-WPTJ",
        "name": "Procurement for Housing"
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    "tender": {
        "id": "SK0925ITF",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "PfH Telecoms Network and Infrastructure Framework",
        "description": "Established in 2004, Procurement for Housing (PfH) is a national procurement consortium dedicated to the social housing sector and supported by the National Housing Federation (NHF), Chartered Institute of Housing (CIH) and HouseMark. Collectively our Members manage more than 90% of UK' social housing stock, with PfH helping them to achieve efficiency savings using a wide range of services including framework agreements, dynamic purchasing systems, spend analyses, strategy reviews, consolidated billing and comprehensive reporting. PfH is a contracting authority under section 2 of the Procurement Act 2023 and a centralised procurement authority under section 1(4) of that Act. Please refer to www.pfh.co.uk for additional information. PfH is administered by Inprova Limited and is headquartered in the North West of England with over 20 years of expertise and experience offering a complete procurement solutions package across outsourcing, technology and consultancy. By integrating procurement services and technology, Inprova operates as a delivery partner, supporting business performance improvement for the public sector. PfH intends to establish a Framework Agreement for Telecommunications and Associated Services. The framework will provide services and associated products relating to networking and security including cloud-based solutions, voice solutions, unified communications, mobile communications and total communications, in addition to providing solution to support digital inclusion and solutions utilising the Internet of Things technologies. The Framework will be divided into lots which will be set out in the Tender Notice.",
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                        "description": "Software package and information systems"
                    },
                    {
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                        "description": "IT services: consulting, software development, Internet and support"
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                    {
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                        "description": "Research and Development services on security and defence materials"
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                "id": "2a",
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                        "scheme": "CPV",
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                        "scheme": "CPV",
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                        "scheme": "CPV",
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                    {
                        "scheme": "CPV",
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                    },
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                        "scheme": "CPV",
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                        "scheme": "CPV",
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                        "description": "Other community, social and personal services"
                    },
                    {
                        "scheme": "CPV",
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                        "description": "Administration, defence and social security services"
                    },
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                        "scheme": "CPV",
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                        "description": "Computer equipment and supplies"
                    },
                    {
                        "scheme": "CPV",
                        "id": "31000000",
                        "description": "Electrical machinery, apparatus, equipment and consumables; lighting"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "4"
            }
        ],
        "value": {
            "amountGross": 99000000,
            "amount": 82500000,
            "currency": "GBP"
        },
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "techniques": {
            "hasFrameworkAgreement": true,
            "frameworkAgreement": {
                "method": "withAndWithoutReopeningCompetition",
                "type": "open",
                "buyerCategories": "This Framework Agreement may be used by all current members of PfH at the time of the FTS notice and those contracting authorities that become a member of PfH during the period of the Framework Agreement. This includes all contracting authorities across England, Wales, Scotland and Northern Ireland listed on the following page of the PfH website: http://procurementforhousing.co.uk/permissible-users/ This includes registered providers of social housing; registered social landlords; the Northern Ireland Housing Executive; public authorities; local authorities; ALMOs; central government departments; schools, colleges, universities and other education establishments; hospital trusts, ambulance services and other NHS organisations and services; fire and rescue, police and other emergency services; passenger transport services; charities and other third sector organisations and any wholly owned subsidiaries of the above organisations. See paragraph 1.3.5 of Document 1 of the tender pack.",
                "description": "The purpose of this Framework Agreement is to provide a compliant and flexible route to market for members of PfH across England, Wales, Scotland, and Northern Ireland, as well as other public bodies permitted to use the Framework Agreement, who require services within the scope of Telecoms Network and Infrastructure. Once awarded, PfH members and eligible users will be able to place call-off contracts directly with successful framework suppliers. * The Direct Award Process may be used where criteria required under PA23 are satisfied. * Or where the Customer prefers, the Competitive Selection Process as permitted under PA23 is followed. * For Below Threshold Contracts, these conditions are not mandatory. The Customer may choose to apply them or instead select the most suitable process based on an objective assessment of which approach best delivers value for money in line with their requirements. Each PfH member will enter into a direct contractual relationship with the appointed supplier for their call-off contract. Call-off contract durations are expected to range from an expected minimum of 12 months up to a maximum of four years or may be project-specific. PfH members are free to determine the most appropriate contract length to meet their requirements. Framework pricing will be available as an indication of what is anticipated under the framework and bespoke pricing will be provided as determined by the member's requirements. Suppliers are advised that they are eligible to submit bids for all Lots under this Framework Agreement. There are no restrictions on the number of Lots a supplier may apply for."
            }
        },
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            {
                "id": "1",
                "suitability": {
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                "status": "active",
                "title": "Lot 1 - Network Infrastructure, Services, Hardware & Cybersecurity",
                "description": "This lot covers the design, deployment, and management of core network infrastructure, including full-fibre, leased lines, WAN/LAN solutions, and associated hardware. It supports secure, high-performance connectivity across estates, enabling digital transformation and future-proofing member networks. Services include installation, maintenance, and optimisation, with options for managed network services and hardware procurement. Associated products and services may be tailored to meet specific member needs, supporting the effective delivery of the lot's offerings. The provisions of this lots are available throughout the entirety of England, Wales, Scotland and Northern Ireland.",
                "value": {
                    "amountGross": 12000000,
                    "amount": 10000000,
                    "currency": "GBP"
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                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The Framework Agreement will be let for 3 years, with an optional extension of a further 12 months."
                }
            },
            {
                "id": "2a",
                "title": "Lot 2a - Unified Communications & Collaboration (Licence based)",
                "description": "This lot provides integrated communication solutions to support hybrid working, customer engagement, and internal collaboration across housing and public sector organisations nationwide. All products and services are licence-based, enabling flexible access and scalable deployment. Offerings include cloud telephony (VoIP, SIP Trunking, Hosted PBX), collaboration platforms (Microsoft Teams, Zoom, Webex, Slack), and unified messaging tools (voicemail-to-email, SMS gateways, internal chat). These services are designed to enhance connectivity across remote and office-based teams, with support for softphones, mobile apps, and video conferencing hardware. Associated products and services may be tailored to meet specific member needs, supporting the effective delivery of the lot's offerings. The provisions of this lots are available throughout the entirety of England, Wales, Scotland and Northern Ireland.",
                "status": "active",
                "value": {
                    "amountGross": 14400000,
                    "amount": 12000000,
                    "currency": "GBP"
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                                    "number": 60,
                                    "weight": "percentageExact"
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                            "name": "Lot 2a - Unified Communications & Collaboration (Licence based)",
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                "suitability": {
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                    "endDate": "2029-02-05T23:59:59+00:00",
                    "maxExtentDate": "2030-02-05T23:59:59+00:00"
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                "hasRenewal": true,
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                    "description": "The Framework Agreement will be let for 3 years, with an optional extension of a further 12 months."
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            },
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                "id": "2b",
                "title": "Lot 2b - Unified Communications & Collaboration (Pay-as- you-go)",
                "description": "This lot offers flexible, integrated communication solutions designed to support hybrid working, customer service, and internal collaboration across housing and public sector organisations. Delivered on a pay-as-you-go basis, members can scale usage according to demand and budget. Services include cloud telephony (VoIP, SIP Trunking, Hosted PBX), collaboration platforms (Microsoft Teams, Zoom, Webex, Slack), and unified messaging tools such as voicemail-to-email, SMS gateways, and internal chat. Hybrid work enablement is supported through softphones, mobile apps, and video conferencing hardware, ensuring seamless connectivity across remote and office-based teams. To enhance service delivery, this lot also includes intelligent contact centre solutions with omnichannel support, CRM integration, CCaaS platforms, AI call routing, sentiment analysis, and workforce management tools. AI is selectively integrated to improve analytics, automate meeting tasks, and optimise contact centre performance without adding complexity. Analytics and reporting tools provide valuable insights into communication usage and quality. Associated products and services may be tailored to meet specific member needs, supporting the effective delivery of the lot's offerings. Associated products and services may be tailored to meet specific member needs, supporting the effective delivery of the lot's offerings. The provisions of this lots are available throughout the entirety of England, Wales, Scotland and Northern Ireland.",
                "status": "active",
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                    "amountGross": 14400000,
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                    "currency": "GBP"
                },
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                            "name": "Lot 2b - Unified Communications & Collaboration (Pay-as- you-go)",
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                    "maxExtentDate": "2030-02-05T23:59:59+00:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The Framework Agreement will be let for 3 years, with an optional extension of a further 12 months."
                }
            },
            {
                "id": "3",
                "title": "Lot 3 - SmartConnect - Mobile, 5G & Hardware Solutions",
                "description": "This lot provides mobile connectivity and infrastructure to support workforce mobility, smart estate management, and real-time data processing across housing and public sector organisations. It includes flexible mobile voice and data plans (4G/5G SIMs, pooled and unlimited data), a wide range of supported devices (smartphones, tablets, rugged hardware), and centralised mobile device management (MDM) with AI-based health monitoring. These services enable organisations to stay connected on the move and deploy smart devices across estates, enhancing operational efficiency and responsiveness. Advanced technologies such as private 5G networks and edge computing are also included, offering high-performance wireless coverage for campuses and faster local data processing. AI is selectively applied to optimise network performance, support intelligent decision-making, and enhance analytics. Associated products and services may be tailored to meet specific member requirements, ensuring the effective delivery of the lot's offerings. This Framework will also cover associated goods and services and will be available for use across England, Wales, Scotland, and Northern Ireland.",
                "status": "active",
                "value": {
                    "amountGross": 12000000,
                    "amount": 10000000,
                    "currency": "GBP"
                },
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                            "name": "Lot 3 - SmartConnect - Mobile, 5G & Hardware Solutions",
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                            "name": "Lot 3 - SmartConnect - Mobile, 5G & Hardware Solutions",
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                    "maxExtentDate": "2030-02-05T23:59:59+00:00"
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                "hasRenewal": true,
                "renewal": {
                    "description": "The Framework Agreement will be let for 3 years, with an optional extension of a further 12 months."
                }
            },
            {
                "id": "4",
                "title": "Lot 4 - Digital Inclusion, Wi-Fi & IOT Solutions",
                "description": "This lot is designed to bridge the digital divide by delivering inclusive, affordable digital services to residents in social housing and underserved communities across the UK. It supports access to connectivity, devices, and digital skills through community Wi-Fi, affordable broadband (including social tariffs and voucher schemes), and device access programmes such as loan schemes and refurbished equipment distribution. Digital skills training is also included, with AI-personalised learning paths to support individual progress. These services are delivered in partnership with councils, charities, and social enterprises to maximise social value and community impact. Enhanced with IoT connectivity, this lot enables smarter, safer environments through applications such as environmental monitoring and assisted living. It includes low-power, wide-area connectivity (NB-IoT, LTE-M), scalable SIM provisioning, and AI-based anomaly detection for real-time device management. AI is also used to optimise Wi-Fi performance, personalise learning, and measure impact through sentiment analysis and inclusion KPIs. Associated products and services may be tailored to meet specific member needs, ensuring the effective delivery of the lot's offerings. This Framework will be available for use across England, Wales, Scotland, and Northern Ireland.",
                "status": "active",
                "value": {
                    "amountGross": 18000000,
                    "amount": 15000000,
                    "currency": "GBP"
                },
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                            "name": "Lot 4 - Digital Inclusion, Wi-Fi & IoT Solutions",
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                    "maxExtentDate": "2030-02-05T23:59:59+00:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The Framework Agreement will be let for 3 years, with an optional extension of a further 12 months."
                }
            }
        ],
        "communication": {
            "futureNoticeDate": "2025-09-22T23:59:59+01:00"
        },
        "status": "active",
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "submissionMethodDetails": "https://www.mytenders.co.uk/",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2025-11-03T12:00:00+00:00"
        },
        "enquiryPeriod": {
            "endDate": "2025-10-20T12:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2026-01-16T23:59:59+00:00"
        },
        "documents": [
            {
                "id": "L-1",
                "documentType": "biddingDocuments",
                "description": "Document 1 - PA23 - ITT - PfH Telecoms Framework",
                "url": "https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613528"
            },
            {
                "id": "L-2",
                "documentType": "biddingDocuments",
                "description": "Document 2 - PA23 - Instructions to Tenderers",
                "url": "https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613530"
            },
            {
                "id": "L-3",
                "documentType": "biddingDocuments",
                "description": "Document 3 - PA23 - Evaluation Criteria",
                "url": "https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613532"
            },
            {
                "id": "L-4",
                "documentType": "biddingDocuments",
                "description": "Document 4 - PA23-Framework Scope and Requirements",
                "url": "https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613533"
            },
            {
                "id": "L-5",
                "documentType": "biddingDocuments",
                "description": "Document 5A - Procurement Specific Questionnaire (PSQ)",
                "url": "https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613536"
            },
            {
                "id": "L-6",
                "documentType": "biddingDocuments",
                "description": "Document 5B - PSQ Scoring Methodology",
                "url": "https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613538"
            },
            {
                "id": "L-7",
                "documentType": "biddingDocuments",
                "description": "Document 6A - ITT Template - Final",
                "url": "https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613540"
            },
            {
                "id": "L-9",
                "documentType": "biddingDocuments",
                "description": "Document 6B - ITT Scoring Methodology & Note",
                "url": "https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613548"
            },
            {
                "id": "L-17",
                "documentType": "biddingDocuments",
                "description": "Document 7- Pricing Schedule",
                "url": "https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613549"
            },
            {
                "id": "L-18",
                "documentType": "biddingDocuments",
                "description": "Document 8 - Framework Agreement-Template",
                "url": "https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613550"
            },
            {
                "id": "L-19",
                "documentType": "biddingDocuments",
                "description": "Document 9- Call Off Contract and Conditions - Template.",
                "url": "https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613552"
            },
            {
                "id": "L-20",
                "documentType": "biddingDocuments",
                "description": "Document 10 - Tender Certificates.",
                "url": "https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613555"
            },
            {
                "id": "L-21",
                "documentType": "biddingDocuments",
                "description": "Document 11- Quantum Gen 2 form Template.",
                "url": "https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613557"
            },
            {
                "id": "L-22",
                "documentType": "biddingDocuments",
                "description": "Document 12 - Tender Submission Checklist",
                "url": "https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613560"
            },
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "058667-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/058667-2025",
                "datePublished": "2025-09-22T16:49:52+01:00",
                "format": "text/html"
            }
        ]
    },
    "language": "en"
}