Notice Information
Notice Title
IT Managed Services
Notice Description
GPhC intend to award a contract for the provision a hybrid Azure Managed Service in support of its business operations and create sustainable relationships that meet the following strategic sourcing objectives: * Performance Optimisation - Enable improvements to service delivery and customer experience both for internal and external customers, allowing better management of cost, risk and results. * Agility / Speed - Implement an agile, responsive and scalable partnership with the organisation addressing their rapidly changing needs, lowering complexity and improving global delivery capabilities. * Improved Relationship Management - Achieve clear and proactive account management with the flexibility of services to support future business requirements. * Cost Control & Reduction - Effectively manage services to provide transparency with clear cost control with flexibility in consumption of services to allow funding of future IT requirements. * Innovation - Partner with an MSP that will bring technology leadership in IT services and assist GPhC with becoming "faster followers;" enabling the adoption of better practices and solutions to improve business outcomes. * Risk & Accountability - Proactively identify issues and themes that may have an impact on GPhC's business operations and service. * Plan of approach detailing the solution, delivery and effort to cover the services requirements to include but not limited to - in no particular order: 1. Infrastructure & Hosting 2. Desktop Management 3.Mobile device Management 4.Infrastructure Monitoring 5.Security 6.Disaster Recovery 7.Service Transition. 8.Service Management as per ITIL processes 9.Service Levels & Service Credits 10.Governance 11.Technical Account Management 12.Release & Configuration Management 13.Resource Skillsets & Coverage
Lot Information
Lot GPhC105
Renewal: The initial contract will have a discretionary option of a 2 year extension in 12-months consecutive order. Secondly, the GPhC reserves the right to carry out subsequent procurement (towards the end of the initial 5-year contract duration) of this service by DIRECT AWARD. This is in accordance to schedule 5 (8) of the PA2023 and section 95.
Planning Information
The Preliminary Market Engagement has been concluded, the purpose and outcomes of the exercise are detailed below: Intended Purpose: 1.Assess Market Capability: Verify eXceeding's knowledge of supplier landscape in alignment with GPhC's specific technical and regulatory requirements. 2.Target Suitable Suppliers Efficiently: Rather than using an open advertisement (deemed unnecessary due to market saturation), eXceeding used its existing market knowledge and expertise to engage directly with known specialist suppliers that matched GPhC's needs. 3.Inform Procurement Strategy: To gather insight into: •Preferred cost models. •Migration timelines and methodologies. •Potential contractual concerns. •Market expectations about collaboration and due diligence before contract award. •Any other barriers to participation or wider concerns around scope and approach 4.Ensure Competitive Fairness and Transparency: To maintain equal access and prevent conflict of interest, all suppliers were provided with the same baseline information and signed declarations of interests. Final Outcomes 1.Market Alignment Confirmed: All engaged suppliers demonstrated strong alignment with GPhC's needs-particularly in Azure expertise, healthcare/public sector experience, and ability to provide UK-based support. 2.Market Confidence Validated: All participating suppliers expressed an intention to bid, showing no significant concerns. This indicates strong market interest and capacity to meet GPhC's needs. 3.Insight into Market Conditions and Preferences: Pricing Models: Preferences varied (e.g., fixed fee, per-user, per-device). Transition Times: Suppliers were generally comfortable with the timelines; some could even transition faster. Legal Considerations: Suppliers would need to review GPhC's contract terms legally, potentially causing small delays but no major blockers. 4.Contract Value vs. Supplier Scale: For most suppliers, the contract would be significant and strategic. Even for the largest supplier, it remains a notable opportunity. 5.Risks Identified Early: A minor concern about needing further engagement to understand service peaks/troughs and historical performance. Importance of clarifying whether the incumbent is also the CSP and license owner, as this impacts transition complexity. 6.Procurement Readiness Enhanced: GPhC now has a clear view (from a wide spectrum of suppliers) on whether our service requirements are realistic and explicit. These findings have been incorporated into the ITT.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-051709
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/012497-2026
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- UK6 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Competitive flexible procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72212730 - Security software development services
72253000 - Helpdesk and support services
72514000 - Computer facilities management services
72600000 - Computer support and consultancy services
72700000 - Computer network services
Notice Value(s)
- Tender Value
- £3,333,333 £1M-£10M
- Lots Value
- £3,333,333 £1M-£10M
- Awards Value
- £1,517,832 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 11 Feb 20261 weeks ago
- Submission Deadline
- 17 Jul 2025Expired
- Future Notice Date
- 24 Jun 2025Expired
- Award Date
- 26 Jan 20264 weeks ago
- Contract Period
- 2 Mar 2026 - 1 Mar 2029 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Pending
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- GENERAL PHARMACEUTICAL COUNCIL
- Contact Name
- Rene Kiliaan
- Contact Email
- procurement@pharmacyregulation.org
- Contact Phone
- 0203 713 7878
Buyer Location
- Locality
- LONDON
- Postcode
- E14 4QJ
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI42 Tower Hamlets
- Delivery Location
- TLI London
-
- Local Authority
- Tower Hamlets
- Electoral Ward
- Canary Wharf
- Westminster Constituency
- Poplar and Limehouse
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/012497-2026
11th February 2026 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/040028-2025
15th July 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/035703-2025
27th June 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/025586-2025
23rd May 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/025568-2025
23rd May 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/022674-2025
19th May 2025 - Preliminary market engagement notice on Find a Tender
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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"features": "TRANSPARENCY GPhC have appointed IT procurement consultancy firm and subject matter experts (eXceeding Limited) to leverage their significant experience and expertise to support us as follow: To identify a small number of known suppliers that fit the high-level scope and size of opportunity to conduct preliminary market engagement including our incumbent providers. Detail of the market engagement conducted, and the conclusions drawn from this can be found on Find a Tender website (Notice identifier: 2025/S 000-025586) https://www.find-tender.service.gov.uk/Notice/025586-2025?origin=Dashboard. To collaborate with our internal Procurement and IT team to produce the Condition of Participation and ITT documentation. To assist in the assessment of the Procurement Specific Questionnaire (PSQ) and selection of the final shortlisted suppliers under the oversight of and in conjunction with the GPhC panel of subject matter experts. To provide support (if required) in contract negotiation with successful bidder and in the on-boarding of the new provider. Exceeding Limited will remain a partner for the duration of the procurement process. PROCEDURE This competitive flexible procedure for this tender exercise will be conducted in three (3) stages. STAGE 1: Invitation to Participate 4.1 Stage 1 commences with the issuing of a Tender Notice published on the Central Digital Platform transmitted via Delta our eSourcing platform -https://www.delta-esourcing.com/ . Tender documents will be available on our Delta e Sourcing portal using the access code set out in the front page of this document - VEXQSU9344 4.2 Once the tender deadline has passed, GPhC will also undertake a review of the core supplier information (as defined in the Procurement Regulations 2024) held on the Central Digital Platform (the Supplier to provide a sharing code or download of the PDF details as part of the tender response). 4.3 A check on the compliance with the Conditions of Participation is conducted at this stage, conditions are available in Annex 2. A supplier which does not satisfy the Conditions of Participation will not be invited to participate in stage 2 of this procurement exercise. 4.4 In addition, the GPhC will consider whether any Supplier or connected persons within its corporate group, associated persons relied on to meet the conditions of participation, or proposed sub-contractors are excluded or excludable Suppliers. Save where the Supplier or an associated person is on the Debarment List. Before the GPhC determines that a Supplier is an excluded or excludable Supplier, it will provide the Supplier reasonable opportunity to make representations and provide evidence as is proportionate in the circumstances. If the Supplier is an excluded or excludable Supplier only by virtue of an associated person or proposed sub-contractor, the GPhC will notify the Supplier of its intention to exclude the Supplier and provide the Supplier with reasonable opportunity to replace the associated person or sub-contractor. If as a consequence of this process, the GPhC excludes the Supplier from participating in the Procurement or is aware of an associated person or sub-contract having been replaced, it will give notice of this fact within 30 days of its decision to the Procurement Review Unit (PRU). 4.5 Responses to the Conditions of Participation will be assessed in accordance with Annex 2 and Annex 3. 4.6 Stage 1 includes a procurement specific questionnaire (PSQ) at Annex 3 which all Suppliers are required to complete and return in accordance with the Procurement Timetable and instructions within this document. Please refer to the evaluation criteria in Annex 3 scoring methodology on how we intend to evaluate this stage. Note there is a wordcount for the PSQ. 4.7 The assessment of a) the information held in the Central Digital Platform, b) the Conditions of Participation and C) the PSQ; altogether these responses will help us identify the top 5 highest ranked Suppliers to be invited to participate in Stage 2. 4.8 The conclusion of Stage 1 will complete with Suppliers being notified in writing of whether they have been successfully shortlisted to participate in Stage 2. Suppliers not invited to Stage 2 will be formally notified that they have not been shortlisted. 4.9 Suppliers should note that the GPhC reserves the right to re-assess any response to the PSQ, in light of any new relevant information that comes to the GPhC's attention. Ongoing compliance with the Conditions of Participation will be a condition of entry into any contract with a Supplier pursuant to this procurement. Please refer to the 'Supplier eligibility' provisions in Annex 2 Conditions of Participation and Annex 3: PSQ. STAGE 2: Invitation to Submit a Tender 4.10 Stage 2 will commence with the issuing of a letter inviting Suppliers that have been successfully shortlisted to participate in stage 2, and they will be invited to submit their tenders. 4.11 Any further information that is necessary for Suppliers to submit a tender will be made available to Suppliers at this stage of the procurement. 4.12 Tenders must be submitted in accordance with the Procurement timetable and instructions set out in this document and any additional information provided. Assessment of the Supplier's quality submission and the Supplier's quality score will be calculated in accordance with the evaluation criteria set out in table in 4.33. Post Tender Clarifications 4.13 Shortlisted Tenderers will be invited to attend a Clarification Presentation. The purpose of this presentation is to allow GPhC to seek clarification on elements of the Tender that may require further explanation in order to ensure accurate understanding of the Tenderer's submission. 4.14 The Clarification Presentation is not an opportunity for Tenderers to introduce new information, modify their bid, or address any matters not already included in their submitted Tender. No new award criteria will be introduced, and no additional scores will be awarded as a direct result of the presentation. The presentation will be used solely to validate and clarify the understanding of information already provided in the written Tender. 4.15 Participation in the Clarification Presentation is mandatory for those Tenderers invited, and failure to attend will result in disqualification from the tender process. STAGE 3: Preferred Supplier Stage 4.22 The highest scoring Supplier will be invited to engage in further discussions with the GPhC as part of a preferred supplier stage. This stage will be used to finalise the draft Contract terms and conditions, in accordance with the limitations set out in the Act. It is expected that the following matters will be discussed as part of this stage, noting that the GPhC reserves the right to amend this list as required: Clarification of contractual terms and schedules; - Confirmation and refinement of deliverables, service levels, and implementation plans as already described in the Tenderer's submission; - Final alignment of legal and commercial terms, including allocation of risk, provided this does not introduce any material change to the submitted bid; - Rectification of minor errors or ambiguities in the draft contract documentation. 4.23 No changes will be permitted to the award criteria, nor will the preferred Supplier be allowed to improve, revise, or supplement its bid in a manner that could affect the evaluation outcome. 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"format": "text/html"
}
],
"contractTerms": {
"financialTerms": "GPhC is committed to ensuring that our suppliers are paid within 30days of receiving a valid invoice. Invoices shall be submitted on arrears basis following satisfactory completion and receipt of all work as determined by GPhC, and must contain: - the Contract Reference - a description of the work undertaken with date completed, including the name/department for whom the work was undertaken. - any additional expenses where applicable (fully itemised) and where these have been approved in advance (in writing) by GPhC. - all invoices should be sent to GPHC.Finance@pharmacyregulation.org"
}
},
"language": "en",
"bids": {
"statistics": [
{
"id": "1",
"measure": "bids",
"value": 3,
"relatedLot": "GPhC105"
},
{
"id": "2",
"measure": "finalStageBids",
"value": 3,
"relatedLot": "GPhC105"
},
{
"id": "3",
"measure": "smeFinalStageBids",
"value": 0,
"relatedLot": "GPhC105"
},
{
"id": "4",
"measure": "vcseFinalStageBids",
"value": 0,
"relatedLot": "GPhC105"
}
]
},
"awards": [
{
"id": "1",
"title": "IT Managed Services",
"status": "pending",
"date": "2026-01-26T00:00:00Z",
"value": {
"amountGross": 1517832,
"currency": "GBP"
},
"mainProcurementCategory": "services",
"aboveThreshold": true,
"suppliers": [
{
"id": "GB-PPON-PVNT-4551-BLHL",
"name": "OneAdvanced IT Services Limited"
}
],
"items": [
{
"id": "GPhC105",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "72212730",
"description": "Security software development services"
},
{
"scheme": "CPV",
"id": "72253000",
"description": "Helpdesk and support services"
},
{
"scheme": "CPV",
"id": "72514000",
"description": "Computer facilities management services"
},
{
"scheme": "CPV",
"id": "72600000",
"description": "Computer support and consultancy services"
},
{
"scheme": "CPV",
"id": "72700000",
"description": "Computer network services"
}
],
"deliveryAddresses": [
{
"region": "UKC",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKD",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKE",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKF",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKG",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKH",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKI",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKJ",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKK",
"country": "GB",
"countryName": "United Kingdom"
}
],
"relatedLot": "GPhC105"
}
],
"standstillPeriod": {
"endDate": "2026-02-20T23:59:59+00:00"
},
"contractPeriod": {
"startDate": "2026-03-02T00:00:00Z",
"endDate": "2029-03-01T23:59:59Z",
"maxExtentDate": "2031-03-01T23:59:59Z"
},
"hasRenewal": true,
"renewal": {
"description": "The contract initial term is for 3 years with the option to extend for a further 2 years (12months consecutively) (3+1+1)."
},
"hasOptions": true,
"options": {
"description": "The Authority reserves the right, during the term of this Agreement, to request and procure additional goods and/or services from the Supplier where such requirements fall within the scope of this Agreement. Any additional purchases shall be subject to prior written approval by the Authority and shall be provided in accordance with the pricing, rates, service standards, and contractual provisions set out in this Agreement, unless otherwise agreed in writing by both Parties. This provision does not oblige the Authority to place any minimum level of orders, nor does it restrict the Authority's right to undertake separate procurement procedures where required to comply with applicable public-sector procurement legislation, regulatory obligations, or internal governance processes.\""
},
"relatedLots": [
"GPhC105"
],
"documents": [
{
"id": "012497-2026",
"documentType": "awardNotice",
"noticeType": "UK6",
"description": "Contract award notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/012497-2026",
"datePublished": "2026-02-11T14:57:36Z",
"format": "text/html"
}
],
"assessmentSummariesDateSent": "2026-02-11T00:00:00Z",
"milestones": [
{
"id": "1",
"type": "futureSignatureDate",
"dueDate": "2026-02-26T23:59:59Z",
"status": "scheduled"
}
]
}
]
}