Tender

DVLA Merchant Acquirer

DRIVER AND VEHICLE LICENSING AGENCY

This public procurement record has 3 releases in its history.

Tender

24 Dec 2025 at 11:11

Planning

24 Jul 2025 at 11:17

Planning

20 May 2025 at 12:44

Summary of the contracting process

The Driver and Vehicle Licensing Agency (DVLA), located on Longview Road, Morriston, United Kingdom, is currently seeking to procure a Merchant Acquirer service under the tender ID CRN/25/14. This procurement is aimed at supporting the DVLA's secure processing, authorisation, and settlement of credit and debit card transactions, across various channels including online and telephony. The procurement process has reached the Tender stage, with an open procedure under the Procurement Act 2023, guiding the tender submissions. Key dates include the tender submission deadline on 13th February 2026 and an award period ending 8th May 2026. The contract, valued at £170 million, will run for five years with the possibility of a two-year extension. The industry category primarily involves banking and financial transaction processing services.

This procurement presents a significant opportunity for businesses in the financial services industry, specifically those experienced in providing merchant acquirer services and payment processing solutions. Companies capable of integrating with existing payment gateways, ensuring compliance with PCI DSS standards, and handling cardholder-not-present transactions will find this contract highly fitting. Successful bidders will be involved in a range of DVLA services, including Electronic Vehicle Licensing and personalised registrations, offering substantial growth potential through long-term engagement and service provision to a major public authority. Businesses offering scalable and flexible payment solutions stand a strong chance to benefit from this collaboration.

How relevant is this notice?

Notice Information

Notice Title

DVLA Merchant Acquirer

Notice Description

DVLA requires a Merchant Acquirer (MA) service to support the secure processing, authorisation, settlement and reporting of credit and debit card transactions across DVLA's online, telephony and automated payment channels. The service must support cardholder-not-present transactions, comply with PCI DSS standards, integrate with DVLA's Payment Gateway, and provide the required management information, reconciliation and chargeback handling. The contract will support DVLA services including Electronic Vehicle Licensing (EVL), personalised registrations, driver licensing, tachograph services and other payment-reliant transactions. No volumes are guaranteed and projected volumes are indicative only. The contract will be let for 5 years with an option to extend for up to 2 additional years (5+2). The procurement is being conducted via the Open Procedure under the Procurement Act 2023.

Lot Information

Lot 1

Renewal: One extension period: up to 24 months (2 years) Maximum total contract length: 7 years (5 + 2)

Planning Information

Purpose The purpose of this notice is to support the Driver and Vehicle Licensing Agency (DVLA) in early market engagement ahead of a potential procurement. This engagement is intended as a fact-finding exercise only. Routes to market are still being considered and may be subject to change. This notice is issued in accordance with the Procurement Act 2023 for the purposes of preliminary market engagement. This notice does not formally commence a procurement process. What’s Happening Now DVLA will host a webinar on 13th August 2025, from 13:00 to 15:00, to present a slide pack and facilitate a Q&A session about the service. Before attending, participants are required to complete a questionnaire to support the fact-finding exercise. To register your interest and receive the questionnaire, please email cai.vickery@dvla.gov.uk by 6th August 2025. Include your organisation name and the names, job titles, and email addresses of those wishing to attend. Please note: any information you provide will be treated as background information only and shall not constitute any offer or commitment by either party.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0518c4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/086099-2025
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services


CPV Codes

66110000 - Banking services

66172000 - Financial transaction processing and clearing-house services

Notice Value(s)

Tender Value
£170,000,000 £100M-£1B
Lots Value
£170,000,000 £100M-£1B
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Dec 20255 days ago
Submission Deadline
13 Feb 20262 months to go
Future Notice Date
26 Nov 2025Expired
Award Date
Not specified
Contract Period
31 May 2027 - 31 May 2032 Over 5 years
Recurrence
2031-03-03

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DRIVER AND VEHICLE LICENSING AGENCY
Contact Name
Not specified
Contact Email
sourcetopay.helpdesk@dvla.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
MORRISTON
Postcode
SA6 7JL
Post Town
Swansea
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
Not specified

Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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