Notice Information
-
Notice Title
Future Debt Solution
-
Notice Description
DWP is procuring a Supplier to facilitate the development of a Debt Management System to meet DWP requirements using a current off the shelf platform to manage the recovery of debt and other monies owed to the Government. The work will include the Design, Configuration, Testing, support to Migration from the existing platform and Post Go Live Support. The Scope of the Service is to include: * Software as a Service (SaaS) Debt management solution to meet DWP functional and non-functional requirements * User friendly modern debt collection and management capabilities * Flexible and business user configurable * Hosted in the UK with 99.9% Availability * Scalable to meet projected growth in accounts and users * Innovative future roadmap * Implementation of a SaaS debt management solution * Design and configuration * Integration to DWP architecture * Migration of data from current solution * Testing and assurance * Training and knowledge transfer * Supplier project management * BAU support for a SaaS debt management solution * Service desk * System maintenance * Performance monitoring * Change management support The geographical scope of the Future Debt Solution will be for Great Britain and Northern Ireland. The Procurement process will consist of 5 stages detailed below with estimated dates: * Stage 1 Request to Participate (RTP)- by early December 2025 * Stage 2 Invitation to Clarification (ITC) - February 2026 * Stage 3 Clarification Phase - late March to May 2026 * Stage 4 Best and Final Offer (BAFO) - early June 2026 * Stage 5 Evaluation and Moderation - June to July 2026 Conditions of Participation will be set out in the Tender Notice and bids will be assessed based on legal, financial capacity and technical ability. DWP strongly advise that potential suppliers review the Conditions of Participation and the fundamental requirements carefully before compiling a full bid as failure to meet these requirements may result in your bid being excluded. Tender Documents will be obtained via DWP's e-procurement system. DWP is moving to a new e-procurement system (Atamis) on the 5th of September 2025, for source to contract activities. This procurement will be managed via the Atamis system. DWP will not be conducting any further Market Engagement in respect of this procurement, as DWP has recently conducted Market Engagement in respect of the services to be included in this procurement. This was completed and detailed in the previous notice above. Any Conditions of Participation that DWP require will be added to the Tender Notice.
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Lot Information
Lot 1
Renewal: It is deemed the extensions will be granted in increments of up to 12 months to satisfy the further 36 months extension, should DWP decide to extend the contract.
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Planning Information
DWP have previously undertaken informal market engagement with a small select group of suppliers to explore the core Debt Management Systems capabilities in the market, this exercise helped the department consider what capabilities are standard in the market to ensure effective competition in a fair and transparent manner. In August 2024 DWP undertook initial early market engagement and in February/March 2025 undertook a “deeper dive” into the debt management system market to assess market level capability further and to determine whether and with what level of confidence the COTS market could meet DWPs needs. DWP used the Market Assessment to determine: 1) the Market’s ability to meet DWPs Functional Requirements 2) the Market’s ability to meet DWPs Non-Functional Requirements 3) the Market’s ability to deliver key Business Scenarios representative of DWPs more complex Functional Requirements 4) Indicative Delivery Timescales to deliver a solution that meets DWP’s needs, with an understanding of the risks, assumptions and dependencies surrounding these timescales 5) Supplier Delivery Costs which may be incurred in delivering a COTS solution and Operating Costs over the contract term Participating suppliers were sent two Information Requests which outlined Functional and Non-Functional Requirements and gave details of seven Business Scenarios which represented DWPs more complex functional requirements. Suppliers were asked to respond to the Information Requests and demonstrate in a Workshop how they would deliver the Business Scenarios as well as responding to questions on their delivery plans and timescales. Based on the Market Assessment DWP has concluded that the market for COTS debt management systems could meet its requirements. 1. Functional Requirements: we have a high degree of confidence that the market can meet DWPs Functional Requirements. 2. Non-Functional Requirements: we have a high degree of confidence that the market can meet DWPs Non-Functional Requirements. 3. Business Scenarios: A level of confidence that the Market could deliver DWP’s complex customer journeys. 4. Delivery Timescales: A level of confidence that DWP’s requirements could be met within 18 -24 months. DWP specific requirements are still evolving, and we will share our high-level requirements at a further virtual Supplier briefing which will take place on Wednesday 11th June 2025. Suppliers may register their interest in attending until 12:00hrs Thursday 5th June 2025. To receive the invitation to this event suppliers will need to contact stephen.wardle@DWP.gov.uk by 5th June 2025 when an NDA will be provided to be signed to gain access to the Event. NDAs will be required to be signed by yourselves by 12:00 on 10th June 2025.
Notice Details
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Notice Details
- Open Contracting ID
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ocds-h6vhtk-051b05
- Publication Source
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Find A Tender Service
- Latest Notice
- Current Stage
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Planning
- All Stages
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Planning
- Notice Type
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UK3 - Planned Procurement Notice
- Procurement Type
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Standard
- Procurement Category
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Services
- Procurement Method
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Selective
- Procurement Method Details
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Competitive flexible procedure
- Tender Suitability
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SME, VCSE
- Awardee Scale
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Not specified
-
Common Procurement Vocabulary (CPV)
- CPV Divisions
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48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
- CPV Codes
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48100000 - Industry specific software package
48442000 - Financial systems software package
72212440 - Financial analysis and accounting software development services
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Notice Value(s)
- Tender Value
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£66,500,000 £10M-£100M
- Lots Value
-
£66,500,000 £10M-£100M
- Awards Value
-
Not specified
- Contracts Value
-
Not specified
-
Notice Dates
- Publication Date
-
9 Sep 20254 weeks ago
- Submission Deadline
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Not specified
- Future Notice Date
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9 Dec 20253 months to go
- Award Date
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Not specified
- Contract Period
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6 Jan 2027 - 5 Jan 2035 Over 5 years
- Recurrence
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Not specified
-
Notice Status
- Tender Status
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Planned
- Lots Status
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Planned
- Awards Status
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Not Specified
- Contracts Status
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Not Specified
Buyer & Supplier
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Contracting Authority (Buyer)
- Main Buyer
- Additional Buyers
- Contact Name
-
Not specified
- Contact Email
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cd.digitalchannels@dwp.gov.uk
- Contact Phone
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Not specified
- Locality
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LONDON
- Postcode
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SW1H 9NA
- Post Town
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South West London
- Country
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England
- Major Region (ITL 1)
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TLI London
- Basic Region (ITL 2)
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TLI3 Inner London - West
- Small Region (ITL 3)
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TLI35 Westminster and City of London
- Delivery Location
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Not specified
- Local Authority
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Westminster
- Electoral Ward
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St James's
- Westminster Constituency
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Cities of London and Westminster
Buyer Location
Further Information
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Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/055087-2025
9th September 2025 - Planned procurement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/053438-2025
3rd September 2025 - Planned procurement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/029508-2025
3rd June 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/029329-2025
2nd June 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/023986-2025
21st May 2025 - Preliminary market engagement notice on Find a Tender
-
-
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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