Workflow Automation and Business Process Integration Platform

THE UNIVERSITY OF BIRMINGHAM

There is 1 contract in this contracting process.

Summary of the contracting process

The University of Birmingham is undertaking a direct award procurement process for a Workflow Automation and Business Process Integration Platform, specifically renewing its subscription with ServiceNow. This contract, identified as FRAM0543-25, falls under the industry category of IT services, covering consulting, software development, internet, and support. The buyer is the University of Birmingham, a renowned public authority located in Birmingham, United Kingdom. The award was completed on 22 May 2025, with a contract period scheduled from 1 August 2025 to 30 July 2028. The procurement method was direct due to the unique capabilities and extensive integration of the ServiceNow platform across the university's operations since 2011. The total contract value amounts to £2,475,267.37, with key stages such as the award pending status and signature date due by 1 July 2025.

This procurement presents significant business growth opportunities primarily for IT service providers and tech companies specialising in enterprise management software and support services. As the sole supplier, ServiceNow UK Limited stands to benefit from continued engagement with the university, maintaining its strategic partnership and expanding its influence within the United Kingdom. Businesses capable of offering similar solutions or complementary services may look for opportunities to collaborate or provide auxiliary services that enhance the existing platform, benefiting from potential subsequent procurement needs as the university seeks further technological advancements and efficiencies. The existing relationship underscores the importance of reliability, unique service offerings, and strategic alignment when competing for such contracts.

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Award, Contract

Workflow Automation and Business Process Integration Platform

THE UNIVERSITY OF BIRMINGHAM

Contract Timeline

Publication Date

22nd May 2025 08:41:35 AM
Contract Summary

The University of Birmingham has been using the ServiceNow platform since 2011, with the technology now profoundly integrated across the university's operations used by IT, HR, Finance, Legal and a multitude of other areas of the University for various request fulfilments and issue troubleshooting. The platform supports multiple business-critical functions through core modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and Human Resource Service Delivery (HRSD), as well as several bespoke custom applications developed to meet specific organisational needs. This renewal will ensure continuity of services, access to support and updates, and the ability to scale and optimise usage based on future requirements. Given the University of Birmingham's long-standing investment in and integration with the ServiceNow platform, renewing the ServiceNow subscription is crucial to maintaining operational efficiency and supporting ongoing digital transformation initiatives.
Contract Details

Open Contracting ID

ocds-h6vhtk-051c9e

Publication Source

Find a Tender Service

Procurement Stage

Award, Contract

Procurement Method

Direct

Procurement Method Details

Direct Award

Procurement Category

N/A

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

CPV Division(s)
Awarding Authority

THE UNIVERSITY OF BIRMINGHAM

Buyer Name

Buyer Email

procurement@bham.ac.uk

Buyer Phone

Buyer Address

Edgbaston

Birmingham

B15 2TT

United Kingdom
Awarded Supplier(s)

Supplier Name(s)

SERVICENOW UK LIMITED

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Workflow Automation and Business Process Integration Platform

THE UNIVERSITY OF BIRMINGHAM

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)