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Provision of an Income Management System & Associated Services

Leicester City Council

This public procurement record has 5 releases in its history.

TenderCancellation

16 Apr 2026 at 13:58

UK12 - Procurement Termination Notice
TenderUpdate

06 Mar 2026 at 17:09

UK4 - Tender Notice
Tender

13 Feb 2026 at 16:39

UK4 - Tender Notice
Planning

27 Jan 2026 at 14:51

UK1 - Pipeline Notice
Planning

22 May 2025 at 15:46

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Leicester City Council recently commenced a tendering process for the provision of an Income Management System and Associated Services, originally anticipated to streamline payment and management software solutions. Despite a thorough tender evaluation, the procurement process was cancelled on 16 April 2026 due to submissions not meeting the mandatory requirements and budget constraints. This tender falls under the industry category of 'Software package and information systems' with an estimated value of £5,600,000. The procurement method was open, and Leicester was the designated region for delivery. Initially, the tender involved engaging suppliers capable of providing a cloud-hosted service in line with LCC's ICT policies. Although the current contract was planned for installation starting February 2027, unexpected planning amendments have altered timelines, with Leicester City Council reevaluating a direct award strategy.

This procurement offers substantial opportunities for businesses specialising in cloud-hosted software solutions, particularly SMEs and social enterprises, given the Council's emphasis on quality and pricing criteria. Companies with a strong background in integrating multiple payment channels and systems, and those capable of delivering high-performance cloud solutions, will find scope in submitting competitive tenders. This tender process also signals prospective long-term engagements for capable suppliers, with options to extend contracts beyond the initial two-year period, subject to performance. Businesses adept in cloud computing and payment management systems are encouraged to monitor developments for direct award opportunities or future tender openings, as Leicester City Council revisits contract awarding strategies.

How relevant is this notice?

Notice Information

Notice Title

Provision of an Income Management System & Associated Services

Notice Description

Leicester City Council (LCC) needs to replace its payment and income management software as the current contract expires in 2027. The system takes customer balances from various host systems and facilitates payments through a variety of channels. Transactional data is fed back to the host systems in addition to the main accounting system, currently Unit4 Business World. The current IMS software is cloud-hosted, and it is an LCC ICT policy to remain with a cloud-hosted solution. On-premises solutions will not be considered at this time. The Council wishes to appoint a single provider to enter into contract to supply, install and maintain the system for an initial term of two (2) years, with the option to extend the maintenance contract for a further two (2), plus two (2), plus two (2) + two (2) year(s) under the same terms and conditions. Extensions will be subject to satisfactory performance by the successful provider. As demonstrated during the Pre-Market Engagement exercise, there are suppliers capable of delivering all required services without the need for lotting. It is therefore anticipated that this approach will enable more streamlined integration and simplified contract management.

Lot Information

Lot 1

Renewal: The initial term is 2 years with the option to extend for 2+2+2+2 years

Planning Information

Please note this is a Preliminary Market Engagement, it is not a formal invitation to tender. Suppliers must complete a questionnaire and submit the responses by 6th June 2025. To enhance our understanding of the solutions currently available in the market and in addition to the submitted questionnaire, we may invite suitable suppliers who meet the essential requirements identified in the PME document to deliver an overview presentation of their solution and its functionality. For more information regarding the process, you can access the PME document by following this link: https://procontract.due-north.com/Advert?advertId=14fb73d0-1a37-f011-8136-005056b64545

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-051ec3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/034724-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK12 - Procurement Termination Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£5,600,000 £1M-£10M
Lots Value
£5,600,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Apr 20264 months ago
Submission Deadline
20 Mar 2026Expired
Future Notice Date
13 Feb 2026Expired
Award Date
Not specified
Contract Period
1 Feb 2027 - 31 Jan 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Cancelled
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Leicester City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE1 1FZ
Postcode Area
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF21 Leicester
Delivery Location
Not specified
Local Authority
Leicester
Electoral Ward
Castle
Westminster Constituency
Leicester South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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