Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

2025-014 - Administration of the Ofgem Energy Industry Voluntary Redress Fund

Ofgem

This public procurement record has 6 releases in its history.

Award

30 Jun 2026 at 16:25

UK7 - Contract Details Notice
Award

21 Jan 2026 at 16:27

UK6 - Contract Award Notice
TenderUpdate

18 Sep 2025 at 11:37

UK4 - Tender Notice
Tender

21 Aug 2025 at 16:13

UK4 - Tender Notice
Planning

01 Jul 2025 at 14:48

UK1 - Pipeline Notice
Planning

23 May 2025 at 08:44

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

In a recent public procurement process, Ofgem, a sub-central government authority based in London, is overseeing the administration of the "Ofgem Energy Industry Voluntary Redress Fund". The contract, which involves the management and allocation of voluntary redress payments, was awarded to Energy Saving Trust Enterprises Limited on 30th June 2026. The procurement falls under the services category, specifically relating to financial, insurance, and business services. Conducted using an open procurement method, the process was marked by its transparency and competitiveness, with Energy Saving Trust Enterprises Limited tasked to integrate or establish a fit-for-purpose system managing the scheme, ensuring funds reach charitable and non-profit organisations that benefit British energy consumers. The contract period is set from 28th May 2026 to 27th August 2028, with potential renewal for up to four years in total, indicating a substantial commitment from Ofgem to secure efficient fund administration for upcoming years.

This tender presents significant business opportunities, particularly for large-scale service providers with expertise in financial management, system integration, and project evaluation within the energy sector. Companies that can offer innovative solutions for efficient fund allocation, possess profound insights into consumer needs, and demonstrate robust system integration capabilities are well-suited for this contract. The potential for a long-term engagement via the option for renewal further enhances the appeal, offering a reliable growth path for businesses capable of seamlessly aligning with Ofgem's dynamic guidance and ensuring value for money from redress funds. As such, enterprises that can deliver transparent, accountable, and impactful service provision will find this tender a promising prospect for expanding their footprint in the energy sector.

How relevant is this notice?

Notice Information

Notice Title

2025-014 - Administration of the Ofgem Energy Industry Voluntary Redress Fund

Notice Description

Ofgem seeks to appoint a Service Provider with expertise in allocating funds to various projects within primarily charitable/non-profit organisations, and who has a deep understanding of the needs of energy consumers across Great Britain. The Service Provider will manage voluntary redress payments made to the Energy Redress Scheme and will ensure that these funds deliver the greatest positive impacts for energy consumers. This requires efficient financial management and expert assessment of funding applications. The Service Provider must achieve the following outcomes: Efficient financial management of voluntary redress monies, including receiving funds from energy companies, ring-fencing them as appropriate, and awarding grants to suitable Redress Recipients. An adaptable and flexible approach to managing redress monies so as to ensure effective response to fluctuations in the amount of funds available, and possible changes to Ofgem's guidance on the allocation of redress funds. It is important to note that Ofgem reserve the right to amend this guidance, for instance to increase the numbers of organisations eligible to apply for funding. In the event of any changes, Ofgem will work closely with the Service Provider to ensure their smooth implementation before they take effect. Identifying and assessing potential redress recipients to maintain and build on the existing portfolio of reputable recipients with strong financial track records and projects that benefit energy consumers across Great Britain. The successful management of the process by which funds are awarded and paid to grantees, including application and assessment processes Effective management of the award of funds to worthwhile projects, including awards to fuel voucher projects with a minimum award of PS1 million per project. System Integration: the successful Service Provider must deliver either: a successful integration of existing systems supporting online applications, the database of eligible applicants, and the Energy Redress website; or a new, fit-for-purpose system that provides these services and is fully operational at the commencement of the contract. Using knowledge of the British energy sector and consumer needs (including vulnerable and future consumers) to allocate funding that delivers value for money and benefits in line with Ofgem's Guidance (which may change from time to time) on voluntary redress funds. Monitoring project delivery and providing regular updates to Ofgem. Evaluating the effectiveness of allocation awards. Providing monthly financial reports and other regular reports to Ofgem (quarterly and annual) on the impact of projects on energy consumers, ensuring funds deliver value for money and long-term benefits and assisting with enquiries related to all aspects of the operation of the fund, as and when they arise. Ensuring that there is transparency and accountability by maintaining a publicly available website dedicated to the energy redress fund, which will provide detail on funding rounds, the application process, all projects that have been awarded funds, and the annual evaluation reports. Maintain an ethos of continuous improvement that ensures the ongoing evaluation of scheme performance against objectives, review of processes and procedures and how they can be improved to support the objective of increasing the impact of the fund.

Lot Information

Lot 1

Renewal: Up to 24 months. Ofgem will also have the option to continue the contract for the successful Service Provider to provide run-off services for an additional 2 years to the initial period and, if relevant, the extended period.

Planning Information

The purpose of this notice is to give encourage potential suppliers advance information and to encourage participation to participate in the procurement process for this contract. To further encourage potential suppliers, on Thursday 12th June 2025 there will be the opportunity to speak to Ofgem if you have questions pursuant to this notice. If this date does not suit, alternative times can be provided on Thursday 19th, Tuesday 24th and Wednesday 25th June. These sessions will be individual sessions per supplier and will be allocated on a first come, first serviced basis. The sessions will be for approximately 45 minutes each. Invites to these sessions will be issued from w/c 26th May. Please contact procurement2@ofgem.gov.uk to arrange a time slot.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-051fdd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/061431-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

76 - Services related to the oil and gas industry

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

66000000 - Financial and insurance services

76000000 - Services related to the oil and gas industry

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£3,000,000 £1M-£10M
Lots Value
£3,000,000 £1M-£10M
Awards Value
£3,000,000 £1M-£10M
Contracts Value
£3,000,000 £1M-£10M

Notice Dates

Publication Date
30 Jun 20261 months ago
Submission Deadline
15 Oct 2025Expired
Future Notice Date
29 Jul 2025Expired
Award Date
21 Jan 20267 months ago
Contract Period
28 May 2026 - 27 Aug 2028 2-3 years
Recurrence
2029-08-21

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ofgem
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

Energy Saving Trust Enterprises Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...