Contract Timeline

Publication Date

21st August 2025 15:13:56 PM

Tender Deadline

1st October 2025 11:00:00 AM   21 days remaining

Contract Summary

Ofgem seeks to appoint a Service Provider with expertise in allocating funds to various projects within primarily charitable/non-profit organisations, and who has a deep understanding of the needs of energy consumers across Great Britain. The Service Provider will manage voluntary redress payments made to the Energy Redress Scheme and will ensure that these funds deliver the greatest positive impacts for energy consumers. This requires efficient financial management and expert assessment of funding applications.  The Service Provider must achieve the following outcomes:  Efficient financial management of voluntary redress monies, including receiving funds from energy companies, ring-fencing them as appropriate, and awarding grants to suitable Redress Recipients.  An adaptable and flexible approach to managing redress monies so as to ensure effective response to fluctuations in the amount of funds available, and possible changes to Ofgem's guidance on the allocation of redress funds. It is important to note that Ofgem reserve the right to amend this guidance, for instance to increase the numbers of organisations eligible to apply for funding. In the event of any changes, Ofgem will work closely with the Service Provider to ensure their smooth implementation before they take effect.  Identifying and assessing potential redress recipients to maintain and build on the existing portfolio of reputable recipients with strong financial track records and projects that benefit energy consumers across Great Britain. The successful management of the process by which funds are awarded and paid to grantees, including application and assessment processes Effective management of the award of funds to worthwhile projects, including awards to fuel voucher projects with a minimum award of £1 million per project. System Integration: the successful Service Provider must deliver either:  a successful integration of existing systems supporting online applications, the database of eligible applicants, and the Energy Redress website; or  a new, fit-for-purpose system that provides these services and is fully operational at the commencement of the contract.  Using knowledge of the British energy sector and consumer needs (including vulnerable and future consumers) to allocate funding that delivers value for money and benefits in line with Ofgem's Guidance (which may change from time to time) on voluntary redress funds.  Monitoring project delivery and providing regular updates to Ofgem.   Evaluating the effectiveness of allocation awards.  Providing monthly financial reports and other regular reports to Ofgem (quarterly and annual) on the impact of projects on energy consumers, ensuring funds deliver value for money and long-term benefits and assisting with enquiries related to all aspects of the operation of the fund, as and when they arise. Ensuring that there is transparency and accountability by maintaining a publicly available website dedicated to the energy redress fund, which will provide detail on funding rounds, the application process, all projects that have been awarded funds, and the annual evaluation reports.  Maintain an ethos of continuous improvement that ensures the ongoing evaluation of scheme performance against objectives, review of processes and procedures and how they can be improved to support the objective of increasing the impact of the fund.  Further information can be found in the attached ITT document.

Contract Details

Open Contracting ID

ocds-h6vhtk-051fdd

Publication Source

Find a Tender Service

Procurement Stage

Tender

Procurement Method

Open

Procurement Method Details

Open Procedure

Procurement Category

Services

Tender Suitability

Framework / DPS

Contract Classification

CPV Code(s)

CPV Division(s)

Awarding Authority

OFGEM

Buyer Name

Rebecca Green

Buyer Email

procurement2@ofgem.gov.uk

Buyer Phone

Buyer Address

10 South Colonnade

London

E14 4PU

United Kingdom

Contract Timeline

Publication Date

1st July 2025 13:48:33 PM

Contract Summary

In some circumstances, Ofgem’s enforcement and compliance work results in a regulated entity making a voluntary payment into the Voluntary Redress Fund. The purpose of the fund is to ensure that the monies paid by those subject to our compliance and enforcement activity are used to help vulnerable consumers. The fund is managed by a third-party service provider. This ensures that decisions relating to the award of funds to particular projects are made by an expert independently from Ofgem and those entities that Ofgem regulate. The service provider must adhere to the to the provisions of the contract and the Authority Guidance on the Allocation of the Redress Fund for the time being. Ofgem intend to continue with the existing approach and to once again procure an experienced service provider with knowledge of the British energy sector and the needs of energy consumers to administer the Voluntary Redress Fund on our behalf upon the expiry of the current contract in May 2026. The main tasks will likely include: * Maintaining a database of possible and actual redress recipients, undertaking regular diligence checks. * Administering and allocating funds to projects (in compliance with the Authority Guidance on the Allocation of the Redress Fund) that benefit energy consumers via a fair and transparent process. * Preparing and entering into binding agreements with redress recipients that contain proportionate governance, deliverables, milestones and a monitoring framework. * Publicising the fund and the availability of redress funds, making known to the general public key information regarding the impact and performance of the fund. * Pursuing an ethos of continuous improvement; providing insight as to how efficiencies can be made to improve the administration and impact of the fund. * Taking appropriate action to, where possible, prevent breaches of binding agreements with redress recipients, or enforce the terms of such agreements. * Provide effective and robust financial management of redress funds. * Ensuring that appropriate governance arrangements are in place to ensure that all projects awarded funds are appropriately monitored.

Contract Details

Open Contracting ID

ocds-h6vhtk-051fdd

Publication Source

Find a Tender Service

Procurement Stage

Planning

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Services

Tender Suitability

Framework / DPS

Contract Classification

CPV Code(s)

CPV Division(s)

Awarding Authority

OFGEM

Buyer Name

Rebecca Green

Buyer Email

procurement2@ofgem.gov.uk

Buyer Phone

Buyer Address

10 South Colonnade

London

E14 4PU

United Kingdom

Contract Timeline

Publication Date

23rd May 2025 07:44:37 AM

Planning Deadline

30th June 2025 22:59:59 PM   Expired

Contract Summary

In some circumstances, Ofgem’s enforcement and compliance work results in a regulated entity making a voluntary payment into the Voluntary Redress Fund. The purpose of the fund is to ensure that the monies paid by those subject to our compliance and enforcement activity are used to help vulnerable consumers. The fund is managed by a third-party service provider. This ensures that decisions relating to the award of funds to particular projects are made by an expert independently from Ofgem and those entities that we regulate. The service provider must adhere to the to the provisions of the contract and the Authority Guidance on the Allocation of the Redress Fund for the time being – the link to which is provided in an attachment to this notice. This guidance may be updated from time to time at Ofgem’s discretion’ We intend to continue with the existing approach and to once again procure an experienced service provider with knowledge of the British energy sector and the needs of energy consumers to administer the Voluntary Redress Fund on our behalf upon the expiry of the current contract in May 2026. The main tasks will likely include: * Maintaining a database of possible and actual redress recipients, undertaking regular diligence checks. * Administering and allocating funds to projects (in compliance with the Authority Guidance on the Allocation of the Redress Fund) that benefit energy consumers via a fair and transparent process. * Preparing and entering into binding agreements with redress recipients that contain proportionate governance, deliverables, milestones and a monitoring framework. * Publicising the fund and the availability of redress funds, making known to the general public key information regarding the impact and performance of the fund. * Pursuing an ethos of continuous improvement; providing insight as to how efficiencies can be made to improve the administration and impact of the fund. * Taking appropriate action to, where possible, prevent breaches of binding agreements with redress recipients, or enforce the terms of such agreements. * Provide effective and robust financial management of redress funds. * Ensuring that appropriate governance arrangements are in place to ensure that all projects awarded funds are appropriately monitored.

Contract Details

Open Contracting ID

ocds-h6vhtk-051fdd

Publication Source

Find a Tender Service

Procurement Stage

Planning

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Services

Tender Suitability

Framework / DPS

Contract Classification

CPV Code(s)

CPV Division(s)

Awarding Authority

OFGEM

Buyer Name

Rebecca Green

Buyer Email

procurement2@ofgem.gov.uk

Buyer Phone

Buyer Address

10 South Colonnade

London

E14 4PU

United Kingdom