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Transactions at Counter Services - Preliminary Market Engagement Notice

DRIVER AND VEHICLE LICENSING AGENCY

This public procurement record has 4 releases in its history.

Planning

28 Jul 2026 at 11:12

UK2 - Preliminary Market Engagement Notice
Planning

24 Nov 2025 at 13:20

UK2 - Preliminary Market Engagement Notice
Planning

12 Aug 2025 at 08:33

UK2 - Preliminary Market Engagement Notice
Planning

23 May 2025 at 08:23

UK1 - Pipeline Notice
Summary of the contracting process

The Driver and Vehicle Licensing Agency (DVLA) is in the planning stage of re-procuring its "Transactions at Counter Services," aiming to enhance its in-person services across the UK. The procurement process involves a significant opportunity for service providers to engage with DVLA's 50 million drivers and 47 million vehicle records. The industry falls under customer and public services, with an estimated contract value reaching up to £117,360,000. Key dates include an online webinar on 14 October 2026 and one-to-one appointments on 22 October 2026, aimed at informing potential suppliers of the requirements and procurement strategy. Interested suppliers should register by 12 October 2026. The recognised methods are in the context of a tender initiation, with engagement activities set to refine the procurement approach.

This tender presents a lucrative opportunity for businesses specialising in customer service provision, particularly those with robust capabilities in in-person transaction facilitation, data exchange, and payment processing. It is ideally suited for companies that can offer expansive geographical coverage, secure data handling, and flexible customer engagement. Businesses fitting this profile stand to benefit from a long-term contract potential (up to seven years), fostering sustained growth. Moreover, DVLA's openness to engaging with small and medium enterprises (SMEs) as well as voluntary, community and social enterprises (VCSEs) suggests a competitive yet inclusive bidding environment.

How relevant is this notice?

Notice Information

Notice Title

Transactions at Counter Services - Preliminary Market Engagement Notice

Notice Description

Scope - Procurement Description: DVLA maintains the records of over 50 million drivers and about 47 million vehicles in the UK. We collect an estimated PS8 billion a year in vehicle tax and process over 77 million transactions a year. Most transactions are digital, but we also offer an in-person channel for our customers who want or need it. DVLA plans to re-procure the supply of in-person services to DVLA's customers on our behalf, which would include the ability for DVLA customers to transact in-person, with widespread coverage across England, Wales, Scotland & Northern Ireland and with wide-ranging opening hours to cater for a diverse range of customers. The services could involve one or more third party suppliers being able to: * Enable customers to carry out, in-person, a variety of DVLA transactions (including vehicle tax). * Enable access to DVLA application forms. * Accept a variety of payment methods. * Complete transactional & payment reconciliation, and report routinely on transactional and financial data. * Verify customer identity, including physical documentation checking. * Exchange data securely with DVLA's systems to support customer transactions. * Return customer documents to DVLA. Contract value estimates are based on an assumed contract duration of up to seven years (potentially 5 years followed by two optional 1-year extensions). However please note that the scope and contract duration are still being considered, so the service requirements, dates, and estimated values stated in this notice are provisional and subject to change.

Planning Information

Further to our previous rounds of Preliminary Market Engagement for this contracting opportunity, DVLA would like to invite potential suppliers to take part in a further round in Autumn 2026, to further inform the design and development of the procurement strategy and requirements. This round will involve: - An online webinar (using MS Teams) on 14 October 2026 at 10:00, which will recap DVLA’s potential requirements and explain aspects of requirements which have developed further since the previous market engagement activities; - 1-2-1 appointments on 22 October 2026, to discuss any questions; and - A follow-up Survey, to gauge market views on a range of specific topics relevant to DVLA’s requirements. To register your interest to attend the webinar, please email TransactionsAtCounterServices@DVLA.gov.uk by 12 October 2026. Please include the following details: • Organisation name • Organisation address • A lead contact name and phone number • Full name of each attendee (maximum 3 per organisation) • Email address of each attendee For details of DVLA’s previous Market Engagement activities for this opportunity, click the “related notices” link. Please note that all dates and values stated in this notice are provisional and are subject to change whilst requirements remain in development.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-052001
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/071167-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

75110000 - General public services

75130000 - Supporting services for the government

75200000 - Provision of services to the community

79342300 - Customer services

Notice Value(s)

Tender Value
£86,870,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jul 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
30 Jun 2026Expired
Award Date
Not specified
Contract Period
30 Jun 2028 - 30 Jun 2033 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DRIVER AND VEHICLE LICENSING AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Post Town
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
Not specified
Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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