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Transactions at Counter Services - Preliminary Market Engagement Notice

Driver & Vehicle Licensing Agency

This public procurement record has 4 releases in its history.

Planning

28 Jul 2026 at 12:12

UK2 - Preliminary Market Engagement Notice
Planning

24 Nov 2025 at 13:20

UK2 - Preliminary Market Engagement Notice
Planning

12 Aug 2025 at 09:33

UK2 - Preliminary Market Engagement Notice
Planning

23 May 2025 at 09:23

UK1 - Pipeline Notice
Summary of the contracting process

The Driver and Vehicle Licensing Agency (DVLA) plans to procure in-person counter services for its customers across England, Wales, Scotland and Northern Ireland. The service would complement DVLA’s digital channels by enabling customers to complete a range of transactions in person, including vehicle tax, access application forms and make payments using different methods. It may also cover customer identity checks, including physical document verification; secure exchange of data with DVLA systems; return of customer documents; transaction and payment reconciliation; and routine reporting on transaction and financial data. Delivery would require broad geographic coverage and opening hours suited to a diverse customer base. This is a public-facing customer service and government support requirement.

This procurement is at the planning stage and the buyer has stated that requirements, dates and values remain provisional. DVLA intends to continue market engagement in autumn 2026, with an online webinar scheduled for 14 October 2026, one-to-one appointments on 22 October 2026, and a follow-up survey. Suppliers wishing to attend the webinar are expected to register by 12 October 2026. The planned contract is above the relevant threshold and is currently structured as one lot. The indicative contract period is 1 July 2028 to 30 June 2033, with potential extensions to 30 June 2035. The estimated value is £86.87 million excluding tax, or £117.36 million including tax, based on a possible seven-year duration. The procurement strategy and final terms are still being developed.

The requirement is likely to suit established customer-service, payment-processing, agency-counter or public-service operators able to provide a substantial in-person network across the UK. Relevant preparation would include the ability to handle high volumes of customer transactions, support varied payment methods, reconcile payments and transactions accurately, and produce routine operational and financial reports. Suppliers should also be prepared to verify identities and physical documents, manage the secure exchange of information with DVLA systems, and return customer documents safely. The service will favour organisations capable of providing consistent standards across multiple locations, wide-ranging opening hours and accessible customer support. DVLA has indicated that the procurement may suit small and medium-sized enterprises and voluntary, community or social enterprises.

How relevant is this notice?

Notice Information

Notice Title

Transactions at Counter Services - Preliminary Market Engagement Notice

Notice Description

Scope - Procurement Description: DVLA maintains the records of over 50 million drivers and about 47 million vehicles in the UK. We collect an estimated PS8 billion a year in vehicle tax and process over 77 million transactions a year. Most transactions are digital, but we also offer an in-person channel for our customers who want or need it. DVLA plans to re-procure the supply of in-person services to DVLA's customers on our behalf, which would include the ability for DVLA customers to transact in-person, with widespread coverage across England, Wales, Scotland & Northern Ireland and with wide-ranging opening hours to cater for a diverse range of customers. The services could involve one or more third party suppliers being able to: * Enable customers to carry out, in-person, a variety of DVLA transactions (including vehicle tax). * Enable access to DVLA application forms. * Accept a variety of payment methods. * Complete transactional & payment reconciliation, and report routinely on transactional and financial data. * Verify customer identity, including physical documentation checking. * Exchange data securely with DVLA's systems to support customer transactions. * Return customer documents to DVLA. Contract value estimates are based on an assumed contract duration of up to seven years (potentially 5 years followed by two optional 1-year extensions). However please note that the scope and contract duration are still being considered, so the service requirements, dates, and estimated values stated in this notice are provisional and subject to change.

Planning Information

Further to our previous rounds of Preliminary Market Engagement for this contracting opportunity, DVLA would like to invite potential suppliers to take part in a further round in Autumn 2026, to further inform the design and development of the procurement strategy and requirements. This round will involve: - An online webinar (using MS Teams) on 14 October 2026 at 10:00, which will recap DVLA’s potential requirements and explain aspects of requirements which have developed further since the previous market engagement activities; - 1-2-1 appointments on 22 October 2026, to discuss any questions; and - A follow-up Survey, to gauge market views on a range of specific topics relevant to DVLA’s requirements. To register your interest to attend the webinar, please email TransactionsAtCounterServices@DVLA.gov.uk by 12 October 2026. Please include the following details: • Organisation name • Organisation address • A lead contact name and phone number • Full name of each attendee (maximum 3 per organisation) • Email address of each attendee For details of DVLA’s previous Market Engagement activities for this opportunity, click the “related notices” link. Please note that all dates and values stated in this notice are provisional and are subject to change whilst requirements remain in development.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-052001
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/071167-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

75110000 - General public services

75130000 - Supporting services for the government

75200000 - Provision of services to the community

79342300 - Customer services

Notice Value(s)

Tender Value
£86,870,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
30 Jun 2026Expired
Award Date
Not specified
Contract Period
1 Jul 2028 - 30 Jun 2033 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Driver & Vehicle Licensing Agency
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Postcode Area
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
Not specified
Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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