Notice Information
Notice Title
Contract for the Provision of Customer Relationship Management System
Notice Description
The University is aiming to implement a comprehensive Customer Relationship Management (CRM) system, ideally built on Microsoft Dynamics CRM, as part of a broader strategic initiative to drive growth and improve conversion rates. The overarching ambition is not just to streamline the admissions process but to enhance the entire student recruitment journey. This includes efficiently managing interactions with prospective students, optimizing marketing and communication strategies, and ensuring a seamless experience from first contact to enrolment.
Lot Information
Lot 1
The University is aiming to implement a comprehensive Customer Relationship Management (CRM) system, ideally built on Microsoft Dynamics CRM, as part of a broader strategic initiative to drive growth and improve conversion rates. The overarching ambition is not just to streamline the admissions process but to enhance the entire student recruitment journey. This includes efficiently managing interactions with prospective students, optimizing marketing and communication strategies, and ensuring a seamless experience from first contact to enrolment.
Renewal: Optional extension of up to 12 months
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0520de
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/017533-2026
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
48000000 - Software package and information systems
48100000 - Industry specific software package
48445000 - Customer Relation Management software package
72212445 - Customer Relation Management software development services
79342300 - Customer services
Notice Value(s)
- Tender Value
- £300,000 £100K-£500K
- Lots Value
- £300,000 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- £288,060 £100K-£500K
Notice Dates
- Publication Date
- 26 Feb 20261 months ago
- Submission Deadline
- 2 Jul 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 26 Feb 20261 months ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ROBERT GORDON UNIVERSITY
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- ABERDEEN
- Postcode
- AB10 7FY
- Post Town
- Aberdeen
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM5 North Eastern Scotland
- Small Region (ITL 3)
- TLM50 Aberdeen City and Aberdeenshire
- Delivery Location
- TLM50 Aberdeen City and Aberdeenshire
-
- Local Authority
- Aberdeen City
- Electoral Ward
- Airyhall/Broomhill/Garthdee
- Westminster Constituency
- Aberdeen South
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-0520de-2026-02-26T16:00:44Z",
"date": "2026-02-26T16:00:44Z",
"ocid": "ocds-h6vhtk-0520de",
"description": "(SC Ref:824996)",
"initiationType": "tender",
"tender": {
"id": "002/25/CW",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "Contract for the Provision of Customer Relationship Management System",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "48445000",
"description": "Customer Relation Management software package"
},
"mainProcurementCategory": "goods",
"description": "The University is aiming to implement a comprehensive Customer Relationship Management (CRM) system, ideally built on Microsoft Dynamics CRM, as part of a broader strategic initiative to drive growth and improve conversion rates. The overarching ambition is not just to streamline the admissions process but to enhance the entire student recruitment journey. This includes efficiently managing interactions with prospective students, optimizing marketing and communication strategies, and ensuring a seamless experience from first contact to enrolment.",
"value": {
"amount": 300000,
"currency": "GBP"
},
"lots": [
{
"id": "1",
"description": "The University is aiming to implement a comprehensive Customer Relationship Management (CRM) system, ideally built on Microsoft Dynamics CRM, as part of a broader strategic initiative to drive growth and improve conversion rates. The overarching ambition is not just to streamline the admissions process but to enhance the entire student recruitment journey. This includes efficiently managing interactions with prospective students, optimizing marketing and communication strategies, and ensuring a seamless experience from first contact to enrolment.",
"awardCriteria": {
"criteria": [
{
"name": "Technical Capability",
"type": "quality",
"description": "30"
},
{
"name": "Comprehensive Project Framework",
"type": "quality",
"description": "13"
},
{
"name": "Strategic Growth and Long-Term Viability",
"type": "quality",
"description": "7"
},
{
"type": "price",
"description": "50"
},
{
"name": "Technical Capability",
"type": "quality",
"description": "30"
},
{
"name": "Comprehensive Project Framework",
"type": "quality",
"description": "13"
},
{
"name": "Strategic Growth and Long-Term Viability",
"type": "quality",
"description": "7"
},
{
"type": "price",
"description": "50"
}
]
},
"value": {
"amount": 300000,
"currency": "GBP"
},
"contractPeriod": {
"durationInDays": 1440
},
"hasRenewal": true,
"renewal": {
"description": "Optional extension of up to 12 months"
},
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"hasOptions": false,
"status": "cancelled"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "72212445",
"description": "Customer Relation Management software development services"
},
{
"scheme": "CPV",
"id": "79342300",
"description": "Customer services"
},
{
"scheme": "CPV",
"id": "48000000",
"description": "Software package and information systems"
},
{
"scheme": "CPV",
"id": "48100000",
"description": "Industry specific software package"
}
],
"deliveryAddresses": [
{
"region": "UKM50"
},
{
"region": "UKM50"
}
],
"relatedLot": "1"
}
],
"submissionMethod": [
"electronicSubmission"
],
"submissionMethodDetails": "https://www.publiccontractsscotland.gov.uk/",
"communication": {
"atypicalToolUrl": "https://www.publiccontractsscotland.gov.uk/"
},
"documents": [
{
"id": "economic",
"documentType": "economicSelectionCriteria"
},
{
"id": "technical",
"documentType": "technicalSelectionCriteria"
}
],
"otherRequirements": {
"requiresStaffNamesAndQualifications": true
},
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"coveredBy": [
"GPA"
],
"tenderPeriod": {
"endDate": "2025-07-02T12:00:00+01:00"
},
"submissionTerms": {
"languages": [
"en"
],
"bidValidityPeriod": {
"durationInDays": 90
}
},
"awardPeriod": {
"startDate": "2025-07-02T12:00:00+01:00"
},
"bidOpening": {
"date": "2025-07-02T12:00:00+01:00"
},
"hasRecurrence": false,
"contractTerms": {
"hasElectronicOrdering": true,
"electronicInvoicingPolicy": "allowed",
"hasElectronicPayment": true
}
},
"parties": [
{
"id": "GB-FTS-20757",
"name": "Robert Gordon University",
"identifier": {
"legalName": "Robert Gordon University"
},
"address": {
"streetAddress": "Central Services Building, Garthdee Road",
"locality": "Aberdeen",
"region": "UKM50",
"postalCode": "AB10 7FY",
"countryName": "United Kingdom"
},
"contactPoint": {
"telephone": "+44 1224262000",
"email": "procurement@rgu.ac.uk",
"faxNumber": "+44 1224262660",
"url": "https://www.publiccontractsscotland.gov.uk/"
},
"roles": [
"buyer",
"centralPurchasingBody"
],
"details": {
"url": "http://www.rgu.ac.uk",
"buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00399",
"classifications": [
{
"id": "BODY_PUBLIC",
"scheme": "TED_CA_TYPE",
"description": "Body governed by public law"
},
{
"id": "09",
"scheme": "COFOG",
"description": "Education"
}
]
}
},
{
"id": "GB-FTS-5546",
"name": "Aberdeen Sheriff Court",
"identifier": {
"legalName": "Aberdeen Sheriff Court"
},
"address": {
"locality": "Aberdeen",
"countryName": "United Kingdom"
},
"roles": [
"reviewBody"
]
},
{
"id": "GB-FTS-175573",
"name": "Tribal Dynamics Ltd",
"identifier": {
"legalName": "Tribal Dynamics Ltd"
},
"address": {
"streetAddress": "6 Prospect Place",
"locality": "Swansea",
"region": "UK",
"postalCode": "SA1 1QP",
"countryName": "United Kingdom"
},
"contactPoint": {
"telephone": "+44 8453133151"
},
"roles": [
"supplier"
],
"details": {
"scale": "large"
}
}
],
"buyer": {
"id": "GB-FTS-20757",
"name": "Robert Gordon University"
},
"links": [
{
"rel": "canonical",
"href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000799544"
},
{
"rel": "canonical",
"href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000799544"
}
],
"language": "en",
"awards": [
{
"id": "017533-2026-1",
"relatedLots": [
"1"
],
"status": "active",
"suppliers": [
{
"id": "GB-FTS-175573",
"name": "Tribal Dynamics Ltd"
}
]
}
],
"contracts": [
{
"id": "017533-2026-1",
"awardID": "017533-2026-1",
"status": "active",
"value": {
"amount": 288060,
"currency": "GBP"
},
"dateSigned": "2026-02-26T00:00:00Z"
}
],
"bids": {
"statistics": [
{
"id": "1",
"measure": "bids",
"relatedLot": "1",
"value": 3
},
{
"id": "2",
"measure": "smeBids",
"relatedLot": "1",
"value": 0
},
{
"id": "3",
"measure": "foreignBidsFromEU",
"relatedLot": "1",
"value": 0
},
{
"id": "4",
"measure": "foreignBidsFromNonEU",
"relatedLot": "1",
"value": 3
},
{
"id": "5",
"measure": "electronicBids",
"relatedLot": "1",
"value": 3
}
]
}
}