Tender

Contract for the Provision of Customer Relationship Management System

ROBERT GORDON UNIVERSITY

  • Contract Timeline

    Publication Date

    23rd May 2025 09:05:00 AM

    Tender Deadline

    2nd July 2025 11:00:00 AM   Expired

  • Contract Summary

    The University is aiming to implement a comprehensive Customer Relationship Management (CRM) system, ideally built on Microsoft Dynamics CRM, as part of a broader strategic initiative to drive growth and improve conversion rates. The overarching ambition is not just to streamline the admissions process but to enhance the entire student recruitment journey. This includes efficiently managing interactions with prospective students, optimizing marketing and communication strategies, and ensuring a seamless experience from first contact to enrolment.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-0520de

    Publication Source

    Find a Tender Service

    Procurement Stage

    Tender

    Procurement Method

    Open

    Procurement Method Details

    Open Procedure

    Procurement Category

    Goods

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    48445000

    CPV Division(s)

    48 - Software package and information systems

  • Awarding Authority

    ROBERT GORDON UNIVERSITY

    Buyer Name

    Buyer Email

    procurement@rgu.ac.uk

    Buyer Phone

    +44 1224262000

    Buyer Address

    Central Services Building, Garthdee Road

    Aberdeen

    AB10 7FY

    United Kingdom