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Victoria Coach Station - Coach Management System

Transport for London

This public procurement record has 4 releases in its history.

PlanningUpdate

21 Aug 2026 at 11:31

UK1 - Pipeline Notice
PlanningUpdate

24 Feb 2026 at 09:58

UK1 - Pipeline Notice
PlanningUpdate

23 May 2025 at 18:04

UK1 - Pipeline Notice
Planning

23 May 2025 at 17:45

UK1 - Pipeline Notice
Summary of the contracting process

Transport for London intends to procure a coach management system for Victoria Coach Station in London. The service will replace the existing system used for service booking, coach operator schedule planning, invoicing and customer information displays. The replacement is intended to support the station’s coach operations strategy, including operational, customer and revenue priorities. It should improve efficiency in managing coach departures and arrivals while continuing to meet business management and customer needs. This is an information technology services requirement covering software development, implementation and support, with the likely emphasis on an integrated operational platform for a busy coach station. Suppliers specialising in transport management systems, passenger information, scheduling, booking, billing or related public transport technology may find the scope relevant.

This procurement is at the planning stage: Transport for London has stated an intention to procure, but has not issued an invitation to tender. The procurement is planned as a single lot and is below the applicable threshold. The buyer expects a subsequent notice to be published by 30 September 2026. The planned contract period is from 30 April 2027 to 30 April 2036, with a maximum possible extension to 30 April 2047. Renewal is anticipated. The requirement is classified as services, specifically IT services including consulting, software development, internet and support. The procurement is described as planned; detailed procedure, evaluation arrangements and financial value will be established as the process develops.

The requirement is likely to suit suppliers with proven experience designing, replacing and supporting integrated booking and scheduling systems in transport or other high-volume operational environments. Relevant capability may include coach or bus operations, timetable and resource planning, arrivals and departures management, customer information displays, invoicing and revenue processes, system integration, data migration, user support and service improvement. Suppliers should be able to demonstrate that their technology can improve operational efficiency without reducing service quality, while serving both internal business users and customers. Experience delivering resilient systems for public transport operators, transport hubs or similarly complex environments would be well placed. Businesses can use the planning period to assess their solution, implementation capacity, support model and evidence of comparable deployments before the market-stage procurement is issued.

How relevant is this notice?

Notice Information

Notice Title

Victoria Coach Station - Coach Management System

Notice Description

Victoria Coach Station (VCS) is seeking to replace the current system that operates the service booking, coach operator schedule planning, invoicing and customer information display system that is in place. The new solution is required to support the aspirations of coach operations strategic delivery plans (made up of the Operations / Customer and Revenue roadmaps). TfL also seeks to exploit advancements in technology that generates efficiencies whilst maintaining service quality. It is hoped a new solution will improve operational efficiencies when managing departure and arrival schedules within VCS in addition to a system that continues to satisfy business management and customer needs.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0524fd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/079829-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Aug 20265 days ago
Submission Deadline
Not specified
Future Notice Date
30 Sep 20262 months to go
Award Date
Not specified
Contract Period
30 Apr 2027 - 30 Apr 2036 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Transport for London
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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