Planning

Emergency call out and repair of Commercial and Domestic Appliances

ORBIT GROUP LIMITED

This public procurement record has 1 release in its history.

Planning

29 May 2025 at 15:30

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Orbit Group Limited, a sub-central government public authority based in Coventry, is in the planning stage of a public procurement process for the emergency call-out and repair of commercial and domestic appliances. The tender, titled "Emergency call out and repair of Commercial and Domestic Appliances," falls under the services industry category, specifically focusing on repair and maintenance services. The contract is intended to cover locations within the Midlands and South of England, with potential implications for the East of England. The current procurement process involves a preliminary market engagement, scheduled to conclude by 11th June 2025. Interested suppliers need to engage via the specified e-tendering site, as Orbit seeks to gauge supplier interest and capability. This process is proactive in determining the most suitable procurement route, with the contract period projected to commence on 1st August 2025 and end by 28th February 2027.

This procurement offers significant opportunities for businesses specialising in repair and maintenance services, particularly those with coverage capabilities within the specified regions. Small and medium-sized enterprises (SMEs) are encouraged to express interest, as the contract is planned for a single supplier with ad-hoc service call-offs. Given the potential contract value of £100,000 excluding VAT, without fixed volume commitments, businesses can benefit from flexibility and strategic resource allocation. The contract involves services for both domestic and commercial appliance repairs, making it suitable for businesses with expertise in servicing diverse appliance models. Moreover, the opportunity to partake in ongoing contract management and reporting can pave the way for long-term business growth and relationship building with Orbit Group Limited.

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Notice Information

Notice Title

Emergency call out and repair of Commercial and Domestic Appliances

Notice Description

Outline specification * Potential contract value - PS100,000 exc VAT. Contract will give not commitment to any fixed volumes or level of expenditure. Contract will be used ad-hoc during contract term as required. * Contract term: Potential 18-month contract. * Potential contract will be a single supplier contract. The supplier will be required to provide coverage to all Orbit locations within the Midlands and South of England. The Supplier must have sufficient coverage to meet any requirements within both regions. * It would be desirable if the supplier can also fulfil requirements Orbit has in the East of England although this is not mandatory and we will accept EOI's from suppliers who can only fulfil the Midlands and South. * Call off of services will relate to both domestic and commercial appliances and the supplier must be capable of covering both types of appliances. Services will include: o Response to breakdowns o Ad-hoc repairs including supply of parts (where still available) o Removal and recycling of decommissioned appliances o Quoting for ad-hoc supply of appliances and where value for money is shown to Orbit, the ad-hoc supply of appliances (including delivery/installation/commissioning). * The supplier will also be required to: o Provide confirmations back to Orbit on all services delivered including sharing any relevant/applicable certification. o Support ongoing contract management with an Orbit representative (maximum requirement - hourly call per month) o Provide management information as necessary on services delivered/spend during contract term o Response to all breakdown requests within 2 working days of a request being made. * Orbit's current appliance footprint is outlined below: o 255 assets split 70 domestic and 185 commercial o Geographically there is 30 domestic and 135 commercial in the Midlands / 30 domestic and 40 commercial in the South / 10 domestic and 10 commercial in the East o The assets range from washing machines, tumble driers, domestic ovens and hobs and fridge freezers o A range of manufacturers and models, with a large proportion of Miele machines

Planning Information

Orbit Group Ltd wish to conclude preliminary market engagement in relation to a requirement for a repairs contract for its domestic and commercial appliances, within its housing portfolio at locations it has within the Midlands and South of England. The intention of the engagement is for Orbit to understand: 1) the level of supplier interest to participate in a potential procurement for the contract. 2) suppliers’ ability in the market to meet all of the potential requirement as currently specified (please see outline specification provided). 3) the most suitable potential procurement route to award the new contract. Where a supplier is interested in participating in any procurement for the contract and have the capability to fulfil the outline specification provided, we would ask them to complete the response document , via the e-tendering site details provided within the notice. If a supplier wishes to seek any clarification on the outline specification, these should be submitted via the e-tendering site. Please note: Orbit does not commit to any particular procurement route/procedure or timescales for any subsequent procurement. If Orbit publishes a subsequent tender notice for the contract, we will also out of courtesy notify any suppliers who submitted a response to this notice. Interested suppliers are required to visit the project on Procontract to complete the response document to advise Orbit of their interest in this upcoming procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-052928
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/028589-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50000000 - Repair and maintenance services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 May 20258 months ago
Submission Deadline
Not specified
Future Notice Date
11 Jun 2025Expired
Award Date
Not specified
Contract Period
1 Aug 2025 - 28 Feb 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ORBIT GROUP LIMITED
Contact Name
Ms Louise Bhara
Contact Email
group.tenders@orbit.org.uk
Contact Phone
+44 8006781221

Buyer Location

Locality
COVENTRY
Postcode
CV3 2SU
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
Not specified
Local Authority
Coventry
Electoral Ward
Wyken
Westminster Constituency
Coventry East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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