Planning

Enterprise payment management system

THE RIVERSIDE GROUP LIMITED

This public procurement record has 2 releases in its history.

Planning

18 Nov 2025 at 13:32

UK2 - Preliminary Market Engagement Notice
Planning

30 May 2025 at 10:23

UK1 - Pipeline Notice
Summary of the contracting process

The Riverside Group Limited, located in Speke, Liverpool, is in the planning stage for its tender process for an "Enterprise Payment Management System". This public procurement is centred around services within the technology and finance sectors and is expected to have a total value of £5,000,000. The procurement process involves a Preliminary Market Engagement (PME) phase, scheduled until 19th December 2025, to align contract requirements with current market capabilities. The project aims to unify various payment management systems across different regions of the UK, including areas from UKC to UKM, with a contract period starting from 1st June 2026 and potentially extending to 30th May 2031. The procurement is identified as above the threshold and is being managed exclusively through the ProcureCo platform.

This tender presents significant opportunities for businesses involved in industry-specific software, treasury services, and various business-related services. Particularly, it would be ideal for Small and Medium-sized Enterprises (SMEs) and Voluntary, Community, and Social Enterprises (VCSEs) seeking to expand their service offerings. The Riverside Group’s aim to integrate several payment management systems into a single enterprise-wide solution could benefit companies with expertise in reducing technical complexities and improving customer experience. Moreover, businesses with innovative solutions around financial systems and payment efficiency stand to influence the final contract requirements through direct engagement with The Riverside Group. This is an opportunity to secure a pivotal contract with the potential for renewal, fostering long-term business growth and strategic partnerships.

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Notice Information

Notice Title

Enterprise payment management system

Notice Description

We have kickstarted a large programme to understand the existing challenges and opportunities. The key findings of the current state assessment are: Contract Management & Optimisation: Multiple contracts providing similar services creates several challenges including, increased costs and overheads. Duplication of Services: Overlapping services (especially telephone payments and direct debits) lead to administrative complexity and unnecessary costs (economies of scale). Inconsistent Customer Experience: Customers from different parts of the merged organisation face varied payment options, leading to confusion and potential dis-satisfaction. Gap in Services: With closure of banks and post offices, local convenient options for customers to pay (pay point), alternatives to minimise handling of cash (card machines) etc. Technical Inefficiency: Managing multiple systems creates increased complexity for our technical teams within Technology & Finance. As a result, the group have set out key justifications which revolve around implementing a single enterprise-wide solution for Payments and Collections Offers the opportunity to reduce the technical complexity and contractual challenges resulting from several solutions across Payments & Collections. Improves Customer Experience by centralising Collections through a single solution providing all Customers a single view. Potential to improve collection routes available to customers in a changing banking environment. Improves group's ability to report and track insights enabling wider recovery strategy improvements. Simplifies internal Business Processes and business adoption activities because of a single-solution focus.

Planning Information

The Riverside group invites suppliers interested in the Enterprise Payments Management Contract to join our Preliminary Market Engagement (PME). Engage with us before the formal tender process begins to ensure contract requirements meet current market capabilities and best practice. This is a key opportunity for your organization to: • Influence the final contract requirements. • Gain early insight into the project and timeline. • Engage directly with the Riverside team. All PME activities and communications will be conducted exclusively on the ProcureCo platform. There is no cost to join and participate. To register and gain immediate access, please email admin@procureco.uk and quote reference PMERiversideepmc171125

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-052982
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/074767-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

66 - Financial and insurance services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48100000 - Industry specific software package

66600000 - Treasury services

79200000 - Accounting, auditing and fiscal services

79900000 - Miscellaneous business and business-related services

Notice Value(s)

Tender Value
£5,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20253 months ago
Submission Deadline
Not specified
Future Notice Date
1 Feb 2026Expired
Award Date
Not specified
Contract Period
31 May 2026 - 30 May 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE RIVERSIDE GROUP LIMITED
Contact Name
Idris Parry
Contact Email
procurement@riverside.org.uk
Contact Phone
Not specified

Buyer Location

Locality
SPEKE, LIVERPOOL
Postcode
L24 8RF
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLM Scotland
Local Authority
Liverpool
Electoral Ward
Garston
Westminster Constituency
Liverpool Garston

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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