Provision of Tenant Satisfaction Surveys

Notice Title

Provision of Tenant Satisfaction Surveys

Notice Description

Caerphilly Homes has appointed a suitably qualified and experienced consultant to undertake 2 tenant satisfaction surveys based on the STAR model developed by HouseMark (using the 12 core questions required by Welsh Government) plus additional supplementary questions specific to Caerphilly Homes. In addition 6 mini surveys are also required to be undertaken to gauge satisfaction on specific topics as decided by Caerphilly Homes. 3 in 12 month period after each main survey.

Lot Information

Lot 1

Renewal: Extension shall be included and taken if required for up to a further period of 2 years

Publication & Lifecycle

Open Contracting ID

ocds-h6vhtk-05299f

Publication Source

Find A Tender Service

Latest Notice

https://www.find-tender.service.gov.uk/Notice/060109-2025

Current Stage

Award

All Stages

Tender, Award

Procurement Classification

Notice Type

UK7 - Contract Details Notice

Procurement Type

Standard

Procurement Category

Services

Procurement Method

Open

Procurement Method Details

Below threshold - open competition

Tender Suitability

SME, VCSE

Awardee Scale

SME

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

79 - Business services: law, marketing, consulting, recruitment, printing and security

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CPV Codes

71315300 - Building surveying services

79311000 - Survey services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value

£40,000 Under £100K

Lots Value

£40,000 Under £100K

Awards Value

£108,100 £100K-£500K

Contracts Value

£108,100 £100K-£500K

Notice Dates

Publication Date

26 Sep 202511 months ago

Submission Deadline

20 Jun 2025Expired

Future Notice Date

Not specified

Award Date

19 Aug 20251 years ago

Contract Period

3 Sep 2025 - 31 Aug 2027 1-2 years

Recurrence

Not specified

Notice Status

Tender Status

Complete

Lots Status

Complete

Awards Status

Active

Contracts Status

Active

Contracting Authority (Buyer)

Main Buyer

Caerphilly County Borough Council

Contact Name

Available with D3 Tenders Premium →

Contact Email

Available with D3 Tenders Premium →

Contact Phone

Available with D3 Tenders Premium →

Buyer Location

Locality

HENGOED

Postcode

CF82 7PG

Postcode Area

Cardiff

Country

Wales

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Major Region (ITL 1)

TLL Wales

Basic Region (ITL 2)

TLL5 South East Wales

Small Region (ITL 3)

TLL53 Gwent Valleys

Delivery Location

TLL16 Gwent Valleys

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Local Authority

Caerphilly

Electoral Ward

Ystrad Mynach

Westminster Constituency

Caerphilly

Supplier Information

Number of Suppliers

1

Supplier Name

ARP Research Ltd

Notice Documents

• https://www.find-tender.service.gov.uk/Notice/060109-2025
  26th September 2025 - Contract details notice on Find a Tender
• https://www.find-tender.service.gov.uk/Notice/053124-2025
  2nd September 2025 - Contract award notice on Find a Tender
• https://www.find-tender.service.gov.uk/Notice/028756-2025
  30th May 2025 - Tender notice on Find a Tender

Notice URLs

• http://www.caerphilly.gov.uk
• https://supplierlive.proactisp2p.com/Account/Login
• https://supplierlive.proactisp2p.com/Account/Login REGISTERING AN INTEREST IN THE SELL2WALES NOTICE IS NOTREGISTERING AN INTEREST IN THIS TENDER YOU MUST FOLLOW THE INSTRUCTIONS BELOW IN ORDER TO SUBMIT A TENDER: 1. Log in to the Proactis Supplier Portal at: https://supplierlive.proactisp2p.com/Account/Login ; 2. Click the Sign Up option on the Portal homepage (If already registered go to point 11); 3. Enter your correct Organisation Name, Details and Primary Contact Details; 4. Make a note of the Organisation ID and User Name, then click Register; 5. You will then receive an email from the system asking you follow a link to activate your account; 6. Enter the information requested, clicking on the blue arrow to move on to the next stage and follow the instructions ensuring that you enter all applicable details; 7. In the Classification section ensure that you select the Product Classification Codes (CPV Codes) that appear in the tender notice, it is essential that only CPV Codes specific to your organisation are added to your profile; 8. Buyer Selection - At this stage you are required to indicate which Buyer Organisations you would like to register with. Remember to register with Caerphilly this ensures that you will be alerted to all relevant opportunities; 9.Terms and Conditions - Read the terms and conditions of the use of this Supplier Portal and tick the box to denote you have read and understood the terms and that you agree to abide by them. If you do not agree you cannot complete the registration process. Once you have agreed click on the blue arrow to move on to the next stage; 10. Insert a password for the admin user and repeat it. The password Must be between 6 and 50 characters in length. It must contain at least 2 number(s). Once completed select Complete Registration and you will enter the Supplier Home page; 11. From the Home Page, go to the Opportunities icon, all current opportunities will be listed. Click on the blue arrow under the field Show Me of the relevant opportunity then click to register your interest on the applicable button; 12. Refresh your screen by clicking on the opportunities icon located on the left hand side, to view the opportunity click the blue arrow; 13. Note the closing date for completion of the relevant project. To find all available documentation drop-down the Request Documents option and click to download all documents; 14. You can now either complete your response or Decline this opportunity. All queries are to be made via the messaging system on the Proactis portal. We will not accept any questions/queries via telephone/email.
• https://www.legislation.gov.uk/ukpga/2023/54/contents