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The Servicing & Maintenance of Housing & Corporate Door Entry, Access Control and Auto Gates & Barriers

London Borough of Hillingdon

This public procurement record has 5 releases in its history.

Award

21 Nov 2025 at 12:03

UK7 - Contract Details Notice
Award

01 Oct 2025 at 14:15

UK6 - Contract Award Notice
TenderUpdate

23 Jul 2025 at 15:21

UK4 - Tender Notice
Tender

30 Jun 2025 at 15:24

UK4 - Tender Notice
Planning

04 Jun 2025 at 14:22

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The London Borough of Hillingdon has completed its procurement process for the servicing and maintenance of housing and corporate door entry, access control, and auto gates & barriers through an open procedure. The procurement, initiated on 21st November 2025, pertains to services that include repairs and maintenance across the council's housing stock and 200 corporate sites. The process has reached the contract award stage, with DSSL Group Limited selected as the supplier. The contract spans an initial three-year term beginning 30th November 2025, with a possible extension of two years, and the initial service elements include door entry, access control, and warden call systems, with additional service areas phased in by 1st September 2026. The procurement fell under the service category and was conducted with full compliance to UK legal standards.

This tender provides significant opportunities for SMEs within the service maintenance and repair industry, particularly those specialising in access control and automated system solutions. It is well-suited for experienced service providers who can offer 24/7 reactive maintenance services, ensuring compliance with safety standards. The award criteria were weighted equally between cost and quality, emphasising the need for economically viable yet high-quality service provision. Businesses capable of delivering first-time fix solutions and adhering to strict response times and compliance inspections stand to gain a stable revenue stream and the chance to foster long-term relationships with a major public sector entity.

How relevant is this notice?

Notice Information

Notice Title

The Servicing & Maintenance of Housing & Corporate Door Entry, Access Control and Auto Gates & Barriers

Notice Description

The London Borough of Hillingdon wishes to appoint an experienced service provider for the servicing, maintenance and repairs of the Pedestrian and Vehicle Door Entry, Access Control, Warden Call Systems, Automatic Doors, Gates & Barriers ensuring compliance with all relevant industry, manufacturers and safety standards. The contract is to include Hillingdon Council's housing stock of over 10,000 properties covering General Needs Housing, Sheltered Housing, Supported Housing and 200 Corporate sites. Elements of the contract include but not limited to the following: * Repairs of Housing Door Entry & Access Control Systems and associated works as detailed in the Asset Lists. * Service, Maintenance & Repairs of Corporate Access Control Systems and associated works as detailed in the Asset Lists. * Service, Maintenance & Repairs of Automatic Pedestrian & Vehicle Doors, Gates, Barriers, Bollards & Shutters as detailed in Asset lists. * Repairs, Servicing & Maintenance on all Assisted Living and Warden Call Systems. * Provide a Reactive Maintenance/Call out Service (365/24/7) covering the assets in question The contract will have a staggered approach to its implementation with the Door Entry & Access Control and Assisted Living & Warden Call element starting on 30th November 2025 and the Automatic Pedestrian & Vehicle Doors, Gates, Barriers, Bollards & Shutters being introduced on 1st September 2026. TUPE will apply across all aspects. The Contract will be for an initial term of three (3) years with an extendable option for a period of not more than two (2) years, giving a total of five (5) years (the Term).

Lot Information

Lot 1

Renewal: Contract may be extended for a period of not more than Two (2) further years by agreement subject to the needs of the business.

Planning Information

To participate in our Pre-Market Engagement exercise please email to the following: mbreen@hillingdon.gov.uk Please quote "Access Control - market engagement" in the email title. (do not include any marking material) You will then be sent a short market engagement questionnaire, please then complete and return this by the stated deadline in the questionnaire. We would encourage all interested parties to register for free at https://supplierlive.proactisp2p.com/ where this opportunity will be advertised in due course.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-052c76
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/075986-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

44 - Construction structures and materials; auxiliary products to construction (except electric apparatus)

50 - Repair and maintenance services

51 - Installation services (except software)

CPV Codes

44221310 - Access gates

44221400 - Shutters

50711000 - Repair and maintenance services of electrical building installations

51100000 - Installation services of electrical and mechanical equipment

Notice Value(s)

Tender Value
£1,800,000 £1M-£10M
Lots Value
£1,800,000 £1M-£10M
Awards Value
£831,000 £500K-£1M
Contracts Value
£831,000 £500K-£1M

Notice Dates

Publication Date
21 Nov 20259 months ago
Submission Deadline
29 Jul 2025Expired
Future Notice Date
30 Jun 2025Expired
Award Date
19 Sep 202511 months ago
Contract Period
30 Nov 2025 - 29 Nov 2028 3-4 years
Recurrence
2028-06-30

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Hillingdon
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
UXBRIDGE
Postcode
UB8 1UW
Postcode Area
Southall
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI74 Harrow and Hillingdon
Delivery Location
TLI74 Harrow and Hillingdon
Local Authority
Hillingdon
Electoral Ward
Uxbridge
Westminster Constituency
Uxbridge and South Ruislip

Supplier Information

Number of Suppliers
2
Supplier Names

DSSL GROUP LIMITED

DSSL Group Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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