The Servicing & Maintenance of Housing & Corporate Door Entry, Access Control and Auto Gates & Barriers

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    "id": "ocds-h6vhtk-052c76-2025-11-21T12:03:30Z",
    "date": "2025-11-21T12:03:30Z",
    "ocid": "ocds-h6vhtk-052c76",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PHZZ-4724-NYPH",
            "name": "London Borough of Hillingdon",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PHZZ-4724-NYPH"
            },
            "address": {
                "streetAddress": "Civic Centre",
                "locality": "Uxbridge",
                "postalCode": "UB8 1UW",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI74"
            },
            "contactPoint": {
                "email": "procurement@hillingdon.gov.uk"
            },
            "roles": [
                "buyer"
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            "details": {
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                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthoritySubCentralGovernment",
                        "description": "Public authority - sub-central government"
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            }
        },
        {
            "id": "GB-COH-6993052",
            "name": "DSSL Group Ltd",
            "identifier": {
                "scheme": "GB-COH",
                "id": "6993052"
            },
            "address": {
                "streetAddress": "Unit 14, Britannia Court",
                "locality": "BASILDON",
                "postalCode": "SS13 1EU",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKH37"
            },
            "contactPoint": {
                "email": "aaron@dsslgroup.co.uk"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        },
        {
            "id": "GB-COH-06993052",
            "name": "DSSL GROUP LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "06993052"
            },
            "address": {
                "streetAddress": "Unit 14, Britannia Court",
                "locality": "BASILDON",
                "postalCode": "SS13 1EU",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKH37"
            },
            "contactPoint": {
                "email": "aaron@dsslgroup.co.uk"
            },
            "roles": [
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            "details": {
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                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PHZZ-4724-NYPH",
        "name": "London Borough of Hillingdon"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "To participate in our Pre-Market Engagement exercise please email to the following: mbreen@hillingdon.gov.uk Please quote \"Access Control - market engagement\" in the email title. (do not include any marking material) You will then be sent a short market engagement questionnaire, please then complete and return this by the stated deadline in the questionnaire. We would encourage all interested parties to register for free at https://supplierlive.proactisp2p.com/ where this opportunity will be advertised in due course.",
                "dueDate": "2025-06-18T23:59:59+01:00",
                "status": "scheduled"
            }
        ],
        "documents": [
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                "id": "029905-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
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                "datePublished": "2025-06-04T14:22:41+01:00",
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    "tender": {
        "id": "ocds-h6vhtk-052c76",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "The Servicing & Maintenance of Housing & Corporate Door Entry, Access Control and Auto Gates & Barriers",
        "description": "The London Borough of Hillingdon wishes to appoint an experienced service provider for the servicing, maintenance and repairs of the Pedestrian and Vehicle Door Entry, Access Control, Warden Call Systems, Automatic Doors, Gates & Barriers ensuring compliance with all relevant industry, manufacturers and safety standards. The contract is to include Hillingdon Council's housing stock of over 10,000 properties covering General Needs Housing, Sheltered Housing, Supported Housing and 200 Corporate sites. Elements of the contract include but not limited to the following: * Repairs of Housing Door Entry & Access Control Systems and associated works as detailed in the Asset Lists. * Service, Maintenance & Repairs of Corporate Access Control Systems and associated works as detailed in the Asset Lists. * Service, Maintenance & Repairs of Automatic Pedestrian & Vehicle Doors, Gates, Barriers, Bollards & Shutters as detailed in Asset lists. * Repairs, Servicing & Maintenance on all Assisted Living and Warden Call Systems. * Provide a Reactive Maintenance/Call out Service (365/24/7) covering the assets in question The contract will have a staggered approach to its implementation with the Door Entry & Access Control and Assisted Living & Warden Call element starting on 30th November 2025 and the Automatic Pedestrian & Vehicle Doors, Gates, Barriers, Bollards & Shutters being introduced on 1st September 2026. TUPE will apply across all aspects. The Contract will be for an initial term of three (3) years with an extendable option for a period of not more than two (2) years, giving a total of five (5) years (the Term).",
        "items": [
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                "additionalClassifications": [
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                        "description": "Access gates"
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                        "id": "44221400",
                        "description": "Shutters"
                    },
                    {
                        "scheme": "CPV",
                        "id": "50711000",
                        "description": "Repair and maintenance services of electrical building installations"
                    },
                    {
                        "scheme": "CPV",
                        "id": "51100000",
                        "description": "Installation services of electrical and mechanical equipment"
                    }
                ],
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                        "country": "GB",
                        "countryName": "United Kingdom"
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            "amountGross": 1800000,
            "currency": "GBP"
        },
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                    "endDate": "2028-11-29T23:59:59Z",
                    "maxExtentDate": "2030-11-29T23:59:59Z"
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                "hasRenewal": true,
                "status": "complete",
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                "awardCriteria": {
                    "criteria": [
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                            "type": "quality",
                            "name": "Quality",
                            "description": "50% of the award criteria will be allocated to the Quality/technical aspects of the tender response. See tender pack for details",
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                "selectionCriteria": {
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                            "type": "economic",
                            "description": "See tender pack for details."
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                            "description": "See tender pack for details."
                        }
                    ]
                },
                "renewal": {
                    "description": "Contract may be extended for a period of not more than Two (2) further years by agreement subject to the needs of the business."
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        "communication": {
            "futureNoticeDate": "2025-06-30T23:59:59+01:00"
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        "status": "complete",
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "submissionMethodDetails": "All tender responses must be via Hillingdon's nominated tendering portal (Proactis - Supplier Network) at https://supplierlive.proactisp2p.com",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
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                "description": "All tender documents will be made available via the tender portal: https://supplierlive.proactisp2p.com",
                "url": "https://supplierlive.proactisp2p.com"
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            {
                "id": "036180-2025",
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                "description": "Tender notice on Find a Tender",
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                "description": "Tender notice on Find a Tender",
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                "datePublished": "2025-07-23T15:21:57+01:00",
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        "hasRecurrence": true,
        "recurrence": {
            "dates": [
                {
                    "startDate": "2028-06-30T23:59:59+01:00"
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        "amendments": [
            {
                "id": "042451-2025",
                "description": "Tender period has been extended from 25th July to 29th July 2025"
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    "language": "en",
    "bids": {
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                "measure": "bids",
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                "measure": "finalStageBids",
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    "awards": [
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            "status": "active",
            "date": "2025-09-19T00:00:00+01:00",
            "value": {
                "amountGross": 997000,
                "amount": 831000,
                "currency": "GBP"
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            "mainProcurementCategory": "services",
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                {
                    "id": "GB-COH-6993052",
                    "name": "DSSL Group Ltd"
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                    "id": "GB-COH-06993052",
                    "name": "DSSL GROUP LIMITED"
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            ],
            "items": [
                {
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                        {
                            "scheme": "CPV",
                            "id": "44221310",
                            "description": "Access gates"
                        },
                        {
                            "scheme": "CPV",
                            "id": "44221400",
                            "description": "Shutters"
                        },
                        {
                            "scheme": "CPV",
                            "id": "50711000",
                            "description": "Repair and maintenance services of electrical building installations"
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                "description": "Contract may be extended for a period of not more than Two (2) further years by agreement subject to the needs of the business."
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                    "description": "Contract award notice on Find a Tender",
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            ],
            "assessmentSummariesDateSent": "2025-10-01T00:00:00+01:00",
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                    "id": "1",
                    "type": "futureSignatureDate",
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                "amount": 831000,
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            "aboveThreshold": true,
            "dateSigned": "2025-11-14T00:00:00Z",
            "agreedMetrics": [
                {
                    "id": "1",
                    "title": "First Time Fix - Target 90%",
                    "description": "To determine the proportion of Orders for Routine and Responsive Maintenance capable of a first-time fix (as identified by the Client's IT System or the Service Provider's IT System, as applicable) where a first-time fix is achieved. The proportion of Orders for Routine and Responsive Maintenance that are indicated by the Client's IT System or the Service Provider's IT System (as applicable) as being capable of first time fix completed in a single visit during the Measurement Period as a proportion of the total number of Orders for Routine and Responsive Maintenance that are indicated as being capable of first time fix completed in the Measurement Period.",
                    "observations": [
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                            "period": {
                                "durationInMonths": 1
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                },
                {
                    "id": "2",
                    "title": "Periodic Servicing & Compliance Inspections Completed in time - Target 100%",
                    "description": "To measure the Service Provider's conformity in meeting Periodic Servicing and compliance Inspection programme All compliance inspections to be completed before expiration date of existing compliance certification.",
                    "observations": [
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                {
                    "id": "3",
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                {
                    "id": "4",
                    "title": "Social & Environmental Commitment Tracker - Target 100%",
                    "description": "To determine the ongoing commitment to meet Social and Environmental targets during contract duration, as per technical submissions.",
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                                "durationInMonths": 1
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                    "description": "Contract details notice on Find a Tender",
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