Provision of a Command Dispatch System (CAD) 2025

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        "title": "Provision of a Command Dispatch System (CAD) 2025",
        "description": "A Computer-Aided Dispatch (CAD) System for South Central Ambulance Service and Isle of Wight Ambulance Service 999 Operations. The 999 Computer-Aided Dispatch system (999 CAD) is a software solution, which has links to a range of other healthcare systems, that manages the receipt of calls for urgent care from members of the public who dial 999, through triage to a suitable outcome, such as attendance by ambulance. South Central Ambulance Service Foundation Trust is looking to procure a Commercial Off The Shelf (COTS) Computer-Aided Dispatch (CAD) system for its 999 operations. The system will also be used by the Isle of Wight Ambulance Service, as a service recipient. The aim of the procurement is to: o Procure a comprehensive and intuitive system that allows users to easily input and access information and carry out their functions effectively e.g.: record patient details progress the triage pathways of a call ensure that, where relevant, a resource can be dispatched to the location provided by the caller and enable effective audits and investigations via a full audit trail and easy-to-access historical information. o Ensure continuing integration with other services and systems provided and used by the Authority e.g. transfers of callers and records to and from NHS 111 clinical applications used by front line 999 crews for patient treatment. Ordnance Survey (OS), Terrafix, Personal Demographic Service (PDS) etc. The Contracting Authority proposes to enter into Contract(s) for a maximum period of 12 Years with the successful Tenderer(s). The initial contract term shall be 6 years with the potential for three, 2 year Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract. The Authority are hosting a virtual Tender Launch Presentation at 12:00 to 13:30 on Friday 20th June 2025 via MS Teams. Please email ben.jones@scas.nhs.uk to confirm your attendance and for the MSTeams invite. .",
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    "awards": [
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            "id": "1",
            "status": "cancelled",
            "statusDetails": "On 29th October 2025, it was announced that South Central Ambulance Service NHS Foundation Trust (SCAS) and South East Coast Ambulance Foundation Trust (SECAmb) would move to a group model, the 'South Central and South East Ambulance Group'. The group will share a single Chief Executive and Chairperson, to strategically align ambulance services within the South East Region, and will collaborate on \"digital innovation, clinical best practice, and workforce development\". This collaboration is underpinned by a Memorandum of Understanding (MOU) between the two Trusts, in which both Trusts have committed to a collaborative approach to service transformation, including joint procurement opportunities. On 14th November 2025, it was formally agreed by both Trusts that alignment of a 999 CAD system would form part of the collaborative model and underpin the strategic collaboration, and therefore would be subject to a joint collaborative tender for the two Trusts. Therefore, SCAS would abandon its current tender process in order for both Trusts to tender collaboratively.",
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