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Provision of a Command Dispatch System (CAD) 2025

South Central Ambulance Service NHS Foundation Trust

This public procurement record has 4 releases in its history.

TenderCancellation

19 Nov 2025 at 10:34

UK12 - Procurement Termination Notice
TenderUpdate

16 Jul 2025 at 14:20

UK4 - Tender Notice
TenderUpdate

16 Jul 2025 at 14:19

UK4 - Tender Notice
Tender

06 Jun 2025 at 16:48

UK4 - Tender Notice
Summary of the contracting process

The procurement process for the "Provision of a Command Dispatch System (CAD) 2025" was initiated by the South Central Ambulance Service NHS Foundation Trust, located in Bicester, United Kingdom. This process focused on acquiring a Computer-Aided Dispatch system to enhance 999 operations for both the South Central and Isle of Wight Ambulance Services. The procurement was conducted through an open procedure with a gross value of GBP 14.4 million, structured to cover a service contract of up to 12 years, beginning on 19th June 2026. Although originally active, the process was subsequently cancelled on 19th November 2025 to facilitate a joint tender with the South East Coast Ambulance Foundation Trust, aiming to streamline and align their dispatch systems under a collaborative model.

This procurement represented a significant opportunity for businesses in the software and information systems industry, especially those specialising in commercial off-the-shelf (COTS) solutions that integrate with existing healthcare and clinical systems. SMEs and VCSEs were deemed suitable to compete, suggesting a favourable landscape for smaller enterprises to expand their footprint in the public sector. The open procedure allowed for fair competition based on quality and price, providing an essential service upgrade for emergency response operations, and enhancing business prospects for firms providing high-quality, cost-effective technological solutions in the healthcare sector.

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Notice Information

Notice Title

Provision of a Command Dispatch System (CAD) 2025

Notice Description

A Computer-Aided Dispatch (CAD) System for South Central Ambulance Service and Isle of Wight Ambulance Service 999 Operations. The 999 Computer-Aided Dispatch system (999 CAD) is a software solution, which has links to a range of other healthcare systems, that manages the receipt of calls for urgent care from members of the public who dial 999, through triage to a suitable outcome, such as attendance by ambulance. South Central Ambulance Service Foundation Trust is looking to procure a Commercial Off The Shelf (COTS) Computer-Aided Dispatch (CAD) system for its 999 operations. The system will also be used by the Isle of Wight Ambulance Service, as a service recipient. The aim of the procurement is to: o Procure a comprehensive and intuitive system that allows users to easily input and access information and carry out their functions effectively e.g.: record patient details progress the triage pathways of a call ensure that, where relevant, a resource can be dispatched to the location provided by the caller and enable effective audits and investigations via a full audit trail and easy-to-access historical information. o Ensure continuing integration with other services and systems provided and used by the Authority e.g. transfers of callers and records to and from NHS 111 clinical applications used by front line 999 crews for patient treatment. Ordnance Survey (OS), Terrafix, Personal Demographic Service (PDS) etc. The Contracting Authority proposes to enter into Contract(s) for a maximum period of 12 Years with the successful Tenderer(s). The initial contract term shall be 6 years with the potential for three, 2 year Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract. The Authority are hosting a virtual Tender Launch Presentation at 12:00 to 13:30 on Friday 20th June 2025 via MS Teams. Please email ben.jones@scas.nhs.uk to confirm your attendance and for the MSTeams invite. .

Lot Information

Lot 1

Options: The potential for three, 2 year Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract.

Renewal: The potential for three, 2 year Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0544cb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/075085-2025
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK12 - Procurement Termination Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

85 - Health and social work services

CPV Codes

48000000 - Software package and information systems

48218000 - License management software package

85143000 - Ambulance services

Notice Value(s)

Tender Value
£11,520,000 £10M-£100M
Lots Value
£11,520,000 £10M-£100M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Nov 20259 months ago
Submission Deadline
7 Aug 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
19 Jun 2026 - 18 Jun 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Cancelled
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
South Central Ambulance Service NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BICESTER
Postcode
OX26 6HR
Postcode Area
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
TLJ1 Berkshire, Buckinghamshire and Oxfordshire, TLJ3 Hampshire and Isle of Wight
Local Authority
Cherwell
Electoral Ward
Bicester South and Ambrosden
Westminster Constituency
Bicester and Woodstock

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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