Management and Delivery of a Belfast Citywide Appeals Service

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-0544e3-2025-11-26T09:26:45Z",
    "date": "2025-11-26T09:26:45Z",
    "ocid": "ocds-h6vhtk-0544e3",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PQXY-5321-CGZM",
            "name": "Belfast City Council",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PQXY-5321-CGZM"
            },
            "address": {
                "streetAddress": "9-21 Adelaide Street",
                "locality": "Belfast",
                "postalCode": "BT2 8DJ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKN06"
            },
            "contactPoint": {
                "email": "cps@belfastcity.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthoritySubCentralGovernment",
                        "description": "Public authority - sub-central government"
                    },
                    {
                        "scheme": "UK_CA_DEVOLVED_REGULATIONS",
                        "id": "GB-NIR",
                        "description": "Northern Irish devolved regulations apply"
                    }
                ]
            }
        },
        {
            "id": "GB-PPON-PLZN-8982-WNTP",
            "name": "Advice Space",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PLZN-8982-WNTP"
            },
            "address": {
                "streetAddress": "58 Howard Street",
                "locality": "Belfast",
                "postalCode": "BT1 6PJ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKN06"
            },
            "contactPoint": {
                "email": "peterm@advicespace.me"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PQXY-5321-CGZM",
        "name": "Belfast City Council"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "As previously mentioned, the Council wishes to appoint an experienced Contractor to manage and deliver a Belfast Citywide Appeals Service, which will cover a full range of issues including benefits, appeals / tribunal support and representation, basic money and debt, consumer issues, basic immigration, administration of justice, human rights, employment, housing, education and health & disability The aim is to have a contract that will run for a maximum of 4.5 years to provide flexible delivery of the service with engagement with clients, based on individual needs and circumstances, by telephone, face-to-face, on-line, etc. making use of technology and modern methods of delivery / engagement. The service will make use of mechanisms that will enable referrals, linking clients with the required appeals support around issues that include, debt, employment, housing, education, health and disability, immigration and complex social security issues. With the appropriately qualified advisors, the service should be delivered in premises that are fully disabled accessible; have private interview room/s; be in a location which is accessible by public transport and considered neutral and acceptable to all sections of the community; have appropriate facilities for storage of confidential information and equipment; open five days per week with at least one early evening or weekend session. The Council will be holding a consultation session at 11am on Wednesday 13th August 2025. The session will be a short presentation on MS Teams, which will give a brief overview of the requirements of the new Citywide Appeals Service and an overview of the procurement process, including an indicative timeline. Representatives from the Councils Community Support and Commercial and Procurement Services teams will be present. Those interested in attending should register their interest by sending an email \"FAO Rachel Crothers\" to cps@belfastcity.gov.uk no later than 4pm Tuesday 11th August 2025.",
                "dueDate": "2025-08-13T23:59:59+01:00",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "030763-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/030763-2025",
                "datePublished": "2025-06-09T07:51:51+01:00",
                "format": "text/html"
            },
            {
                "id": "043295-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/043295-2025",
                "datePublished": "2025-07-28T09:06:52+01:00",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "T2652",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Management and Delivery of a Belfast Citywide Appeals Service",
        "description": "This procurement is in relation to the management and delivery of a Belfast Citywide Appeals Service. Belfast City Council wishes to appoint an experienced Contractor who will provide suitably qualified advisors and administration support, to provide an accessible, high quality, confidential Belfast City appeals service that will provide support for people to prepare cases that will be considered by the Appeals Service administered by the Court Service (Northern Ireland), and provide representation at relevant appeals, ensuring an effective appeals service for clients.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "75200000",
                        "description": "Provision of services to the community"
                    },
                    {
                        "scheme": "CPV",
                        "id": "98000000",
                        "description": "Other community, social and personal services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "98133100",
                        "description": "Civic betterment and community facility support services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKN06",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKN06",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKN06",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKN06",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 1296000,
            "amount": 1080000,
            "currency": "GBP"
        },
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "lots": [
            {
                "id": "1",
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-04-01T00:00:00+01:00",
                    "endDate": "2028-03-31T23:59:59+01:00",
                    "maxExtentDate": "2030-03-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "status": "complete",
                "value": {
                    "amountGross": 1296000,
                    "amount": 1080000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Implementation and Mobilisation Plan",
                            "numbers": [
                                {
                                    "number": 15,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Approach and Methodology",
                            "numbers": [
                                {
                                    "number": 15,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Management, Resources and Systems",
                            "numbers": [
                                {
                                    "number": 10,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Administration",
                            "numbers": [
                                {
                                    "number": 5,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Monitoring and Performance Management",
                            "numbers": [
                                {
                                    "number": 10,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Communications",
                            "numbers": [
                                {
                                    "number": 10,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Social Value",
                            "numbers": [
                                {
                                    "number": 15,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "cost",
                            "name": "Cost",
                            "numbers": [
                                {
                                    "number": 20,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "Modern Slavery Statement. GDPR Compliance. Safeguarding. Insurances. Financial Standing. See tender documents for further information."
                        },
                        {
                            "type": "technical",
                            "description": "Previous Company Experience. Social Value Procurement Policy - Organisational Behaviours. Registration with Advice NI. IT System - Advice Pro (License). See tender documents for further information."
                        }
                    ]
                },
                "renewal": {
                    "description": "The Council reserves the right to extend/renew the Contract up to a further two periods of twelve months. Any extension may be subject to further approval by Council Committee, availability of funding and satisfactory performance of the Contractor."
                },
                "hasOptions": true,
                "options": {
                    "description": "If required, Council reserves the right to add additional requirements to the management and delivery of the Service under this Contract during the Contract Period including but not limited to: * Additional services:- changes associated with the Appeals Service that would accommodate changes to policies, procedures and working practices around the Welfare Benefits' System. The Council reserves the right to add or remove objectives to or from the Contract in line with requirements. Any contract variation may be subject to further Council internal approvals and be in accordance with the provisions of the Procurement Act 2023."
                }
            }
        ],
        "communication": {
            "futureNoticeDate": "2025-09-01T23:59:59+01:00"
        },
        "status": "complete",
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "coveredBy": [
            "GPA"
        ],
        "submissionMethodDetails": "https://e-sourcingni.bravosolution.co.uk",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2025-10-23T12:00:00+01:00"
        },
        "enquiryPeriod": {
            "endDate": "2025-10-16T12:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2025-11-28T23:59:59+00:00"
        },
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "055700-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/055700-2025",
                "datePublished": "2025-09-11T10:44:38+01:00",
                "format": "text/html"
            },
            {
                "id": "058419-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/058419-2025",
                "datePublished": "2025-09-22T11:23:35+01:00",
                "format": "text/html"
            }
        ],
        "hasRecurrence": true,
        "recurrence": {
            "dates": [
                {
                    "startDate": "2029-08-01T23:59:59+01:00"
                }
            ]
        },
        "amendments": [
            {
                "id": "058419-2025",
                "description": "The tender closing date has changed from 8th October to 23rd October 2025. The clarification/inquiry deadline has changed from 1st October to 16th October 2025."
            }
        ]
    },
    "language": "en",
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "value": 2,
                "relatedLot": "1"
            },
            {
                "id": "2",
                "measure": "finalStageBids",
                "value": 2,
                "relatedLot": "1"
            },
            {
                "id": "3",
                "measure": "smeFinalStageBids",
                "value": 2,
                "relatedLot": "1"
            },
            {
                "id": "4",
                "measure": "vcseFinalStageBids",
                "value": 0,
                "relatedLot": "1"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "title": "Management and Delivery of a Belfast Citywide Appeals Service",
            "status": "pending",
            "date": "2025-11-26T00:00:00+00:00",
            "value": {
                "amountGross": 1296000,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-PPON-PLZN-8982-WNTP",
                    "name": "Advice Space"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "75200000",
                            "description": "Provision of services to the community"
                        },
                        {
                            "scheme": "CPV",
                            "id": "98000000",
                            "description": "Other community, social and personal services"
                        },
                        {
                            "scheme": "CPV",
                            "id": "98133100",
                            "description": "Civic betterment and community facility support services"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKN06",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "standstillPeriod": {
                "endDate": "2025-12-08T23:59:59+00:00"
            },
            "contractPeriod": {
                "startDate": "2026-04-01T00:00:00+01:00",
                "endDate": "2028-03-31T23:59:59+01:00",
                "maxExtentDate": "2030-03-31T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "The Council reserves the right to extend/renew the Contract up to a further two periods of twelve months. Any extension may be subject to further approval by Council Committee, availability of funding and satisfactory performance of the Contractor."
            },
            "hasOptions": true,
            "options": {
                "description": "If required, Council reserves the right to add additional requirements to the management and delivery of the Service under this Contract during the Contract Period including but not limited to: * Additional services:- changes associated with the Appeals Service that would accommodate changes to policies, procedures and working practices around the Welfare Benefits' System. The Council reserves the right to add or remove objectives to or from the Contract in line with requirements. Any contract variation may be subject to further Council internal approvals and be in accordance with the provisions of the Procurement Act 2023."
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "077080-2025",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/077080-2025",
                    "datePublished": "2025-11-26T09:26:45Z",
                    "format": "text/html"
                }
            ],
            "assessmentSummariesDateSent": "2025-11-26T00:00:00+00:00",
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2025-12-09T23:59:59+00:00",
                    "status": "scheduled"
                }
            ]
        }
    ]
}