Notice Information
Notice Title
Management and Delivery of a Belfast Citywide Appeals Service
Notice Description
This procurement is in relation to the management and delivery of a Belfast Citywide Appeals Service. Belfast City Council wishes to appoint an experienced Contractor who will provide suitably qualified advisors and administration support, to provide an accessible, high quality, confidential Belfast City appeals service that will provide support for people to prepare cases that will be considered by the Appeals Service administered by the Court Service (Northern Ireland), and provide representation at relevant appeals, ensuring an effective appeals service for clients.
Lot Information
Lot 1
Options: If required, Council reserves the right to add additional requirements to the management and delivery of the Service under this Contract during the Contract Period including but not limited to: * Additional services:- changes associated with the Appeals Service that would accommodate changes to policies, procedures and working practices around the Welfare Benefits' System. The Council reserves the right to add or remove objectives to or from the Contract in line with requirements. Any contract variation may be subject to further Council internal approvals and be in accordance with the provisions of the Procurement Act 2023.
Renewal: The Council reserves the right to extend/renew the Contract up to a further two periods of twelve months. Any extension may be subject to further approval by Council Committee, availability of funding and satisfactory performance of the Contractor.
Planning Information
As previously mentioned, the Council wishes to appoint an experienced Contractor to manage and deliver a Belfast Citywide Appeals Service, which will cover a full range of issues including benefits, appeals / tribunal support and representation, basic money and debt, consumer issues, basic immigration, administration of justice, human rights, employment, housing, education and health & disability The aim is to have a contract that will run for a maximum of 4.5 years to provide flexible delivery of the service with engagement with clients, based on individual needs and circumstances, by telephone, face-to-face, on-line, etc. making use of technology and modern methods of delivery / engagement. The service will make use of mechanisms that will enable referrals, linking clients with the required appeals support around issues that include, debt, employment, housing, education, health and disability, immigration and complex social security issues. With the appropriately qualified advisors, the service should be delivered in premises that are fully disabled accessible; have private interview room/s; be in a location which is accessible by public transport and considered neutral and acceptable to all sections of the community; have appropriate facilities for storage of confidential information and equipment; open five days per week with at least one early evening or weekend session. The Council will be holding a consultation session at 11am on Wednesday 13th August 2025. The session will be a short presentation on MS Teams, which will give a brief overview of the requirements of the new Citywide Appeals Service and an overview of the procurement process, including an indicative timeline. Representatives from the Councils Community Support and Commercial and Procurement Services teams will be present. Those interested in attending should register their interest by sending an email “FAO Rachel Crothers” to cps@belfastcity.gov.uk no later than 4pm Tuesday 11th August 2025.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0544e3
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/082754-2025
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
75 - Administration, defence and social security services
98 - Other community, social and personal services
-
- CPV Codes
75200000 - Provision of services to the community
98000000 - Other community, social and personal services
98133100 - Civic betterment and community facility support services
Notice Value(s)
- Tender Value
- £1,080,000 £1M-£10M
- Lots Value
- £1,080,000 £1M-£10M
- Awards Value
- £1,296,000 £1M-£10M
- Contracts Value
- £1,296,000 £1M-£10M
Notice Dates
- Publication Date
- 15 Dec 20252 months ago
- Submission Deadline
- 23 Oct 2025Expired
- Future Notice Date
- 1 Sep 2025Expired
- Award Date
- 26 Nov 20252 months ago
- Contract Period
- 31 Mar 2026 - 31 Mar 2028 2-3 years
- Recurrence
- 2029-08-01
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active, Pending
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BELFAST CITY COUNCIL
- Contact Name
- Not specified
- Contact Email
- cps@belfastcity.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- BELFAST
- Postcode
- BT2 8DJ
- Post Town
- Northern Ireland
- Country
- Northern Ireland
-
- Major Region (ITL 1)
- TLN Northern Ireland
- Basic Region (ITL 2)
- TLN0 Northern Ireland
- Small Region (ITL 3)
- TLN06 Belfast
- Delivery Location
- TLN06 Belfast
-
- Local Authority
- Belfast
- Electoral Ward
- Central
- Westminster Constituency
- Belfast South and Mid Down
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/082754-2025
15th December 2025 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/077080-2025
26th November 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/058419-2025
22nd September 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/055700-2025
11th September 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/043295-2025
28th July 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/030763-2025
9th June 2025 - Preliminary market engagement notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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