GWR Catering Service - Service Centre Operations & Delivery, and Catering Products & Supply

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    "date": "2026-03-23T09:53:19Z",
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            "id": "GB-COH-05113733",
            "name": "FIRST GREATER WESTERN LIMITED",
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                "locality": "Wiltshire",
                "postalCode": "SN1 1HL",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKK14"
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            "contactPoint": {
                "name": "Ben Boatman",
                "email": "procurement@gwr.com"
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            "name": "DHL SUPPLY CHAIN LIMITED",
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            "address": {
                "streetAddress": "251 MIDSUMMER BOULEVARD",
                "locality": "MILTON KEYNES",
                "postalCode": "MK9 1EA",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ12"
            },
            "contactPoint": {
                "email": "anthony.cahill@dhl.com"
            },
            "roles": [
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    "planning": {
        "milestones": [
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                "id": "engagement",
                "type": "engagement",
                "description": "We want to hear from suppliers who feel they can realistically provide the services. The project team are happy to discuss over Teams, face to face or on site. The team will agree the next steps as interest is received.",
                "dueDate": "2025-07-28T23:59:59+01:00",
                "status": "scheduled"
            }
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            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "GWR Catering Service - Service Centre Operations & Delivery, and Catering Products & Supply",
        "description": "GWR require Catering Services to be delivered across the network, which will be run under one contract. The catering service has two core functions the supplier is to deliver for this contract. 1. Service Centre Operations and Delivery: The supplier must be able to supply logistics operations and staff management to all GWR catered fleet. 2. Catering Products and Supply: The supplier must be able to supply all of GWR catering products, packaging and ancillary equipment. Route Details GWR manage many stations on the route with catered first-class lounges in Paddington, Cardiff, Penzance, and Truro as part of the logistics supply. Currently trains do not run on Christmas Day or Boxing Day, although some elements of the Service will be required on these days. GWR run: * 254 catered trains a day Monday - Friday, * 280 catered trains on Saturday and * 210 catered trains on a Sunday.",
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                        "scheme": "CPV",
                        "id": "15000000",
                        "description": "Food, beverages, tobacco and related products"
                    },
                    {
                        "scheme": "CPV",
                        "id": "55520000",
                        "description": "Catering services"
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                ],
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                        "region": "UKK",
                        "country": "GB",
                        "countryName": "United Kingdom"
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                        "country": "GB",
                        "countryName": "United Kingdom"
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                        "country": "GB",
                        "countryName": "United Kingdom"
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                        "region": "UKK",
                        "country": "GB",
                        "countryName": "United Kingdom"
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                        "country": "GB",
                        "countryName": "United Kingdom"
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                        "region": "UKK1",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 54000000,
            "currency": "GBP"
        },
        "mainProcurementCategory": "goods",
        "additionalProcurementCategories": [
            "goods"
        ],
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            "utilities"
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                    "startDate": "2026-04-01T00:00:00+01:00",
                    "endDate": "2029-03-31T23:59:59+01:00",
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                "status": "complete",
                "value": {
                    "amountGross": 54000000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "weightingDescription": "There will be two stages to this procurement. Stage 1 - Conditions of Participation (a minimum of the three highest scoring tenderers will be invited to submit a tender in stage 2). These Conditions of Participation will relate to: Legal capacity, Financial capacity, and Technical ability. Stage 2 - Invitation to Tender Due to the nature and technical requirements of the contract opportunity, the Client will be using certain mandatory Conditions of Participation with pass/fail criteria that all Tenderers must pass in order for their tender submission to be accepted and evaluated, as detailed above. Stage 2 will be weighted across four areas: Quality: 50% Price: 40% Commercial T&Cs: 5% Presentation: 5% Full criteria will be detailed in Wax (e-procurement portal) in Stage 2.",
                    "criteria": [
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                            "type": "quality",
                            "name": "Future Enhancement Proposal",
                            "description": "Leading on from the above description for stage 1 and 2, this element will be pass/fail. In order to score a pass, the tenderer must submit a proposal for the future enhancement. All details/criteria will be provided at stage 2."
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                    "criteria": [
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                            "description": "This will be explained in Wax. A minimum of the three highest scoring tenders from stage one will be invited to stage two of this tender process.",
                            "forReduction": true
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                "renewal": {
                    "description": "The initial contract term will be 3 years with the option to extend for a further 2 years."
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                "hasOptions": true,
                "options": {
                    "description": "Potential Future Enhancements and Contract Expansion. GWR is tendering for Great Western Railway Catering and Logistics with an estimated initial contract value of PS46 million over 5 years. In addition to the core service, GWR may seek to enhance or expand the service during the contract term. Notice Great Western Railway (GWR) reserves the right to introduce enhancements, modifications, or extensions to the scope of services or deliverables during the lifetime of the contract. These changes may arise due to evolving operational requirements, technological advancements, regulatory updates, or strategic priorities. Any such adjustments will be subject to mutual agreement between the parties and may be formalised through contract variation procedures, in accordance with the Procurement Act 23. The enhancements expected during the lifetime of this contract are detailed below. Future Enhancements The service enhancement GWR anticipates taking place during the lifetime of the contract is that of the enhanced First-Class offer which will aim to improve the First-Class offer on services to improve service delivery and set new benchmarks (through improved customer satisfaction). The enhanced offer aims to drive sustainable growth for GWR through revenue and loyalty. GWR want to improve the First-Class experience by enhancing both the quality and consistency of the catering services. This will include improving GWRs food offering and ensuring that a high standard of service is available throughout the day, every day, both on-board and within the station lounges, over the next five years (2025 - 2030). The First-Class Lounge proposition is a 'Premium' catering product offering, such as the introduction of enhanced choice meal options and will include a review of GWRs Pullman service, and the Standard Class catering proposition. GWR want to introduce an enhanced onboard catering experience on the High-Speed Services (HSS) routes in the form of a hot breakfast option. GWR also want to further enhance customer service provision with proactive promotion of the product, including menu cards for customers. The aims are to: * Enhanced Customer Satisfaction * Increased loyalty and reduced complaints: * Strengthened brand reputation: * Improved employee engagement: * Step change towards a national railway: Enhanced Proposition The proposition centres on the introduction of a reliable and consistent service offer, paired with improved quality catering, supported with better trolleys to see what's on offer and menu cards on train and online to improve awareness of the offer. This will increase First Class revenues, boost customer satisfaction and positively alter perceptions of performance. The result will be both growth and retention in First-Class customer base, further supported by tactical pricing adjustments that reflect the elevated value proposition. Estimated increased contract value: The estimated increase in contract value for the full enhancement offer could be PS3.2m Annually and PS16m over five years. These figures are estimates and will be based on customer uptake. Further details will be made available in Stage Two of this tender process."
                }
            }
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                "description": "The estimated total value of the contract has been amended."
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        "procurementMethod": "selective",
        "procurementMethodDetails": "Competitive flexible procedure",
        "procedure": {
            "features": "Procedure: This Procurement is being conducted in accordance with the Procurement Act 2023 using the Competitive Flexible Procedure. There will be two stages to this procurement. Stage 1 - Conditions of Participation (a minimum of the three highest scoring tenderers will be invited to submit a tender in stage 2). Due to the nature and technical requirements of the contract opportunity, the Client will be using certain mandatory Conditions of Participation with pass/fail criteria that all Tenderers must pass in order for their tender submission to be accepted and evaluated. These Conditions of Participation will relate to: Legal capacity, Financial capacity, and Technical ability. Stage 2 - Invitation to Tender A minimum of the three highest scoring tenderers from stage 1 will be invited to submit a tender through stage 2. Stage 2 will be have the following weighting criteria: Quality: 50% Price: 40% Commercial T&Cs: 5% Presentation: 5% The evaluation criteria is detailed in GWRs e-procurement portal Wax."
        },
        "submissionMethodDetails": "Registration of interest (access to documents) Please follow this link to register your interest and gain access to the tender documentation. Link: https://procurement.gwr.com/tenders or http://redirect.transaxions.com/events/lHmsf Once you have registered your interest, a link to the tender will be sent via email which will enable you to view the tender instructions & T&Cs and submit your tender response.",
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        "expressionOfInterestDeadline": "2025-10-13T13:00:00+01:00",
        "awardPeriod": {
            "endDate": "2026-01-19T23:59:59Z"
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                "description": "Registration of interest (access to documents) Please follow this link to register your interest and gain access to the tender documentation. Link: http://redirect.transaxions.com/events/lHmsf Once you have registered your interest, a link to the tender will be sent via email which will enable you to view the tender instructions & T&Cs and submit your tender response. E-Procurement Portal: The Client is using Wax Digital (current e-procurement portal). The detail within Wax Digital applicable to this tender describes how the Procurement will be conducted, including details of the associated Procurement timetable, participation and award criteria and how to respond to this opportunity. Tenderers are strongly encouraged to read through each tab/section before preparing their submission. Tenderers are also encouraged to review all attachments published with this tender.",
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            "id": "1",
            "status": "pending",
            "date": "2026-03-23T00:00:00Z",
            "value": {
                "amountGross": 58200000,
                "amount": 48500000,
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                "description": "Great Western Railway (GWR) reserves the right to introduce enhancements, modifications, or extensions to the scope of services or deliverables during the lifetime of the contract. These changes may arise due to evolving operational requirements, technological advancements, regulatory updates, or strategic priorities. Any such adjustments will be subject to mutual agreement between the parties and may be formalised through contract variation procedures, in accordance with the Procurement Act 23. The enhancements expected during the lifetime of this contract are detailed below. Future Enhancements: The service enhancement GWR anticipates taking place during the lifetime of the contract is that of the enhanced First-Class offer which will aim to improve the First-Class offer on services to improve service delivery and set new benchmarks (through improved customer satisfaction). The enhanced offer aims to drive sustainable growth for GWR through revenue and loyalty. GWR want to improve the First-Class experience by enhancing both the quality and consistency of the catering services. This will include improving GWRs food offering and ensuring that a high standard of service is available throughout the day, every day, both on-board and within the station lounges, over the next five years (2026 - 2031). The First-Class Lounge proposition is a 'Premium' catering product offering, such as the introduction of enhanced choice meal options and will include a review of GWRs Pullman service, and the Standard Class catering proposition. GWR want to introduce an enhanced onboard catering experience on the High-Speed Services (HSS) routes in the form of a hot breakfast option. GWR also want to further enhance customer service provision with proactive promotion of the product, including menu cards for customers. The aims are to: * Enhanced Customer Satisfaction * Increased loyalty and reduced complaints: * Strengthened brand reputation: * Improved employee engagement: * Step change towards a national railway:"
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