Notice Information
Notice Title
ICT Customer Relationship Management System
Notice Description
The delivery of an ICT Customer Relationship System to help deliver back office ICT operations within the Council.
Procurement Information
These additional / repeat goods and services, to be provided by the existing supplier, are critical to the efficient and effective operation of the Council. A change in supplier would result in the Council receiving goods and services that are different from the existing solution. In terms of implementation, operation, and maintenance there would be a number of technical reasons which would make a switch to any other solution disproportionately difficult to achieve. The solution integrates with several other embedded solutions. To implement a new solution would cause significant disruption and risk and availability of resource to establish these integrations and deliver an effective solution overall. A change in software would also result in significant additional training for back-office staff being required, leading to a potential risk of disruption.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-054eb4
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/045538-2025
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Direct
- Procurement Method Details
- Direct award
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £681,000 £500K-£1M
- Contracts Value
- £681,000 £500K-£1M
Notice Dates
- Publication Date
- 4 Aug 20256 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 18 Jun 20258 months ago
- Contract Period
- 4 Aug 2025 - 31 Jul 2030 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- EAST RIDING OF YORKSHIRE COUNCIL
- Contact Name
- Andrew S Brown
- Contact Email
- andrew.s.brown@eastriding.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- BEVERLEY
- Postcode
- HU17 9BA
- Post Town
- Hull
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE1 East Yorkshire and Northern Lincolnshire
- Small Region (ITL 3)
- TLE12 East Riding of Yorkshire
- Delivery Location
- Not specified
-
- Local Authority
- East Riding of Yorkshire
- Electoral Ward
- St Mary's
- Westminster Constituency
- Beverley and Holderness
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/045538-2025
4th August 2025 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/034379-2025
23rd June 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/033126-2025
18th June 2025 - Transparency notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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