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ICT Customer Relationship Management System

East Riding of Yorkshire Council

This public procurement record has 3 releases in its history.

Award

04 Aug 2025 at 10:54

UK7 - Contract Details Notice
Award

23 Jun 2025 at 13:08

UK6 - Contract Award Notice
Award

18 Jun 2025 at 08:49

UK5 - Transparency Notice
Summary of the contracting process

East Riding of Yorkshire Council has awarded a contract for the delivery of an ICT Customer Relationship Management System to Halo Services Solutions Ltd. The procurement process, initiated under a direct award method, involved a rationale that these additional services are crucial for the Council's operations, thus necessitating continuity with the existing supplier. The contract was awarded on 1st August 2025 and runs until 31st July 2030, with potential extensions until 2034. The council's location in Beverley, East Yorkshire, falls under the IT industry category focusing on software packages and information systems. This procurement stage is currently complete and valued at £681,000 excluding VAT.

This contract offers substantial opportunities for IT businesses specializing in bespoke customer relationship management systems. SMEs, particularly those with tailored solutions that can seamlessly integrate with existing software, will find this tender ideal for showcasing their expertise. A stable contract period with options for additional purchases further underscores the potential for growth, encouraging SMEs to cultivate long-term collaborative relationships with government entities like East Riding of Yorkshire Council, thereby enhancing their business scope and expertise within the public sector.

How relevant is this notice?

Notice Information

Notice Title

ICT Customer Relationship Management System

Notice Description

The delivery of an ICT Customer Relationship System to help deliver back office ICT operations within the Council.

Procurement Information

These additional / repeat goods and services, to be provided by the existing supplier, are critical to the efficient and effective operation of the Council. A change in supplier would result in the Council receiving goods and services that are different from the existing solution. In terms of implementation, operation, and maintenance there would be a number of technical reasons which would make a switch to any other solution disproportionately difficult to achieve. The solution integrates with several other embedded solutions. To implement a new solution would cause significant disruption and risk and availability of resource to establish these integrations and deliver an effective solution overall. A change in software would also result in significant additional training for back-office staff being required, leading to a potential risk of disruption.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-054eb4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/045538-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£681,000 £500K-£1M
Contracts Value
£681,000 £500K-£1M

Notice Dates

Publication Date
4 Aug 20251 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
18 Jun 20251 years ago
Contract Period
4 Aug 2025 - 1 Aug 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
East Riding of Yorkshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BEVERLEY
Postcode
HU17 9BA
Postcode Area
Hull
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE1 East Yorkshire and Northern Lincolnshire
Small Region (ITL 3)
TLE12 East Riding of Yorkshire
Delivery Location
Not specified
Local Authority
East Riding of Yorkshire
Electoral Ward
St Mary's
Westminster Constituency
Beverley and Holderness

Supplier Information

Number of Suppliers
1
Supplier Name

Halo Services Solutions Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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