Managed Service Provider Contract

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-054f38-2026-06-09T14:52:12+01:00",
    "date": "2026-06-09T14:52:12+01:00",
    "ocid": "ocds-h6vhtk-054f38",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-COH-10795539",
            "name": "BORDER TO COAST PENSIONS PARTNERSHIP LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "10795539"
            },
            "address": {
                "streetAddress": "5th Floor Toronto Square",
                "locality": "Leeds",
                "postalCode": "LS1 2HJ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKE42"
            },
            "contactPoint": {
                "name": "Procurement",
                "email": "procurement@bordertocoast.org.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.bordertocoast.org.uk",
                "classifications": [
                    {
                        "id": "publicAuthoritySubCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
                    }
                ]
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PZTH-6472-NGDG"
                }
            ]
        },
        {
            "id": "GB-COH-02174990",
            "name": "SOFTCAT PLC",
            "identifier": {
                "scheme": "GB-COH",
                "id": "02174990"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PZRT-9169-TVMT"
                }
            ],
            "address": {
                "streetAddress": "Solar House, Fieldhouse Lane",
                "locality": "Marlow",
                "postalCode": "SL7 1LW",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ13"
            },
            "roles": [
                "tenderer"
            ],
            "details": {
                "url": "http://Softcat.com",
                "scale": "large",
                "vcse": false
            }
        },
        {
            "id": "GB-COH-08962843",
            "name": "RAZORBLUE GROUP LTD",
            "identifier": {
                "scheme": "GB-COH",
                "id": "08962843"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PHDY-8245-JLHP"
                }
            ],
            "address": {
                "streetAddress": "Admiralty House Fudan Way",
                "locality": "Stockton-On-Tees",
                "postalCode": "TS17 6EN",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKC11"
            },
            "roles": [
                "tenderer"
            ],
            "details": {
                "url": "http://www.razorblue.com",
                "scale": "sme",
                "vcse": false
            }
        },
        {
            "id": "GB-COH-04308824",
            "name": "KOCHO GROUP LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "04308824"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PNRZ-4887-GTLT"
                }
            ],
            "address": {
                "streetAddress": "2 Kingsway, 4th Floor",
                "locality": "Cardiff, Wales",
                "postalCode": "CF10 3FD",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKL22"
            },
            "contactPoint": {
                "email": "G-Cloud@kocho.co.uk"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "http://www.kocho.co.uk/",
                "scale": "large",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-COH-10795539",
        "name": "BORDER TO COAST PENSIONS PARTNERSHIP LIMITED"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "Border to Coast Pensions Partnership currently outsources its ICT Corporate Services via a managed service provider (MSP). The contract for the current MSP expires in 2026. Border to Coast have contacted at least four MSPs to discuss their service offering to support Border to Coast define their future support and ICT service provision. Border to Coast fall under public procurement rules (Procurement Act 2023). The procurement for these services will commence in the second half of 2025. Border to Coast have undertaken soft market testing by meeting a number of service providers to support our analysis of current and future market capabilities. Border to Coast carried out virtual meetings with the four MSPs, with the meetings taking place across March 2025. This enabled Border to Coast to establish clarity on our future requirements prior to the formal public procurement. It is worth noting that these sessions were not commercial and were designed to establish market differentiators. Topics included: * User Support Services Delivery Model * Cyber & Information Security Services Operating Model, e.g. Bronze, Silver, Gold * Cloud & Data Centre Services (locations, resilience & DR capability) * Data Management * Service Roadmap - 2026 onwards",
                "dueDate": "2025-07-29T23:59:59Z",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "033393-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/033393-2025",
                "datePublished": "2025-06-18T15:14:57+01:00",
                "format": "text/html"
            },
            {
                "id": "033412-2025",
                "documentType": "plannedProcurementNotice",
                "noticeType": "UK3",
                "description": "Planned procurement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/033412-2025",
                "datePublished": "2025-06-18T15:38:22+01:00",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "DN765254/CON1001252",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Managed Service Provider Contract",
        "description": "Border to Coast intends to appoint a partner organisation to support core capabilities necessary to manage its existing infrastructure and achieve its future ICT objectives. This includes the oversight of the existing infrastructure and provision of corporate ICT solutions to enable Border to Coast to operate its core business using latest technologies deployed in a modern and flexible environment. The ICT Managed Service will manage and oversee the cloud based collaborative platform to allow Border to Coast to manage and deliver its investment portfolio effectively and securely. This will include hardware, infrastructure, communications, service support, cyber and data resilience capabilities. Border to Coast currently operates on a single site with circa. 180 users, and has adopted standard Microsoft 365 solutions, with additional Business Central (Finance), CRM and Data modules deployed across the business.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "72000000",
                        "description": "IT services: consulting, software development, Internet and support"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48000000",
                        "description": "Software package and information systems"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48200000",
                        "description": "Networking, Internet and intranet software package"
                    },
                    {
                        "scheme": "CPV",
                        "id": "30200000",
                        "description": "Computer equipment and supplies"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 8400000,
            "amount": 7000000,
            "currency": "GBP"
        },
        "mainProcurementCategory": "services",
        "additionalProcurementCategories": [
            "goods"
        ],
        "aboveThreshold": true,
        "lots": [
            {
                "id": "1",
                "contractPeriod": {
                    "startDate": "2026-05-17T00:00:00+01:00",
                    "endDate": "2030-05-16T23:59:59+01:00",
                    "maxExtentDate": "2034-05-16T23:59:59+01:00"
                },
                "hasRenewal": true,
                "status": "complete",
                "renewal": {
                    "description": "Border to Coast is looking for the appointed successful Tenderer to contract for a term of 4 years, with then the options to extend, subject to performance and price negotiation, twice for 2 additional years each (resulting in a maximum possible term of 8 years)."
                },
                "value": {
                    "amountGross": 8400000,
                    "amount": 7000000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Quality/Service",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Bid Price",
                            "numbers": [
                                {
                                    "number": 20,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Pre-Selection and Strategic Alignment Questionnaire: Parts 2 and 3",
                            "numbers": [
                                {
                                    "number": 15,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "ESG",
                            "numbers": [
                                {
                                    "number": 5,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                }
            }
        ],
        "communication": {
            "futureNoticeDate": "2025-07-30T23:59:59Z"
        },
        "status": "complete",
        "procurementMethod": "open",
        "procurementMethodDetails": "Competitive flexible procedure",
        "coveredBy": [
            "GPA"
        ],
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "expressionOfInterestDeadline": "2025-10-06T11:00:00Z",
        "enquiryPeriod": {
            "endDate": "2025-09-29T23:00:00Z"
        },
        "awardPeriod": {
            "endDate": "2025-11-26T23:59:59+00:00"
        },
        "procedure": {
            "isAccelerated": true,
            "acceleratedRationale": "Qualifying planned procurement notice",
            "features": "Part 1 - Issuing Procurement Documentation: i. Border to Coast publish the relevant Notices under the Act and all documentation relation to the Procurement. Part 2 - Clarification Phase: ii. Suppliers to submit clarification questions within deadline stated in the Procurement Timetable. iii. Border to Coast to respond to clarifications within the deadline stated in the Procurement Timetable. iv. Suppliers to complete documents at 2.3 within the deadline stated in the Procurement Timetable. Part 3 - Review and Assessment of Pre-Selection and Strategic Alignment Questionnaire : v. Border to Coast to assess Part 1 of the Pre-Selection and Strategic Alignment Questionnaire. vi. Border to Coast to assess Parts 2 and Part 3 of the Pre-Selection and Strategic Alignment Questionnaire to down-select Suppliers. vii. Notification to all Suppliers of Down-Selection outcome. Part 4 - Evaluation of Bids: viii. Border to Coast evaluate Bids. Part 5 - Clarification Phase 2: ix. Border to Coast may carry out clarification meetings. Please note any in-person meetings are to take place at Border to Coast's Leeds office. Part 6 - Due Diligence: x. Border to Coast will carry out Due Diligence on the remaining Suppliers which may include a site visit. Part 7 - Assessment and Moderation: xi. Moderation sessions will take place following Clarification Phase 2 and Due Diligence. Part 8 - Contract Award: xii. Border to Coast to issue Contract Award Notice and assessment summary letters. xiii. Standstill period observed. xiv. Border to Coast and selected Supplier to execute Contract."
        },
        "submissionMethodDetails": "Suppliers who have not previously submitted an expression of interest will need to register for Proactis ProContract and respond to the ProContract Expression of Interest/Advert, published under Opportunity ID DN765254 to be automatically invited to access tender documentation and submit bids. Log in and registration links are below: Log in - https://procontract.due-north.com/Login/Index?ReturnUrl=/Login/LogoutConfirmation Registration link - https://procontract.due-north.com/Register",
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "056704-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/056704-2025",
                "datePublished": "2025-09-15T16:32:37+01:00",
                "format": "text/html"
            }
        ]
    },
    "language": "en",
    "bids": {
        "details": [
            {
                "id": "1",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-04308824",
                        "name": "KOCHO GROUP LIMITED"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "2",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-02174990",
                        "name": "SOFTCAT PLC"
                    },
                    {
                        "id": "GB-COH-08962843",
                        "name": "RAZORBLUE GROUP LTD"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "3",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-08962843",
                        "name": "RAZORBLUE GROUP LTD"
                    },
                    {
                        "id": "GB-COH-02174990",
                        "name": "SOFTCAT PLC"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            }
        ],
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "value": 7,
                "relatedLot": "1"
            },
            {
                "id": "2",
                "measure": "finalStageBids",
                "value": 3,
                "relatedLot": "1"
            },
            {
                "id": "3",
                "measure": "smeFinalStageBids",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "4",
                "measure": "vcseFinalStageBids",
                "value": 0,
                "relatedLot": "1"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "title": "Managed Service Provider Contract",
            "status": "active",
            "date": "2025-12-17T00:00:00Z",
            "value": {
                "amountGross": 8400000,
                "amount": 7000000,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "additionalProcurementCategories": [
                "goods"
            ],
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-COH-04308824",
                    "name": "KOCHO GROUP LIMITED"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "30200000",
                            "description": "Computer equipment and supplies"
                        },
                        {
                            "scheme": "CPV",
                            "id": "48000000",
                            "description": "Software package and information systems"
                        },
                        {
                            "scheme": "CPV",
                            "id": "72000000",
                            "description": "IT services: consulting, software development, Internet and support"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "standstillPeriod": {
                "endDate": "2026-01-05T23:59:59+00:00"
            },
            "contractPeriod": {
                "startDate": "2026-05-17T00:00:00+01:00",
                "endDate": "2030-05-16T23:59:59+01:00",
                "maxExtentDate": "2034-05-16T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "Border to Coast is looking for the appointed successful Tenderer to contract for a term of 4 years, with then the options to extend, subject to performance and price negotiation, twice for 2 additional years each (resulting in a maximum possible term of 8 years)."
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "085112-2025",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/085112-2025",
                    "datePublished": "2025-12-19T16:33:34Z",
                    "format": "text/html"
                }
            ],
            "assessmentSummariesDateSent": "2025-12-19T00:00:00Z",
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-05-15T23:59:59+01:00",
                    "status": "scheduled"
                }
            ]
        },
        {
            "id": "2",
            "title": "Goods",
            "status": "pending",
            "date": "2025-12-17T00:00:00Z",
            "value": {
                "amountGross": 8400000,
                "amount": 7000000,
                "currency": "GBP"
            },
            "mainProcurementCategory": "goods",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-COH-04308824",
                    "name": "KOCHO GROUP LIMITED"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "30200000",
                            "description": "Computer equipment and supplies"
                        },
                        {
                            "scheme": "CPV",
                            "id": "48000000",
                            "description": "Software package and information systems"
                        },
                        {
                            "scheme": "CPV",
                            "id": "72000000",
                            "description": "IT services: consulting, software development, Internet and support"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "standstillPeriod": {
                "endDate": "2026-01-07T23:59:59+00:00"
            },
            "contractPeriod": {
                "startDate": "2026-05-17T00:00:00+01:00",
                "endDate": "2030-05-16T23:59:59+01:00",
                "maxExtentDate": "2034-05-16T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "Border to Coast is looking for the appointed successful Tenderer to contract for a term of 4 years, with then the options to extend, subject to performance and price negotiation, twice for 2 additional years each (resulting in a maximum possible term of 8 years)."
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "085913-2025",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/085913-2025",
                    "datePublished": "2025-12-23T15:19:57Z",
                    "format": "text/html"
                }
            ],
            "assessmentSummariesDateSent": "2025-12-23T00:00:00Z",
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-05-15T23:59:59+01:00",
                    "status": "scheduled"
                }
            ]
        },
        {
            "id": "3",
            "status": "pending",
            "date": "2026-02-08T00:00:00Z",
            "value": {
                "amountGross": 8400000,
                "amount": 7000000,
                "currency": "GBP"
            },
            "mainProcurementCategory": "goods",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-COH-04308824",
                    "name": "KOCHO GROUP LIMITED"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "30200000",
                            "description": "Computer equipment and supplies"
                        },
                        {
                            "scheme": "CPV",
                            "id": "48000000",
                            "description": "Software package and information systems"
                        },
                        {
                            "scheme": "CPV",
                            "id": "72000000",
                            "description": "IT services: consulting, software development, Internet and support"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "standstillPeriod": {
                "endDate": "2026-02-20T23:59:59+00:00"
            },
            "contractPeriod": {
                "startDate": "2026-05-15T00:00:00+01:00",
                "endDate": "2030-05-16T23:59:59+01:00",
                "maxExtentDate": "2034-05-16T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "Border to Coast is looking for the appointed successful Tenderer to contract for a term of 4 years, with then the options to extend, subject to performance and price negotiation, twice for 2 additional years each (resulting in a maximum possible term of 8 years)."
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "012407-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/012407-2026",
                    "datePublished": "2026-02-11T13:43:22Z",
                    "format": "text/html"
                }
            ],
            "assessmentSummariesDateSent": "2026-02-11T00:00:00Z",
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-05-15T23:59:59+01:00",
                    "status": "scheduled"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "1",
            "awardID": "1",
            "title": "Managed Service Provide Contract",
            "status": "active",
            "period": {
                "startDate": "2026-05-17T00:00:00+01:00",
                "endDate": "2030-05-16T23:59:59+01:00",
                "maxExtentDate": "2034-05-16T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "Initial contract term of 4 years followed by 2 optional extensions of 2 years each (8 years in total)"
            },
            "value": {
                "amountGross": 8400000,
                "amount": 7000000,
                "currency": "GBP"
            },
            "aboveThreshold": true,
            "dateSigned": "2026-05-15T00:00:00+01:00",
            "documents": [
                {
                    "id": "A-17492",
                    "documentType": "contractSigned",
                    "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-17492",
                    "format": "application/pdf"
                },
                {
                    "id": "054352-2026",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/054352-2026",
                    "datePublished": "2026-06-09T14:52:12+01:00",
                    "format": "text/html"
                }
            ],
            "agreedMetrics": [
                {
                    "id": "1",
                    "title": "Call answer times",
                    "description": "Answer all calls within 20 seconds per service period"
                },
                {
                    "id": "2",
                    "title": "First time fix",
                    "description": "Resolve at least 80% of incidents at first contact"
                },
                {
                    "id": "3",
                    "title": "Network uptime availability",
                    "description": "Network uptime availability must be at least 99.99% availability"
                }
            ]
        }
    ]
}