Planning

Lost Property and Baggage Storage

NETWORK RAIL INFRASTRUCTURE LIMITED

This public procurement record has 1 release in its history.

Planning

18 Jun 2025 at 14:59

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Network Rail Infrastructure Limited is in the planning stage for a procurement process concerning Lost Property and Baggage Storage services across various train stations in the United Kingdom. This tender seeks to enhance customer satisfaction through efficient management and technology integration, ensuring secure storage solutions comply with regulatory standards. A pivotal market engagement event is scheduled for 4th July 2025, with insights needed from suppliers to inform the specification development for this £100 million opportunity. The tender process anticipates a contract period from 3rd February 2027 to 2nd February 2033, possibly extending to February 2037, and accommodates reforms within the rail industry planned under Great British Railways.

This tender presents notable growth opportunities for businesses specialising in passenger baggage handling and security services, particularly those adept at technology-driven solutions for property management. SMEs and VCSEs will find this contract suitable due to its comprehensive scope involving possible incorporation of additional storage units. Participation can broaden market reach and establish long-term collaborations with Network Rail, fostering innovation and increasing commercial potential through enhanced service offerings and potential revenue from added value solutions. Interested suppliers have until 1st July 2025 to provide their insights and prepare for future tender notices anticipated by 8th December 2025.

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Notice Information

Notice Title

Lost Property and Baggage Storage

Notice Description

The scope of this procurement is for Lost Property & Baggage Storage in a number of train stations. It includes the efficient management of lost property, secure and accessible baggage storage, high-quality customer service, compliance with regulations and security standards, technology integration for enhanced service delivery, and regular reporting for transparency and continuous improvement. The goal is to ensure the service operates efficiently, securely, and to the satisfaction of our customers. The scope of this opportunity will be more fully described in the tender notice and associated tender documents. This is currently intended to include the Lost Property and Baggage storage units at stations operated by Network Rail from contract commencement but with mechanisms to allow for additional storage unit at other stations to be added. As part of planned reforms to the rail industry, including the establishment of Great British Railways (GBR), it is possible that stations currently operated by train operators contracted by the Secretary of State for Transport may also come within the scope of such contract although the timing and volume of such opportunities is not yet known. The pre-market engagement will include exploring suitable mechanisms for modification of the contract in the future and incorporation of such services during the life of the contract. In addition, the contract and procurement process will provide for potential transfer of either the procurement process or the resulting contract itself in the event that this is required due to the establishment of GBR, rail reform or other corporate restructuring. The scope of this opportunity will be more fully described in the tender notice and associated tender documents. This is currently intended to include the Lost Property and Baggage storage units at stations operated by Network Rail from concession contract commencement but with mechanisms to allow for additional storage units at other stations to be added. As part of planned reforms to the rail industry, including the establishment of Great British Railways (GBR), it is possible that stations currently operated by train operators contracted by the Secretary of State for Transport may also come within the scope of such contract although the timing and volume of such opportunities is not yet known. The pre-market engagement will include exploring suitable mechanisms for modification of the contract in the future and incorporation of such services during the life of the contract. In addition, the contract and procurement process will provide for potential transfer of either the procurement process or the resulting contract itself in the event that this is required due to the establishment of GBR, rail reform or other corporate restructuring. The Market Engagement (ME) Document and details of the Supplier ME day can be downloaded from Network Rail's BravoNR sourcing platform via this link. https://networkrail.bravosolution.co.uk/web/login.html From the welcome screen, access the 'Current Opportunities' link, scroll down and select: #40853 - Lost Property & Baggage Storage

Planning Information

Market Engagaement Event on 04/07/2025 The topics listed below will be discussed during the market engagement event and are for the purpose of assisting Network Rail in developing the specification, as there are other potential opportunities that could be provided by these storage units. Network Rail is particularly interested in obtaining feedback from suppliers on how to enhance the utilisation and repatriation of the storage units for the benefit of customers. The topics are as follows: 1, Suppliers' experience in the market and an overview of the broader market. 2. Current operational practices of suppliers in the lost property and baggage storage sectors. 3. The environments in which suppliers are currently operating. 4. Current and future technologies that could be considered for managing lost property and baggage storage. 5. What potential challenges and/or opportunities a Supplier can foresee in the event a Train Operating Companies (TOCs) come within the scope of the contract part way through the contract term? Specifically, we are interested in understanding how these challenges might impact service continuity, integration processes, and any additional costs or resources that may be required. 6. What other additional opportunities Suppliers believe could be made available at the storage units that could help enhance potential sales? We are particularly interested in any value-added services or innovative solutions that could attract more customers and increase revenue. 7. Suppliers' experience in increasing repatriation rates and some examples of how you’ve achieved this. 8. Suppliers' preferred commercial and contract models.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-054f4b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/033436-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

63 - Supporting and auxiliary transport services; travel agencies services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

63112100 - Passenger baggage handling services

79713000 - Guard services

Notice Value(s)

Tender Value
£100,000,000 £100M-£1B
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Jun 20258 months ago
Submission Deadline
Not specified
Future Notice Date
8 Dec 2025Expired
Award Date
Not specified
Contract Period
3 Feb 2027 - 2 Feb 2033 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NETWORK RAIL INFRASTRUCTURE LIMITED
Contact Name
Not specified
Contact Email
vicky.brown2@networkrail.co.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SE1 8SW
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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